We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent Hotel and Friendly Staff”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Residence Inn West Springfield
Ranked #7 of 17 Hotels in West Springfield
Certificate of Excellence
Torbay
Level 5 Contributor
61 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Excellent Hotel and Friendly Staff”
Reviewed September 24, 2012

We used this hotel for a night during a trip to Maine. The hotel is very clean, great rooms with small kitchens, and the staff is very friendly. The included continental breakfast is pretty standard and the free wi-fi is great. I would stay here again.

Room Tip: Second floor rooms may be a little more quiet.
See more room tips
  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wiess73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tammy D, Manager at Residence Inn West Springfield, responded to this review, November 24, 2012
i wanted to take a moment and thank you for your most recent stay here with us at the Residence Inn, and the time that you have taken to leave a great comment on Trip Advisor.

Tammy Davis
Assistant General Manger
Residence Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

220 reviews from our community

Traveler rating
    73
    79
    39
    16
    13
See reviews for
99
25
7
47
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
MA
Level 6 Contributor
170 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed September 23, 2012

The rating is for the cleanliness and friendliness of the staff. It is not the ritz and there is nothing fancy or outstanding about this place. But it comes with free breakfast, wifi, pool, basketball court that my kids loved and a friendly staff. Some of the cabinets and woodwork in the room were worn, the wall paper was dated, the cot was very uncomfortable even for my young son, but it was clean. Great for our family while we were visiting the basketball hall of fame and six flags.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vacationplannerMa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
45 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 13, 2012 via mobile

I really liked this place. Clean and modern. Good value for the money. Friendly staff and comfortable beds made the stay even better. I will stay there again. Only problem was it was hard to find with no signage on the main road. Drove by it the first time.

Stayed September 2012, traveled on business
Helpful?
Thank DerekPower
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Davenport, Iowa
Level 6 Contributor
118 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed August 23, 2012

It was so easy to get to this hotel from the highway! And after an extremely long day of travel, we were so thankful to arrive and find a comfortable and well-appointed room. Having the fridge/kitchen area is always helpful as well. We stayed for two nights and loved it. The breakfast, as always, is unsurpassed. I should say that we stayed using points but we did pay $75 (I think) for a pet fee).

My only complaint is that we asked for a room close to an elevator because of some mobility issues I have and because we were traveling with our dog. They put us about as far from the elevator as they could and on the 2nd floor, which was terribly inconvenient. This, after us confirming with the front desk before we went up to the room. By the time I found the room, I was in such bad shape from the long drive and my health that I collapsed on the bed and didn't complain about its location because I didn't have the energy to fight or move to a different location. This is the *only* reason the property didn't get 5 stars from me. I felt they weren't as concerned about customer needs as they should have been.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LG1837
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scituate, MA
Level 5 Contributor
88 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed August 22, 2012

Stayed for two nights. They were very accomodating. They allow pets. So three of us with the dog worked out perfectly as they upgraded me for free to a two bedroom suite. I am a platinum member so I'm surethat helped. They not only offered a free multi-option breakfast but a free dinner as well. We did not try the dinner. The one issue was a lack of soundproofing from the rooms above. You could hear everything all night. Overall a good stay. The location is convenient, not upscale at all. There are plenty of dining options around.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shem01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Rochelle, New York
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 2, 2012

we loved this hotel. the staff was friendly and helpful. they really tried hard to do everything we wanted. room was nice. facilities nice. could have more things kosher people could eat but the can do attitude of the staff made the stay for us

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hoffather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhode Island
Level 6 Contributor
268 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed July 17, 2012

On the "yes, yes" - I was pleasantly surprised, this Residence Inn has very nice room configurations. The decor is contemporary, the room is comfortable and it provides a nice working space. There is a cute outdoor patio and the fitness room is small but well equipped (comparatively speaking). And, this hotel has an elevator (not all Residence Inns have them, really... I have schlepped my suitcase up stairs a few times)!!

On the "no" - this is one of the hottest, most humid spells of the summer. The room AC is not able to keep a west facing room cool, however pilot in the gas fire place is on, and does provide noticeable heat to the room. Surely something can be done to save energy and help keep the room cool.

Weighing the pros and cons, and the value for the price, I will stay here again!

  • Stayed July 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alps110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near West Springfield
2.1 mi away
Homewood Suites Holyoke-Springfield/North
3.4 mi away
Residence Inn Springfield Chicopee
0.5 mi away
Hampton Inn West Springfield
Hampton Inn West Springfield
#1 of 17 in West Springfield
605 reviews
Show Prices
Show Prices
Show Prices
1.5 mi away
Best Western Springfield West Inn
Best Western Springfield West In...
#2 of 17 in West Springfield
148 reviews
0.1 mi away
Red Roof PLUS+ West Springfield
Red Roof PLUS+ West Springfield
#6 of 17 in West Springfield
267 reviews
0.4 mi away
Comfort Inn & Suites
Comfort Inn & Suites
#5 of 17 in West Springfield
167 reviews
Show Prices
Show Prices
Show Prices

Been to Residence Inn West Springfield? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Residence Inn West Springfield

Property: Residence Inn West Springfield
Address: 64 Border Way, West Springfield, MA 01089-4626
Phone Number:
Location: United States > Massachusetts > West Springfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 17 Hotels in West Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn West Springfield 3*
Number of rooms: 88
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Orbitz, Marriott, Travelocity, Cheap Tickets, Hotwire and Cancelon so you can book your Residence Inn West Springfield reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Residence Inn West Springfield Hotel West Springfield
Marriott West Springfield
West Springfield Residence Inn
West Springfield Marriott

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing