We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good location and close to things...........”
Review of Candlewood Suites

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Candlewood Suites
Ranked #8 of 17 Hotels in West Springfield
Reviewed August 6, 2013

I stopped in for a night on business. The hotel is close to food and shopping. The elevator was broken but not a big deal. The rooms are great. They have a full fridge, microwave and cook top. I used the fridge. I went to the fitness room in the morning and it is better than most places. If some one else was in there it might have been a bit tight. The furniture in room looked a bit worn. If you like your space and do not expect to get pampered stay here as it is most affordable. The front desk folks weregreat.

  • Stayed: August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Angela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites, responded to this reviewResponded August 22, 2013

Dear GaryM81,

Thank you for your candid review. We appreciate your kind words regarding our front desk. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We appreciate the candid feedback as this will help us improve for our guest or your next visit.

Again, thank you for the feedback and our apologies for the shortcomings.

Sincerely,

Connie D
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (136)
There are newer reviews for Candlewood Suites
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

50 - 56 of 136 reviews

Reviewed August 4, 2013 via mobile

This hotel is run down and grubby. The pillows were lumpy. The furniture was banged up. Stains on the carpet. Patches on the walls. The hot tub was digusting! Water was gray and full of foam, which means the chemicals were not right. Our pet friendly room was dirty. There was even dog urine on the bedskirt. The neighbors left their dogs alone in the room and they barked and howeled from 11-1 am. We could hear it through the walls as if they were in our room. We couldnt switch rooms because they were fully booked. Unlikely we would ever be in the area to stay there again, but may not even choose this chain again in other cities.

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank sewilder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites, responded to this reviewResponded August 19, 2013

Dear sewilder,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the bed, carpet, hot tub and cleanliness which was unacceptable. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2013

We recently stayed here to attend a family graduation nearby. We had some difficulty with reservations since the reservation did not "take" on the website so I had to call for help. When we arrived, I was informed that I would be charged for both reservations even though it was clear that it was a mistake. With some patient explaining, the front desk person eventually understood the situation and did not pass on an extra charge. We found them to be otherwise friendly and accommodating. The hotel is fine for the price and a good location if you need to be near colleges in Amherst or Northampton. It is run down and a non-smoking room had a distinct odor of cigarettes. I would not classify it as dirty but it is not sparkling clean. If you are especially fastidious, this may not be the place for you although there is not a lot to choose from in this area. Mattresses were a tad soft for me. Wi-fi was easy and cheap. The kitchen looked handy if you have kids although we did not use it during our short stay. There is also a basement pool that sounded like it was full of kids during our stay. No restaurant but there is an IHOP around the corner with friendly waitresses and the usual menu choices. All in all, a good value for the money but don't expect the Ritz.

Room Tip: We had one room on the 2nd floor and one on the 3rd floor. Both were fine.
  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank drrusl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2013

We've stayed two years in a row in March. Our room was pretty clean considering it was a "dog friendly" room and very spacious with a well-designed kitchen layout. They have a little shop near the lobby where you can buy food and other essentials. On first visit, my wife wrote a review and mentioned that the prices were too high in the shop. On our second visit, we both noticed that the prices were lower (on a par with what you might pay at a convenience store). The result is that we bought stuff inside the hotel instead of driving off. It appears that the management is responsive and business savvy. The front desk does not give you that overly-polite, fake friendliness, which I hate. While I definitely felt like I was bothering them when I had to actually bother them, they were responsive and got the job done, which is the way it should be for this type of hotel. The pool area has some minor mildew/odor issues and the hot tub jets were not working (as far as we could figure out), but it was well-heated (in March) and compared nicely to much pricier hotels that we've stayed at. We will definitely be staying here again. Also, if they do a serious cleaning of the pool area and fix the hot tub jets, they will rightfully earn a five star review after my next visit.

