We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Spacious Rooms, Great Value”
Review of Candlewood Suites

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Candlewood Suites
Ranked #8 of 17 Hotels in West Springfield
Rowley, Massachusetts
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Spacious Rooms, Great Value”
Reviewed February 1, 2013

We were placed here due to a run-in at the Hampton Inn (see cat related review on the Hampton Inn of West Springfield). They were pet friendly across the board and welcomed us with open arms. The rooms were surprising large and spacious unlike any other hotel I have stayed in. All the appliances were modern and well kept. The hotel was active until about 10 pm when things quieted down in the hallways. Comfortable beds left us feeling refreshed in the morning. I wish I was staying longer so I could enjoy the in-room cooking facilities. I highly recommend this hotel for anyone who likes a large room and is planning on a long stay.

Room Tip: A little noisy next to the weight room on first floor
See more room tips
  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jason P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

133 reviews from our community

Traveler rating
    52
    39
    16
    11
    15
See reviews for
44
25
8
37
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Any
English first
Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 21, 2013

My weekend stay was outstanding at the Candlewood Suites in West Springfield, Ma.

The rooms were very comfortable and functional. Everything is modern.

The staff were extremely accomodating, as well.

Other accoutrements include: heated swimmingpool, exercise room and free onsite parking.

The price is very accomodating for families and singles with comparable accomodations as pricier hotels.

A 4 star choice for an economic price point.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lem M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 20, 2012

After a long days work. There is nothing than I like more than a quick and efficient check-in process at my hotel clean rooms are a must and the location must be within 15 minutes of everywhere I need to be: the candlewood suites in west Springfield exceeded nearly all my expectation. The front desk staff were friendly and efficient, the room was surprisingly large and had a full-sized fridge along with a fully stocked kitchen ( toaster, utensils, even popcorn in the microwave!) and the location simply canny be beat. A short drive to downtown Springfield and a 15 minute drive to Northampton. If you want a clean, comfortable place to stay, try this place.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Droid3214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed December 1, 2012

This is my second visit to this beautiful place and it was even better than the first i saw a few new faces and they were so warm and friendly I cant wait to head back that side again to enjoy such a welcoming stay. The lady at the reception area was so friendly and we were assisted to our room by another young lady. The rooms were clean and smelled fresh as before, bathroom clean my kids just couldn't wait to get to the pool area. In the afternoon my husband went down to do his workout in a clean and fresh smelling gym. I must say i totally commend the staff for their warm hospitality and their professionalism. My four day visit was so relaxing i know that's where i will be staying when next i visit mass and I look forward to my trip next year also I recommend anyone staying over in Springfield or in the area you wont regret it if you choose to stay at The Candlewood Suites

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank carlene104
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 28, 2012

My first encounter was a pleasant, warming smile from the young lady at the front desk ... this was the beginning of my very pleasant stay at this Hotel. The room were immaculately clean, amenities were more than we expected. I enjoyed hearing the welcoming greeting and that refreshing smile from the staff every time I had a reason to correspond with them. The entire atmosphere was homely and every effort was made to make our stay comfortable and happy. I would easily recommend this Hotel to my friends and acquaintances for future stays.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PortmoreR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 21, 2012

Arrived after making my reservation nearly a year in advance, to be told that my reservation had been lost. I have the print down to prove it. Nonetheless, they had no room for us, and suggested they might be able to get us a room at Econolodge,-owned by the same people - which I declined, as it is now used to house welfare recipients. Was just looking for the same service we had a year ago...and a spacious upscale place to relax after a busy day at a 'Horse Event'
NOT.
The front desk manager was surly and not in the least, apologetic. We were both stunned!
We were blessed, indeed, to find better lodgings on very short notice. Candlewood Suites- you need a Staff Upgrade, and someone with computer skills might be a plus. I hope you read this and clean up your act!. We won't be back.

Room Tip: Try another hotel!
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dressageprincess22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SuffieldCTSd, Manager at Candlewood Suites, responded to this review, November 22, 2012
Dear DressagePrincess22,
I truly apologize for your experence here at the Candlewood Suites. When talking with the Front desk about the situation the confusion came in when the name on the reservation and the name given were not the same so they believed you did not have reservation here, if they had taken the time to listen to you everything would have been fine. Again I do apologize and I really do hope you give us another chance.

Sincerely,
Susan Daley,GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hervey Bay, Australia
Level 4 Contributor
36 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed November 13, 2012

We arrived in the lobby to be greeted by a very friendly lady in Reception. I wondered why at the time there were a few women with children standing around the lobby, and I can only assume that some people actually live there. Rooms appeared clean and tidy, but I was a bit put off when I saw that the people next door had a dog with them. No breakfast supplied, but there are some items of food in a room where it is self serve and an honor payment system. Close to iHop which we found a great place to eat.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wotacroc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near West Springfield
1.1 mi away
Comfort Inn & Suites
Comfort Inn & Suites
#3 of 17 in West Springfield
171 reviews
2.0 mi away
Regency Inn and Suites West Springfield
Regency Inn and Suites West Spri...
#5 of 17 in West Springfield
307 reviews
0.9 mi away
Clarion Hotel & Aqua Lagoon Water Park
Clarion Hotel & Aqua Lagoon Wate...
#10 of 17 in West Springfield
100 reviews
Show Prices
Show Prices
Show Prices
1.8 mi away
La Quinta Inn & Suites Springfield
0.7 mi away
Hampton Inn West Springfield
Hampton Inn West Springfield
#1 of 17 in West Springfield
616 reviews
1.1 mi away
Red Roof PLUS+ West Springfield
Red Roof PLUS+ West Springfield
#6 of 17 in West Springfield
269 reviews
Show Prices
Show Prices
Show Prices

Been to Candlewood Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Candlewood Suites

Property: Candlewood Suites
Address: 572 Riverdale St, West Springfield, MA 01089-4610
Phone Number:
Location: United States > Massachusetts > West Springfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 17 Hotels in West Springfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Candlewood Suites 2.5*
Number of rooms: 71
Official Description (provided by the hotel):
The Candlewood Suites Hotel-West Springfield is conveniently located in Western Massachusetts at the crossroads I-91 and I-90 (Mass Pike). We are an all suite, extended stay hotel. Whether you are relocating or undergoing a construction project, and are looking for temporary lodging, we are the perfect place for your next stay and a great alternative to a corporate housing apartment. We offer a completely equipped full kitchen with microwave, stove top, dishwasher, disposal and a full size refrigerator with ice maker. Room amenities include coffee maker, iron with ironing board, hairdryer, clock radio, CD/DVD player and a 32 inch flat screen TV with 5 movie channels including HBO and Showtime, over-sized executive desk with free high-speed wire and wireless Internet access and two separate phone lines with voicemail. Borrow your favorites from our free DVD hotel library. Work off some stress in our complimentary nautilus center, then take a dip in our indoor pool or Jacuzzi. Enjoy the outdoors in our Gazebo with gas grill. To curb those late night cravings, visit the Candlewood Cupboard where you can purchase food and sundry items at value prices. Take advantage of our on site complimentary laundry facility. We are a pet friendly hotel. Whether your trip is for business or pleasure, our hotel can offer you the best value in the West Springfield/Springfield area. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Expedia, Priceline, IHG, TripOnline SA, Cancelon, Travelocity, Cheap Tickets, Hotwire and HotelQuickly so you can book your Candlewood Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Candlewood Hotel West Springfield
Candlewood Suites West Springfield
Candlewood West Springfield
West Springfield Candlewood Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing