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“Wonderful Hospitality”

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Regency Inn and Suites West Springfield
Ranked #5 of 17 Hotels in West Springfield
Reviewed October 9, 2012

We stayed here during our visit to the Big E. in September. We received a cheerful greeting upon our arrival, was offered an evening snack, had a nice morning breakfast, etc. Our room was clean and quiet. We've already recommended this hotel to friends who are planning a January visit to Springfield.

  • Stayed: September 2012, traveled as a couple
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2  Thank RALPH H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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275 - 281 of 309 reviews

Reviewed October 6, 2012

Stayed here for the Big E in Sept, Will definitely be staying here next year as well, Staff was great, rooms were clean and comfortable, The location was perfect , was walking distance from the Big E itself.

  • Stayed: September 2012, traveled on business
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2  Thank Dennis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2012

We, two couples, stayed at the Regency Inn to visit the Big E State Fair in Sept. 2012. The Regency Inn was wonderfully clean, well equipped, and welcoming. Staying here was a treat! The amenities, staff, and accomodations were superb. We booked here for next year and know that we will have a lovely stay. Thank you, Regency Inn. You are a treasure!

  • Stayed: September 2012, traveled as a couple
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2  Thank travellove370
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2012

First I would like to say any reviews before 2010 are useless because there was a different owner who ran the hotel down.

Over the past three years the new owner has been making many repairs and improvements. I go to the Big E every year and have stayed at the Regency since the new owner bought it and have seen many improvements. All upgrades seem to be prioritized. The major repair is all room doors now have locks. There are new mattresses, pillows and TVs in all rooms. Many of the rooms have new bathrooms. There is free use of computers and internet. The continental breakfast is for three hours.

All three years that I stayed there my room was odor free with clean sheets and towels daily. My booking, check in and check out was fast. All the staff are wonderful. They are respectful, cheerful and efficient. The manager and front desk staff greet customers by name.

I can’t wait to go back next year to talk to the terrific staff and see the results of the new fitness area.

  • Stayed: September 2012, traveled with family
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2  Thank Mary Ann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2012

Fifth year staying here for the Big E. This place is literally right across the street from Gate 7. It's not the ritziest place, but for the closeness, comfort, and service, this is well worth it. Speedy check-in with very friendly staff. You can buy admission tickets to the Big E at the front desk. Always a big bowl of fruit to help yourself to in the lobby.

This time we got adjoining rooms on the 1st floor with poolside access. Very clean rooms and bathrooms. Very comfortable beds. We called room service for more towels and another pillow and it was delivered to our room within 10 minutes.

There are tables and chairs right outside our room that some of us used, while others were in the pool. That would be great if mom and dad didn't want to go in but the kids did because you can still watch them. Pool is indoors and heated, very clean area.

Surprise on Saturday night was we enjoyed complimentary Subway sandwiches, cookies, and burritos. Who does this kind of thing? Again, staff treated us like family. Complimentary breakfast was good with a choice of 2 cereals, muffins, mini danish, waffles, fruit, coffee, milk, orange juice.

There is a small fitness center with treadmills, bikes and equipment, but it is in an enclosure with a tarp hanging over the area. Not sure if they are remodeling.

Seriously, you can't ask for anything more with this place. They go above and beyond!

Room Tip: There are two floors here and I've stayed on both floors. Poolside rooms on the first floor are...
  • Stayed: September 2012, traveled with friends
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4  Thank Angela L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 2, 2012

Business traveler as I am, I've stayed at this hotel for the last fours years. Initially, it was a rough initiation with a really old bed; and for better terms run down. However, three years ago the new owner stepped up and behold the entire hotel has new beds! This new owner makes every effort to accomodate guest at the Big E, not to mention feeds us subways, pizza, fresh food during the Big E event; and thus every morning with hot steamy waffle or breakfast. The building is older but what and effort this man has made to renew and renovate a very good hotel of friendly staff. clean rooms, free laundry not to mention a very customer oriented establishment....I'd be happy to stay with your hotel in future business travels....Mr, Thomas-Minneapolis, MN.

  • Stayed: September 2012, traveled on business
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3  Thank patrickt372
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 1, 2012

This place is located right across the street from the gate to the Big E. It is an ideal location and the staff is very accommodating to both vendors and fair-goers. Don't be surprised if they break out some pizza or subway or Chinese food during your stay. It has been known to happen. They also have a big screen in the lobby and Wi-Fi access. Let's not forget about the indoor pool with seating around it. Some rooms have direct access to the pool, and there are a few over-sized rooms available. Its been two yrs now at the Big E - hope to keep the tradition going. Thanks All.

Room Tip: Pool room for kids.
  • Stayed: September 2012, traveled with friends
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4  Thank rob c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Regency Inn and Suites West Springfield

Address: 21 Baldwin St, West Springfield, MA 01089-3705
Location: United States > Massachusetts > West Springfield
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 17 Hotels in West Springfield
Price Range: $117 - $334 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Regency Inn and Suites West Springfield 2*
Number of rooms: 48
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Also Known As:
Regency Inn And Suites West Springfield Hotel West Springfield
Regency West Springfield

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