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“Hampton Inn - some good, some not so good”

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Hampton Inn West Springfield
Ranked #1 of 17 Hotels in West Springfield
Certificate of Excellence
Houston, Texas
Level 6 Contributor
195 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Hampton Inn - some good, some not so good”
Reviewed September 6, 2013

Being that we travel on a budget (most occasions), we book frequently at Hampton Inns, and alike (we used to book at Hilton Garden Inns until they raised their rates). We've experienced some good Hampton Properties (Sacco, Maine; Greenfield, MA), and then some not-so-good. This one fits the later. These are - mostly I believe - franchised operates, so variability is to be expected. It was late - 10:30 - after a delayed flight into Hartford, then a 45 minute trip up to Springfield. The room was old feeling - dark furnishings - and dated looking. Bathroom was fine, bright and nicely laid out. Bed was horrible, the pillows should have been retired a long time before we got there, and the comfort of the bed was, well, lacking comfort.

Breakfast was the standard "Hampton Inn" fare - it always is, but it was fine. All-in-all, it was not worth $149. $99 maybe, but not $149.

Room Tip: I'd try another hotel
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  • Stayed September 2013, traveled with family
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Helpful?
Thank daveHou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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618 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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English first
Level 5 Contributor
78 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed September 5, 2013

Great place to stay, warm friendly staff remembers your name and uses your name. Clean rooms, nice breakfast buffet, great added treat of evening reception with a light salad and food. Staff is busy baking cookies at night too. Management takes comments seriously. However, still not happy with their new snack shoppe. Prices are ridiculously too high and uncalled for! Based on how booked they usually are, don't think they need to gaffe customers with $2 candy bars.

Also nice they have security on premises at night even though hotel is in safe place. Lots of restaurants nearby and they offer Carrabbas delivery to your room!

  • Stayed April 2013, traveled on business
    • Value
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Helpful?
Thank Mr_T_2323
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wlliamsburg, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 5, 2013

On the long trip to move my son into his new college apartment we were looking for a quiet place to spend the night that would allow us to park a truck. West Springfield met our needs. Clean, quiet, close restaurants, and plenty of parking. Good night rest and on our way!

  • Stayed September 2013, traveled with family
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Review collected in partnership with Hampton

Helpful?
Thank Gary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rockville, Maryland
Level 6 Contributor
176 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed September 4, 2013

We have always liked Hampton Inns and this one is no exception. The rooms are clean and quiet, plus the breakfast has a good selection. Went to Springfield for college visits and stayed there for two nights. It is also close by to the museum quad and Springfield Amory NHS.

  • Stayed July 2013, traveled with family
    • Value
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Helpful?
Thank Cynthia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, Canada
Level 5 Contributor
87 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed September 3, 2013

I make a habit of reading tripadvisor before booking most hotels. This one was awful. Started with the pullout sofa that is a double but a 2 inch mattress makes it terrible. This hotel offer no queen beds in any of their 100 plus rooms???(we were told it was a fire hazrd because two quuens are too big. Find it hard to believe that a King and a pullout dont take up the same room>) So an average family of four and we are smaller than average must either sleep in a Kin and pullout or two doubles. Granted it was a very busy saturday morning in the breakfast area but cmon the food was not worth lining up for. Toasted bagels and some synthetic sausages? Please start offering a rebate so people can put the money towards a decent coffee and prepared breakfast if thats what they prefer. Tried to have a swin sat nite around 9m as the weather was n ice. Unfortunately there was a quarter inch layer of bugs on the top of the entire water so we skipped the swim

Room Tip: hotel is just too dated try another location
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  • Stayed August 2013, traveled with family
    • Value
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Helpful?
Thank rangerfansince69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharon T, Manager at Hampton Inn West Springfield, responded to this review, September 4, 2013
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input and we will use your comments to improve our guests' experience moving forward. We hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction .

Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton
Level 5 Contributor
85 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 31, 2013

Stopped here one night as part of a bus tour. Room and amenities were excellent and the staff was friendly and helpful. The elevator was some distance from the lobby, but no problem. Breakfast was excellent and generous and the breakfast room was very comfortable. No negatives to report.

  • Stayed August 2013, traveled with friends
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Helpful?
Thank schmidklaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fayetteville, United States
1 review
Reviewed August 26, 2013

We were very happy with this hotel. It was very conveniently located to restaurants and shops and grocery store. You could go to a movie and walk to it. Breakfast was good. Plenty to eat. I would recommend this hotel.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Cheryl G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn West Springfield

Property: Hampton Inn West Springfield
Address: 1011 Riverdale St, West Springfield, MA 01089-4614
Phone Number:
Location: United States > Massachusetts > West Springfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 17 Hotels in West Springfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn West Springfield 2.5*
Number of rooms: 125
Reservation Options:
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Also Known As:
Hampton Inn West Springfield Hotel West Springfield
West Springfield Hampton Inn

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