Over this summer, my girlfriend and I booked a room for two nights over the holiday weekend. While on our way to the Inn we received a call from the owner who informed us that our room had been double booked due to complications with hotels.com. We frantically scrambled to find another Inn (we did, we got lucky). We were told we would be issued a refund. Attempting to collect the refund, we were told to contact hotels.com. When we did, we were informed that the Claddagh would not agree that a refund was due to us. When we then attempted (many times) to resolve this issue with the owner, she outright lied to us, claiming that the room was never double booked and would not issue a refund. Furthermore, during every interaction over the phone, the owners were beyond terrible to deal with and they hung up on us multiple times. Hotels.com has been equally ineffective in helping us. I. Am. Livid.
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- Also Known As:
- Cape Cod Claddagh Hotel West Harwich
- Cape Cod Claddagh Inn West Harwich, MA, United States