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“Convenient and nice” 4 of 5 bubbles
Review of Regency Inn and Suites West Springfield

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Regency Inn and Suites West Springfield
Ranked #3 of 17 Hotels in West Springfield
East Haddam, Connecticut
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Convenient and nice”
4 of 5 bubbles Reviewed November 26, 2012

We were staying for an event at the Big E grounds. Searched hotels under $100 in search of one that was clean, had an indoor pool, and no bed bugs. Chose this hotel based on a recent review. Was a bit worried when we arrived and it seemed a bit outdated. While it could use some updating, it is a nice hotel, clean, no bed bugs, and the pool was fine. The Staff was friendly and wanted to ensure our stay was going well. Nothing fancy, but it was clean, spacious, and convenient. We plan to stay there again when we have other events to attend.

  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Erin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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297 reviews from our community

Traveler rating
    167
    62
    23
    13
    32
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
  • Dutch first
  • English first
  • Spanish first
  • Any
English first
Morganville, NJ
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 20, 2012

70 people of us attended a conference in Springfield, MA. This is hotel is at a convenient location, near downtown Springfield, MA, near restaurants like Chinese buffet. The front desk people are friendly and helpful. The rooms are clean. Simple complimentary breakfast is provided. The owner provides fruits to guests all the time. Good value!

  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bei L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 7, 2012

What an amazing experience here at the Regency Inn Suites. I was here for work with a coworker for a 2-night stay in October and from the minute we stepped into the door, we were taken care of - head to toe. The location didn't necessarily seem to be the best at first, but it was altogether fine...and the service ( I cannot stress this enough) is TOP NOTCH! The manager was great and his staff were all courteous and helpful. Very nice, clean room, with more space than needed. Updated room/bathroom made it a great time away from home.

Room Tip: Ask for one of their newly renovated rooms.
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Dave S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Foster, Rhode Island
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 23, 2012

I stay at the Regency frequently during the year attending events at the Big E. It is conveniently located across the street on a side street, so its still somewhat private. The facility is well maintained and comfortable. The rooms all have new beds and each room has upgraded bathrooms and are super comfortable and super clean. The walls are well insulated so that you don't hear other activity in the hallways or other rooms. I can always count on getting some good sleep there, even in the rooms around the pool. The rooms around the pool area are fantastic and it is a great place to bring your family for swimming, with lovely patio sets around the pool that are comfortable for leisure. The pool is always kept at a comfortable temperature and has liberal hours of swimming. Security is excellent and when going out at night, there is always someone there to greet you when you come back, with security cameras for your safety. You can help yourself to breakfast in the mornings, with snacks such as fruit often put out throughout the day. If you need anything, the staff and the owner himself are there with a kind helping hand. When I go to the Regency, its like coming home! Its my favorite of all the hotels I stay in - I know they will always take excellent care of me!

Room Tip: If you like to swim, the rooms around the pool open out to the pool patio but still ensure your priv...
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  • Stayed October 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Norma A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belmont, Massachusetts, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed October 17, 2012

My husband and I and another couple stay at the Regency Inn when we go to the Big E The rooms are clean and comfortable and the beds have new mattresses. The owner is very friendly and accommodating. The help yourself breakfast is well supplied with coffee, juice, bagels, english muffins and a large bowl of fresh fruit and is included in the room rate. Also, there is a well kept pool. This is a place we look forward to staying at.

  • Stayed September 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Bert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plano, TX
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed October 16, 2012

Great location - we were visiting family, but it's right across the street from the Big E as well. Staff was very courteous. We were put in a handicap room (which we didn't need or ask for) but the extra room was nice. Room was clean but VERY basic (phone wasn't connected, economy towels) with no "extras" of any kind. Mattress was pretty hard and the blanket felt like a paper towel. The dual shower heads were nice. Workout room was under construction. Continental breakfast provided but we didn't use - they left the fruit bowl out 24 hours which was nice, especially since their only vending machine was 100% empty.

Bottom line: Clean room? Yes. Able to sleep? Yes. Hot water? Yes. A decent place to crash... just don't plan to stay in your room much.

Room Tip: They have quite a few handicap rooms
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  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank FasterThanILook
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wetaskiwin, Canada
Level Contributor
3 reviews
4 of 5 bubbles Reviewed October 14, 2012

We are still presently checked in at this hotel for our 6 day stay and have been very happy with this choice. The hotel is still in the process of renovations as their exercise room is not completed but the equipment is there and available for use (waiting for approval from the city of Springfield to install the glass-presently open to the outdoors). We are staying in a king room and it is very spacious. Big screen TV (40"), mini fridge, hot plate (2 burner), coffee maker with complimentary coffee, microwave, futon, table for computer, and very comfortable bed (both mattress and box spring are fully enclosed with mattress covers). Daily housekeeping service and very pleasant staff/owners. Love the complimentary fruit and 24 hour coffee available downstairs in the breakfast area. Complimentary continental breakfast is adequate and the hot waffles are an option to the toast, bagels, biscuits, and cold cereal with juice, mini muffins and mini cinnamon buns.
We would recommend this hotel to others. If we have the opportunity to come visit our hockey goalie nephew as he plays for the Springfield Falcons, again, we will stay here. Only 7 minutes to the MassMutual Center.

Room Tip: There is no elevator, so if you don't like to climb stairs, request the lower level. We were 2nd...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Regency Inn and Suites West Springfield

Property: Regency Inn and Suites West Springfield
Address: 21 Baldwin St, West Springfield, MA 01089
Location: United States > Massachusetts > West Springfield
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 17 Hotels in West Springfield
Price Range (Based on Average Rates): $
Hotel Class:2 star — Regency Inn and Suites West Springfield 2*
Number of rooms: 48
Reservation Options:
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Also Known As:
Regency Inn And Suites West Springfield Hotel West Springfield
Regency West Springfield

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