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“Great choice for Springfield!” 4 of 5 bubbles
Review of Residence Inn West Springfield

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Residence Inn West Springfield
Ranked #6 of 17 Hotels in West Springfield
New York City, New York
Level Contributor
142 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Great choice for Springfield!”
4 of 5 bubbles Reviewed September 30, 2011

We stayed one night here and found it to be a great choice for Springfield. Spacious and very comfortable room. Fantastic staff -- everyone makes you feel very welcome! And an excellent breakfast. The only critique - the bathroom wasn't quite as pristine as it should have been. But, overall, it was excellent and we would stay again!

  • Stayed September 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank explore with more
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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214 reviews from our community

Traveler rating
    72
    77
    37
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    13
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Wichita, Kansas
Level Contributor
4 reviews
3 hotel reviews
4 of 5 bubbles Reviewed September 15, 2011

My husband and I have stayed at this Residence inn twice now. We both find it very comfortable and the location is really nice. This is a great hotel location if you need a place to stay during the Big E or even just shopping trip. The Holyoke mall is really close with lots of stores to choose from. Our favorite feature is the beds, they are very comfortable. We also like to use the indoor pool and hot tub that is open year round.

Room Tip: You cant go wrong with this one.
See more room tips
  • Stayed September 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank TravelJnke101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saratoga Springs, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 12, 2011

The entire family gathered here to celebrate a number of birthdays. Staff and accommodations were excellent. Centrally located to many great restaurants and activities.

Room Tip: Book ahead to request larger suites so that everyone can stay together.
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  • Stayed September 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank Speechchik57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
1 review
5 of 5 bubbles Reviewed September 7, 2011

Stayed for 5 nights as part of a relocation package, coincidentally also during Hurricane Irene. Kitchen in the suite was well-equipped, which was good since the food at the free breakfast was just OK. Staff were consistently pleasant and helpful. Public areas were clean, spacious, and comfortable. Location is very convenient to Route 91.

  • Stayed August 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Joanne0012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Allendale, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 6, 2011

First I need to mention how absolutely wonderful the front desk employee, Ranny, treated me. She was fantastic, professional and efficient. What a great way to make a first impression. The hotel was nice and clean. I used the gym and pool and found it very clean and almost brand new. May not be important to everyone but is very important to me. Now I thought the hotel was new, it is obviously just a new name as the cabinetry was worn, but everything was clean and that is more important. The room was quiet and I was able to sleep great.

Ranny recommended a local delivery place for dinner and she was right on target.

I thought the price was slightly high based on pricing for other accommodations in the area, but would definitely recommend. They do allow smoking in the hotel which is the only downside for a non-smoker with allergies.

Room Tip: They all seemed fine
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  • Stayed April 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank KD07401
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chelmsford, MA
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed January 16, 2011

Both on business and leisure travel I try to stay with Marriott, particularly Residence Inn. In fact this stay was a freebie with accumulated points. Over the years I have never completed a trip thinking "this is the worst Marriott I have stayed at". I have chosen Marriott as my preferred hotel because of their consistent high quality and service. Things are different for me now. This Residence Inn is probably among the worst hotels I have stayed in regardless of brand. The building is cheaply constructed - we had to change rooms because the people staying above us caused a continuous, plate rattling thumping. The room we moved to was no better - I was awoken early in the morning to a similar commotion from the room above me. Also, the breakfast was something else. When I arrived about mid-way through the meal there were no plates available, plastic or otherwise. Probably a good thing, because there wasn't any food either! The food areas were horribly messy, it was just plain gross. On the positive side the desk personnel were apologetic and polite in changing our rooms late at night. This hotel will never see me again and my confidence in Marriott has been shaken.

  • Stayed January 2011, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Mass_Matt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darien, Connecticut
Level Contributor
354 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 274 helpful votes
5 of 5 bubbles Reviewed October 2, 2010

If you're heading to "The Big E" (Eastern States Exposition) in the late summer, here's the place to stay. Right off I-91 and 200 yards from an "On the Border", it's newly remodeled rooms are a delight.

  • Stayed September 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Cameron06820
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn West Springfield

Property: Residence Inn West Springfield
Address: 64 Border Way, West Springfield, MA 01089-4626
Phone Number:
Location: United States > Massachusetts > West Springfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 17 Hotels in West Springfield
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn West Springfield 3*
Number of rooms: 88
Reservation Options:
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Also Known As:
Residence Inn West Springfield Hotel West Springfield
Marriott West Springfield
West Springfield Marriott
West Springfield Residence Inn

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