  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank ebreimer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 29, 2013

We were in Springfield to check the area out as a possible place to live. We chose this property because it had a kitchen and it provided convenient access to highways. It wasn't dirty, it was just a bit well-used. If there was a quibble, the shower rod was nearly coming out of the wall.

If you are staying in a Candlewood, you should be aware that they do not clean or change towels, etc, more than once a week, so you'll be doing more of that than in a "regular" hotel.

On the upside, the "cupboard" was extensively stocked with snacks and meals and it was nice to be able to prepare food rather than eat out all of the time.

The property was all we needed it to be. It's also a pet-friendly venue, FYI. The staff was very nice and accommodating.

  • Stayed: April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank miscrambler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 7, 2013

We traveled to the Candlewood Suites West Springfield for a dance competition in February. We stayed in a one bedroom suite, it was very nice and comfortable. The staff were nice and the pool was great! Will be back again in 2 weeks

  • Stayed: February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Travelista2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 2, 2013

The staff is friendly and the place is clean. The rooms are called 'suites'. Really a hotel room with a small kitchen, a desk and weekly house keeping. Prices are reasonable and the location is convenient. Restaurants within walking distance and drug stores, food stores and more a very short drive away.

  • Stayed: January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Railhistoryfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites, responded to this reviewResponded July 17, 2013

Dear Railhistoryfan,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near West Springfield
1.1 mi away
Red Roof PLUS+ West Springfield
Red Roof PLUS+ West Springfield
#4 of 17 in West Springfield
273 reviews
1.8 mi away
La Quinta Inn & Suites Springfield
0.7 mi away
Hampton Inn West Springfield
Hampton Inn West Springfield
#1 of 17 in West Springfield
638 reviews
Show Prices
Show Prices
Show Prices
2.0 mi away
Regency Inn and Suites West Springfield
Regency Inn and Suites West Spri...
#5 of 17 in West Springfield
309 reviews
1.1 mi away
Comfort Inn & Suites
Comfort Inn & Suites
#3 of 17 in West Springfield
175 reviews
0.3 mi away
Best Western Springfield West Inn
Best Western Springfield West In...
#2 of 17 in West Springfield
163 reviews
Show Prices
Show Prices
Show Prices

Been to Candlewood Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Candlewood Suites

Address: 572 Riverdale St, West Springfield, MA 01089-4610
Phone Number:
Location: United States > Massachusetts > West Springfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 17 Hotels in West Springfield
Price Range: $126 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
The Candlewood Suites Hotel-West Springfield is conveniently located in Western Massachusetts at the crossroads I-91 and I-90 (Mass Pike). We are an all suite, extended stay hotel. Whether you are relocating or undergoing a construction project, and are looking for temporary lodging, we are the perfect place for your next stay and a great alternative to a corporate housing apartment. We offer a completely equipped full kitchen with microwave, stove top, dishwasher, disposal and a full size refrigerator with ice maker. Room amenities include coffee maker, iron with ironing board, hairdryer, clock radio, CD/DVD player and a 32 inch flat screen TV with 5 movie channels including HBO and Showtime, over-sized executive desk with free high-speed wire and wireless Internet access and two separate phone lines with voicemail. Borrow your favorites from our free DVD hotel library. Work off some stress in our complimentary nautilus center, then take a dip in our indoor pool or Jacuzzi. Enjoy the outdoors in our Gazebo with gas grill. To curb those late night cravings, visit the Candlewood Cupboard where you can purchase food and sundry items at value prices. Take advantage of our on site complimentary laundry facility. We are a pet friendly hotel. Whether your trip is for business or pleasure, our hotel can offer you the best value in the West Springfield/Springfield area. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, Booking.com, IHG, Travelocity, TripOnline SA, Cancelon, Orbitz, HotelQuickly and Hotwire so you can book your Candlewood Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Candlewood Hotel West Springfield
Candlewood Suites West Springfield
Candlewood West Springfield
West Springfield Candlewood Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing