The owners of this Super 8 should fire the front desk person. She was the rudest individual we encountered on our vacation. When I check in to the hotel at 8:30 she told me just a minute while she fiddled around with a stack of papers, answered the phone (cell) the shushed another custormer when they entered to check in. She slammed the sign in sheet down in front of me (never said Welcome to Super 8, Please, or eventurally Thank you) Seemed agitated she even had to check us in. After completing above had to drive around to find a place to part near to an entrance to our room. Finally found a door and tried to open it with the slide key. After multiple attempts, my wife, who is on a walker, went to the front desk to tell the young lady the the key would not open the side door near our room. When she told the front desk clerk about the problem the clerk said "YOU JUST ARE DOING IT RIGHT!" My wife came through the hotel and to the back door and let me in. Finally after and hour we got into our room only to find out the TV would not work correctly, the commode would not flush correctly, and the room was pathetic. I went to the front desk to tell HER about the problems and was told "WELL, WERE BOOKED UP AT THAT THEY WAS NO OTHER ROOM AVAILABLE!" NO ONE WAS HERE TO FIX YOUR PROBLEMS!" We decided we would wait until morning to tell the manager, guess what SHE was the front desk person still. The breakfast was a joke, stale pastries, no bagels, no toast, syrup and butter but no frozen waffles. When my wife asked her about the waffles, SHE SAID, WE'RE OUT! This was at 7:30 am and breakfast started at 7:00. When I reminded her about the room problems at check out, she said no discounts. I advised her that if she hoped to have a future in the hotel business, she needed to learn how to smile, say sorry, please and thank you. The customer is you payday, without them then this job goes away.
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- Also Known As:
- Super 8 West Springfield / Route 5 Hotel West Springfield
- Super Eight West Springfield
- West Springfield Super Eight
- West Springfield Super 8