We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“good value and friendly vibe”
4 of 5 bubbles Review of Candlewood Suites

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Candlewood Suites
Ranked #8 of 17 Hotels in West Springfield
Boston
Level Contributor
80 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“good value and friendly vibe”
4 of 5 bubbles Reviewed May 20, 2013

We recently stayed here to attend a family graduation nearby. We had some difficulty with reservations since the reservation did not "take" on the website so I had to call for help. When we arrived, I was informed that I would be charged for both reservations even though it was clear that it was a mistake. With some patient explaining, the front desk person eventually understood the situation and did not pass on an extra charge. We found them to be otherwise friendly and accommodating. The hotel is fine for the price and a good location if you need to be near colleges in Amherst or Northampton. It is run down and a non-smoking room had a distinct odor of cigarettes. I would not classify it as dirty but it is not sparkling clean. If you are especially fastidious, this may not be the place for you although there is not a lot to choose from in this area. Mattresses were a tad soft for me. Wi-fi was easy and cheap. The kitchen looked handy if you have kids although we did not use it during our short stay. There is also a basement pool that sounded like it was full of kids during our stay. No restaurant but there is an IHOP around the corner with friendly waitresses and the usual menu choices. All in all, a good value for the money but don't expect the Ritz.

Room Tip: We had one room on the 2nd floor and one on the 3rd floor. Both were fine.
See more room tips
  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drrusl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

132 reviews from our community

Traveler rating
    52
    39
    16
    11
    14
See reviews for
44
24
8
37
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Albany, New York
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed April 30, 2013

We've stayed two years in a row in March. Our room was pretty clean considering it was a "dog friendly" room and very spacious with a well-designed kitchen layout. They have a little shop near the lobby where you can buy food and other essentials. On first visit, my wife wrote a review and mentioned that the prices were too high in the shop. On our second visit, we both noticed that the prices were lower (on a par with what you might pay at a convenience store). The result is that we bought stuff inside the hotel instead of driving off. It appears that the management is responsive and business savvy. The front desk does not give you that overly-polite, fake friendliness, which I hate. While I definitely felt like I was bothering them when I had to actually bother them, they were responsive and got the job done, which is the way it should be for this type of hotel. The pool area has some minor mildew/odor issues and the hot tub jets were not working (as far as we could figure out), but it was well-heated (in March) and compared nicely to much pricier hotels that we've stayed at. We will definitely be staying here again. Also, if they do a serious cleaning of the pool area and fix the hot tub jets, they will rightfully earn a five star review after my next visit.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ebreimer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tinton Falls, New Jersey
Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed April 29, 2013

We were in Springfield to check the area out as a possible place to live. We chose this property because it had a kitchen and it provided convenient access to highways. It wasn't dirty, it was just a bit well-used. If there was a quibble, the shower rod was nearly coming out of the wall.

If you are staying in a Candlewood, you should be aware that they do not clean or change towels, etc, more than once a week, so you'll be doing more of that than in a "regular" hotel.

On the upside, the "cupboard" was extensively stocked with snacks and meals and it was nice to be able to prepare food rather than eat out all of the time.

The property was all we needed it to be. It's also a pet-friendly venue, FYI. The staff was very nice and accommodating.

  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank miscrambler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Cod, MA
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed April 7, 2013

We traveled to the Candlewood Suites West Springfield for a dance competition in February. We stayed in a one bedroom suite, it was very nice and comfortable. The staff were nice and the pool was great! Will be back again in 2 weeks

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travelista2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philadelphia
Level Contributor
231 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
3 of 5 bubbles Reviewed February 2, 2013

The staff is friendly and the place is clean. The rooms are called 'suites'. Really a hotel room with a small kitchen, a desk and weekly house keeping. Prices are reasonable and the location is convenient. Restaurants within walking distance and drug stores, food stores and more a very short drive away.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Railhistoryfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Candlewood Suites, responded to this review, July 17, 2013
Dear Railhistoryfan,

