We stayed at the Residence Inn West Springfield this past weekend on a trip to visit family. With a one year-old, we enjoy the spaciousness of the rooms at Residence Inn as well as the convenience of having a kitchen available to prepare the baby's meals.
This was a one-night stay. While the room looked attractive and fairly clean, we spotted screws on the carpet near the bed. Fortunately, we are in the habit of checking the floors before allowing our child to run loose in the room and very glad that we did so. He could have stepped on the screws and been injured through his socks or could have put them in his mouth.
When we woke the next morning and showered, we noticed A LOT of mold on the ceiling of the shower. There was also mold in the corners of the the bathtub, as well as mold streaks in the toilet.... lots of black mold -- it was really disgusting.
Now... as for breakfast. The setup was just all wrong. There was very little space to move around and the location of the waffle-maker caused an uncomfortable back-up, to the point where it was nearly impossible to access the other food without saying "excuse me" over and over again and rubbing up against other guests. There were no sausage patties (for quite a while) and the guests had to go through the drawers for sugar, cream, etc because the items had not been replenished on the counter. While there was plenty of space to add furniture, there were not enough tables/chairs and we ended up eating outside by the car.
After the mold and the dismal breakfast experience, we just wanted to hit the road and leave the hotel behind.
When we checked in, the staff was pleasant and helpful and the maids were courteous in the hallways. It's a great location with welcoming staff, but mold + screws + the breakfast experience are just not acceptable.
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- Also Known As:
- Residence Inn West Springfield Hotel West Springfield
- Marriott West Springfield
- West Springfield Residence Inn
- West Springfield Marriott