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“Nice with a few glitches.”

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Residence Inn West Springfield
Ranked #7 of 17 Hotels in West Springfield
Certificate of Excellence
Reviewed September 6, 2013 via mobile

There are many positive things about this hotel. The breakfasts are fine. The staff is friendly and helpful. The two bedroom suites are perfect for couples traveling together.
The kitchen is clean and well stocked. My only complaint would be that we have stayed here many years and the living room furniture is uncomfortable, ugly,and beat up. It needed replacement years ago. They have cut back on some little amenities like having popcorn and hard candy in the room. But, overall a good value for $104 per couples.

  • Stayed: September 2013
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1  Thank shelynne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRIWS, General Manager at Residence Inn West Springfield, responded to this reviewResponded September 9, 2013

Dear Valued Guest,
Thank you for reviewing our hotel. We are happy that you are a return guest and find our staff to be friendly and helpful. Providing our guests with a clean room and good service is always our goal.
Regarding the furniture in the room, we realize that it is starting to show some age and we are working on getting some of it replaced.
We hope that you will stay with us again. Thank you.

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128 - 134 of 225 reviews

Reviewed September 1, 2013

We stayed here one night after taking our daughter to college. There were cobwebs (alot) over the bed, the sheets didn't cover the thick mattress and the mattress was visibly dirty.....(I check for bedbugs - always). No bugs but dirt. The clincher was when I stepped barefoot infront of the bathroom sink, I stepped on something sharp - a clipped toe/finger nail!!! UGH!!!! I will never stay there again and recommend no one else do so.
Unfortunately, or fortunately, I had stayed at Residence Inn's before and liked them - the roominess, cleanliness (DC was wonderful) and the free breakfast but never again...atleast not in West Springfield. Fortunately there are lots of hotels to chose from when we need an overnight during the next four years.

Room Tip: Dirty, dirty, dirty - pass this hotel
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  • Stayed: August 2013, traveled with family
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2  Thank Seena F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRIWS, General Manager at Residence Inn West Springfield, responded to this reviewResponded September 3, 2013

Dear Valued Guest,
Please know that we take any and all guest comments very seriously. As you can see by our many wonderful reviews, your recent stay with us was not a typical one. I will surely share your comments with my housekeeping staff to make sure that this sort of thing does not happen again. It is our intention to provide you with a clean and comfortable room, every time you stay with us. We are hoping that you give us another chance to show you what excellent service we are capable of providing. Thank you for your feedback.

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Reviewed September 1, 2013

My husband and I spent two nights here. The minuses are: Breakfast area a bit chaotic. I agree with the other comments. Tight fit for the waffle machine, trash cans being full and the juice machine only filling cups 3/4 full (also it sprays). 2nd day I just grabbed a tray and brought the food back to the room, made for a more enjoyable experience. Another minus was the pool and hot tub was closed when we arrived. One of our major reasons for choosing this location was for the pool and hot tub. Rooms clean.. not spotless... and a bit "tired".

The front desk gentleman was wonderful. I didn't get his name but he was the same person on both nights (30th & 31st). He was able to lessen our disappointment. All the staff we came in contact with was pleasant.

  • Stayed: September 2013, traveled as a couple
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Thank Testtrackmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRIWS, General Manager at Residence Inn West Springfield, responded to this reviewResponded September 2, 2013

Dear Valued Guest,
Thank you for giving us your feedback. We are happy that you found our staff to be friendly and accommodating. Our guests spoke and we are listening. We are currently revamping our breakfast area to make it more convenient, and better functioning. We hope to have this completed by the end of the week.
Thank you again for taking the time out of your busy day to write a review. We hope to see you the next time you are in the area.

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Reviewed August 29, 2013 via mobile

This hotel appears to be very close to I 91 and it is. However it is a little tricky to find. But when you get to the hotel the staff cannot do enough for you. They accommodated our request to change rooms, due to a barking dog, with no hesitation. And with a smile. The desk clerk Jamal was particularly helpful.
The hot and cold breakfast that was served was satisfying and, in fact, hot. I recommend the property.

  • Stayed: August 2013
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1  Thank Retiredonli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRIWS, General Manager at Residence Inn West Springfield, responded to this reviewResponded September 2, 2013

Dear Valued Guest,
Thank you so much for your kind words. I have shared your review with Jamal and he was very excited to have his name recognized by a guest. You have made his day and he thanks you. At Residence Inn it is our goal to make you feel at home. We are happy to hear that you were satisfied with your stay. We hope to see you again.

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Reviewed August 28, 2013

It is conveniently located of I-91 which was perfect for our road trip, we planned to visit Old Sturbridge Village and this was the closest Marriott for us.
Our room was clean and comfortable. We got an upgrade to we had a studio which was huge. Shower room though was a bit small. It was a shower/toilet room, the sink was separate and spacious.
Breakfast area was ok, not too big. There is self service hot/cold breakfast. Good supplies of food for this category of hotel: eggs, patties, oat meal, berries, fresh fruit, pancake/waffle maker, yogurt, milk, juices, coffee. Be aware of the juice machine, it pours 3/4 of liquid in your glass and if you press the button again to fill it, it will pour another 3/4 standard liquid so it will spill :(

Personnel was cordial, but they could improve. The indoor swimming pool had only very small towels, I suggest you bring one from your room, the water temperature was a bit to cold for me.

All was great! The only but, was that our first morning there, while in the shower we found out that there were no shampoo supply!! there was 2 body moisturizers and 1 conditioner - no shampoo at all in both bathrooms! very annoying. Housekeeping needs a bit more of training - just saying.

Room Tip: You can take breakfast to your room or to go, ask the personnel for a container to go :)
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  • Stayed: August 2013, traveled with family
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Thank Andrea M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRIWS, General Manager at Residence Inn West Springfield, responded to this reviewResponded September 2, 2013

Dear Valued Guest,
Oh no! I hear we did not supply your room with shampoo. Please accept my sincerest apologies. I have shared your review with the executive housekeeper and she will share it with the housekeeping staff. In the future, please feel free to call our helpful front desk staff if there is anything you need in your room. We will happily have it delivered to the room for you.
Thank you, and we hope to see you again.

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Reviewed August 26, 2013 via mobile

We only stayed 2 days, but overall was happy with our stay. The hotel is conveniently located off the highway and set back from the main road. There are restaurants within walking distance and many to choose from. Our room was clean with all the amenities needed to feel comfortable away from home. We will definitely come back and refer as well.

  • Stayed: August 2013
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Thank jenalisdee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMRIWS, General Manager at Residence Inn West Springfield, responded to this reviewResponded August 27, 2013

Dear valued guest,
Thank you for taking the time out of your busy day to give us feedback on your stay with us. We are happy that you enjoyed your time at Residence Inn, West Springfield . We hope that you will choose us again in your future travels.

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Reviewed August 21, 2013

We stayed at the Residence Inn West Springfield this past weekend on a trip to visit family. With a one year-old, we enjoy the spaciousness of the rooms at Residence Inn as well as the convenience of having a kitchen available to prepare the baby's meals.
This was a one-night stay. While the room looked attractive and fairly clean, we spotted screws on the carpet near the bed. Fortunately, we are in the habit of checking the floors before allowing our child to run loose in the room and very glad that we did so. He could have stepped on the screws and been injured through his socks or could have put them in his mouth.
When we woke the next morning and showered, we noticed A LOT of mold on the ceiling of the shower. There was also mold in the corners of the the bathtub, as well as mold streaks in the toilet.... lots of black mold -- it was really disgusting.
Now... as for breakfast. The setup was just all wrong. There was very little space to move around and the location of the waffle-maker caused an uncomfortable back-up, to the point where it was nearly impossible to access the other food without saying "excuse me" over and over again and rubbing up against other guests. There were no sausage patties (for quite a while) and the guests had to go through the drawers for sugar, cream, etc because the items had not been replenished on the counter. While there was plenty of space to add furniture, there were not enough tables/chairs and we ended up eating outside by the car.
After the mold and the dismal breakfast experience, we just wanted to hit the road and leave the hotel behind.
When we checked in, the staff was pleasant and helpful and the maids were courteous in the hallways. It's a great location with welcoming staff, but mold + screws + the breakfast experience are just not acceptable.

Room Tip: Check the bathroom ceiling and toilet for mold before settling in.
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  • Stayed: August 2013, traveled with family
    • Value
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2  Thank Monicuba23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammy D, Manager at Residence Inn West Springfield, responded to this reviewResponded August 23, 2013

Dear valued guest,
Please know that your stay with us was not typical. We pride ourselves on providing you with a clean comfortable room. It appears that we failed you. I apologize that you found spots in your bathroom, and screws on the floor. I assure you that our hotel does not have an issue with mold, and if we missed any mildew spots, I will surely address it with our housekeeping department. We take any and all guest concerns very seriously. If you ever have a concern while staying with us, please see one of our friendly staff members and we will surely take care of the matter.
Regarding your breakfast experience, space can be limited and it can get very busy towards the end of breakfast. During high occupancy days we always staff an extra person and try to keep up with food requests as quickly as possible. I apologize that you had to wait for any breakfast items. The make your own waffle station is one of our more popular items and although we have 2 waffle makers, the demand for our delicious waffles can sometimes causes a line to form.
We hope that you give us another chance and let us prove to you that we can provide you with the service you come to expect from Marriott.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn West Springfield

Address: 64 Border Way, West Springfield, MA 01089-4626
Phone Number:
Location: United States > Massachusetts > West Springfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 17 Hotels in West Springfield
Price Range: $149 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn West Springfield 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Residence Inn West Springfield Hotel West Springfield
Marriott West Springfield
West Springfield Residence Inn
West Springfield Marriott

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