Thank you for taking the time to write your review following your recent stay. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Connie D
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rowley, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 1, 2013

We were placed here due to a run-in at the Hampton Inn (see cat related review on the Hampton Inn of West Springfield). They were pet friendly across the board and welcomed us with open arms. The rooms were surprising large and spacious unlike any other hotel I have stayed in. All the appliances were modern and well kept. The hotel was active until about 10 pm when things quieted down in the hallways. Comfortable beds left us feeling refreshed in the morning. I wish I was staying longer so I could enjoy the in-room cooking facilities. I highly recommend this hotel for anyone who likes a large room and is planning on a long stay.

Room Tip: A little noisy next to the weight room on first floor
See more room tips
  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jason P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 21, 2013

My weekend stay was outstanding at the Candlewood Suites in West Springfield, Ma.

The rooms were very comfortable and functional. Everything is modern.

The staff were extremely accomodating, as well.

Other accoutrements include: heated swimmingpool, exercise room and free onsite parking.

The price is very accomodating for families and singles with comparable accomodations as pricier hotels.

A 4 star choice for an economic price point.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lem M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near West Springfield
2.0 mi away
Regency Inn and Suites West Springfield
Regency Inn and Suites West Spri...
#3 of 17 in West Springfield
4.0 of 5 bubbles 299 reviews
0.3 mi away
BEST WESTERN Springfield West Inn
BEST WESTERN Springfield West In...
#2 of 17 in West Springfield
4.0 of 5 bubbles 138 reviews
0.7 mi away
Hampton Inn West Springfield
Hampton Inn West Springfield
#1 of 17 in West Springfield
4.0 of 5 bubbles 580 reviews
Show Prices
Show Prices
Show Prices
1.8 mi away
La Quinta Inn & Suites Springfield
1.1 mi away
Comfort Inn & Suites
Comfort Inn & Suites
#7 of 17 in West Springfield
3.5 of 5 bubbles 160 reviews
1.1 mi away
Red Roof PLUS+ West Springfield
Red Roof PLUS+ West Springfield
#5 of 17 in West Springfield
4.0 of 5 bubbles 256 reviews
Show Prices
Show Prices
Show Prices

Been to Candlewood Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Candlewood Suites

Property: Candlewood Suites
Address: 572 Riverdale St, West Springfield, MA 01089-4610
Phone Number:
Location: United States > Massachusetts > West Springfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 17 Hotels in West Springfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Candlewood Suites 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
The Candlewood Suites Hotel-West Springfield is conveniently located in Western Massachusetts at the crossroads I-91 and I-90 (Mass Pike). We are an all suite, extended stay hotel. Whether you are relocating or undergoing a construction project, and are looking for temporary lodging, we are the perfect place for your next stay and a great alternative to a corporate housing apartment. We offer a completely equipped full kitchen with microwave, stove top, dishwasher, disposal and a full size refrigerator with ice maker. Room amenities include coffee maker, iron with ironing board, hairdryer, clock radio, CD/DVD player and a 32 inch flat screen TV with 5 movie channels including HBO and Showtime, over-sized executive desk with free high-speed wire and wireless Internet access and two separate phone lines with voicemail. Borrow your favorites from our free DVD hotel library. Work off some stress in our complimentary nautilus center, then take a dip in our indoor pool or Jacuzzi. Enjoy the outdoors in our Gazebo with gas grill. To curb those late night cravings, visit the Candlewood Cupboard where you can purchase food and sundry items at value prices. Take advantage of our on site complimentary laundry facility. We are a pet friendly hotel. Whether your trip is for business or pleasure, our hotel can offer you the best value in the West Springfield/Springfield area. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Hotwire, Hotels.com, Priceline, Cheap Tickets and HotelQuickly so you can book your Candlewood Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Candlewood Hotel West Springfield
Candlewood Suites West Springfield
Candlewood West Springfield
West Springfield Candlewood Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing