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Residence Inn West Springfield
Ranked #7 of 17 Hotels in West Springfield
Katonah, New York
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Great Value”
4 of 5 bubbles Reviewed March 28, 2013

The staff is extremely friendly and helpful! I enjoy the roominess of the suites and the prices are very reasonable. The building seems a little worn, but everything is clean. The complimentary breakfast is really quite nice. They also have a social hour in the afternoon, which is a very nice feature.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eatsout123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammy D, General Manager at Residence Inn West Springfield, responded to this review, April 13, 2013
I am glad that we were able to acomodate your needs and help make your stay a great one.
Tammy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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215 reviews from our community

Traveler rating
    72
    77
    38
    15
    13
See reviews for
95
25
6
47
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Montreal, Canada
Level Contributor
30 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed February 4, 2013

Excellent hotel with great staff and huge rooms.
Plenty of parking and open space.
Hotel was clean, safe and well-maintained.
A little off a busy road but it was totally quiet and I would definitely come back.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank corpedo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammy D, General Manager at Residence Inn West Springfield, responded to this review, April 13, 2013
It was a pleasure having you stay with us and we hope to see you again soon.
Tammy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsfield, Massachusetts
Level Contributor
60 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed January 14, 2013

Stayed here for one night recently, while visiting someone at Baystate Medical Center (about 3 miles away). Room was comfortable and clean, with a gas fireplace (a touch we were not expecting, and that my wife loved!).

Since this was a short stay, we didn't get to try the pool or hot tub, but we did have breakfast, which consisted of eggs, potatoes, sausage, etc...everything was hot and plentiful.

I'd definitely stay here again for trips to Springfield, the Big E, Six Flags, etc.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JDHLAGRK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammy D, General Manager at Residence Inn West Springfield, responded to this review, April 13, 2013
Thank You so very much for the wonderful and kind words for our Property, It is always a pleasure to make our property your home away from home. Please visit again soon
Tammy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hillsborough, New Jersey
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed January 5, 2013

The hotel is situated in a good area, off of Route 5, but far enough down Border Way where you don't hear traffic from Rte 5, (although, depending on your room, you may hear noise from the Mass Turnpike in the rear of the bldg). The rooms are spacious, with refrig with ice maker, 2 burner stovetop, microwave, coffeemaker, sink and a two person kitchen table. The bed (king) was comfortable (although the pillows, 5 of them, were like napkins), and the flatscreen TV was easier to see from different parts of the room. There is a work desk, small couch and chair w/footrest. The wi-fi is throughout the building and is free. Route 5 has lots of take-out restaurants making eating in the room easy and comfortable. The only problem I had was that our room (#108) was behind the elevator, causing noise all day and night. Stay on the 4th floor and away from the elevator and in the front of the building, and you'll be fine!

Room Tip: Our room (#108) was behind the elevator, causing noise all day and night. Stay on the 4th floor, awa...
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Postman58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammy D, Manager at Residence Inn West Springfield, responded to this review, January 11, 2013
I wanted to say thank you so much for choosing the Residence Inn as your home away from home, we enjoyed having you and hope that you will visit us again on your way through west Springfield.
Tammy
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Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 4, 2013 via mobile

We moved here from another hotel because of the price. Boy, were we pleasantly surprised! We wished we stayed here the whole time. Clean room. Nice kitchenette that we would've used if we were here longer. Great variety for breakfast. Wonderful staff!! Will stay here again! Thank you!

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cmaggiemac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammy D, Manager at Residence Inn West Springfield, responded to this review, January 11, 2013
Thank You so much for choosing the Residence Inn by Marriott in West Springfield. It was our pleasure to have you join us and we hope to see you again.
Tammy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamstown, Vermont, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed December 3, 2012

I stay here alot for work.....The place is clean and rooms are roomy, but what makes me come back are the people.....everyone is helpful and Tammy ( manager) is always a friendly smile on the property.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammy D, Manager at Residence Inn West Springfield, responded to this review, December 9, 2012
Michael,
Thank You for visiting TripAdvisor and leaving such a great message. We look forward to seeing you soon at your Home away from Home
Tammy
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Binghamton NY
Level Contributor
95 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed November 30, 2012

A few things made this stay less than perfect: we had to take a 4th fl room even with ground floor request, the AC/Heat unit cycled noisily all night, and housekeeping service was lax (I had to ask for fresh towels, coffee and toiletries two days in a row after room was "cleaned"). The studio apt. was roomy, comfortable, beautifully furnished and equipped with dishes, pots & pans, dishwasher, large fridge, mw and 2 burner stove top. The gas fireplace was easy to use and brought a welcome warm atmosphere. The king bed was very comfortable, but the noise from inconsiderate guests and the heat unit cycling made a good night's sleep only a dream.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank treeturner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammy D, Manager at Residence Inn West Springfield, responded to this review, December 20, 2012
Thank you so much for your kind words about our property, we do make the effort to please all of our guest that stay with us. We are very happy to hear that you would be visiting us again and thank you very much for the feed back on other things that will and can be worked on to improve our location.
Happy Holidays
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn West Springfield

Property: Residence Inn West Springfield
Address: 64 Border Way, West Springfield, MA 01089-4626
Phone Number:
Location: United States > Massachusetts > West Springfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 17 Hotels in West Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn West Springfield 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Residence Inn West Springfield Hotel West Springfield
Marriott West Springfield
West Springfield Marriott
West Springfield Residence Inn

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