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Candlewood Suites
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Reviews (140)
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All reviewsfull kitchenfront deskcommercial stripsmall kitchenpool and hot tubonly complaint would bedefinitely stay here againcomfortable place to stayexercise roomminute driveeasy accesscoffee potbig eroom was clean and comfortablebagelscupboardlobby
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Reviewed November 1, 2012

In West Springfield for a dog show. Stayed here with a friend and our two small dogs. Great value for the price for this all-suite property. Full kitchen and large rooms. Rooms were very clean. Great, safe location, close to many restaurants, shopping, etc! I do wish they would provide maid service as requested, but only provide it on certain days. If your stay doesn't happen to be on one of those days, you'll have to ask for fresh towels at the front desk - not a big deal - but a little inconvenient. No breakfast is provided, so be sure to stock the fridge with your own food. Would have been nice if they at least offered a continental breakfast on site. I guess they don't because there is an IHOP within walking distance - but still. I do recommend this hotel to others and would, definitely stay here again despite those minor inconveniences.

  • Stayed: November 2012, traveled with friends
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Thank LaurieCE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 22, 2012

We were here in 2010, 2011 and had a great experience. This time not so much, except for the lovely lady at the front desk. Conditions are filthy and sub par. Our room was dirty, food left in refrigerator and hair in the toilette from the guest before. Plus the toliette barely worked properly. Lots and lots of familes "living" there, and a bunch of guys hanging out in front smoking and drinking right outside the front entrance, every night. Did not feel safe at all. Too bad, for it had been wonderful. I saw one poor woman who had traveled from Africa to visit her daughter, who had reservations, arrived exhausted to find out there were no rooms left! How dare they! I cannot recommend nor ever visit again. The lovely young lady at the front desk has too much class to work there. Any up-scale hotel would be happy to have her.

  • Stayed: October 2012, traveled on business
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1  Thank JacksonRandall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 14, 2012

First time staying at this hotel, and very pleased with the experience, overall.
Staff at the desk was very pleasant and efficient. I loved the room.
It was nicely furnished and VERY CLEAN. The large desk area and the
high-speed internet connection were great for working on the computer.
Bed was very comfortable. Even though there was a lot of activity in the lobby and hallways, the room was still very quiet. I was at the point in my trip where I needed to do laundry in order to have clean clothes to wear to work the next day. It was very convenient that they provide self-service laundry facilities for guests. Unfortunately, most of the washers and dryers had "out of order" signs on them so that made it harder to get the wash done when other guests were trying to use the laundry at the same time and there were only 2 working sets of machines. Also, the laundry area was dark at night, as there didn't seem to be any switch to turn on the ceiling lights.
I had a very comfortable and enjoyable stay of only 1 night this time, but I will be back!
On future visits, I hope to make use of the very well-equiped kitchenette in the room.
I highly recommend this hotel for excellent service & amenities at a resonable price.

  • Stayed: October 2012, traveled on business
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Thank Beth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2012

i stay here often and think the hotel is great! the staff,especially catherine so very nice and helpful! catherine has gone out of her way to help me and make sure my stay was great. she deserves a raise!! no matter what room i am in it is clean and comfortable. love having kitchen in room. great location.

  • Stayed: August 2012, traveled on business
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Thank melville w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 16, 2012

Rugs,. chairs and sofa must have just been shampooed, as they were still damp. This room probably shouldn't have been rented out for another day so everything could dry. The pull out sofa is extremely uncomfortable if you plan to sleep on it.
The air conditioning unit is it in living room and bedroom that connects the 2 rooms. This restrictions the amount of cooling in the bedroom especially if the door is closed.

  • Stayed: August 2012, traveled with family
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Thank keithbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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