2 adults and 1 child stayed here 09/28/12 thru 09/30/12. Arrived tired and hungry after driving thru the rain for hours. Was warmly greeted and cared for, for our entire stay. Our biggest "complaint" with the facility was a paper jam for my receipt. See - I am taking a minor minor trivial non-issue and that is the only thing I could complain about. And that's not the fault of the staff. :) I'm making a joke, because I really had zero to complain about!
Seriously, upon arrival we were fed a fabulous banquet of tacos or burritos. There was meat filling and bean veggie filling for those who are vegetarian. Plentiful, flavorful and completely a surprise. Tons and tons and tons of delicious items to add to the tacos or buritos. That was friday night. Saturday night, I don't know what was on the buffet, because we stayed very late at the Big-E.
The room was well maintained and very clean. The linens were fresh and clean. The towels were fresh and clean. The room had zero odor. The carpet did not feel grubby or sticky or nasty.
My daughter had a wonderful time in the pool. We had to request extra towels after the pool excursion because she used all the room towels, instead of the pool towels. A large stack of fresh towels were handed over very cheerfully.
The room was very quiet. I heard zero noise from any outside or inside location.
I have nothing but praise for the hard work and dedication the owner and staff put into this location. They care, and it shows.
This is not a brand new location and it shows. But, I dont mind if the wall paper has a patch because they replaced the bathroom vanity. I'd rather have a nice sink and vanity rather than picture perfect wall paper. You can tell they are prioritizing and improving in a intelligent manner.
If you want a concierge and butler and turn down service, don't stay here. If you want value for money, and a warm welcome at your arrival, do stay here.
Nothing less than five stars for value, for service, for attentiveness, for treating you as if you are a valued family member.
I may go back when nothing is happening at the Eastern States Expo Center just to float in the pool.
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- Also Known As:
- Regency Inn And Suites West Springfield Hotel West Springfield
- Regency West Springfield