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“Visiting Family”

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Best Western TLC Hotel
Ranked #7 of 11 Hotels in Waltham
Certificate of Excellence
Great Barrington
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Visiting Family”
Reviewed November 25, 2013

Bed comfortable, room clean, breakfast plentiful, bathroom adequate. Quiet area and friendly staff. Restaurant on premises was good and most welcomed on a cold, windy night. The only complaint I had was they had every cable news channel except FOX.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Maria584
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margot F, Manager at Best Western TLC Hotel, responded to this review, November 27, 2013
Dear Maria584,

Thank you for your wonderful review. It always makes me happy when a valued guest feels at home in our hotel. BEST WESTERN is the family that cares and I do care that you enjoyed all that we had to offer. I am glad that my staff made you feel welcome and that you enjoyed the new restaurant. My apologies about FOX News. We are working getting a larger selection of television channels.

Respectfully,

Margot Fenton
Front Office Manager
BEST WESTERN TLC Hotel
Waltham, MA 02451
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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464 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
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English first
old greenwich, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed November 21, 2013

We really enjoyed our stay here. The new and improved fitness room was pleasant and inviting. The staff was friendly and helpful. Our room was clean and well decorated. It was quiet and lovely. We enjoyed our dinner in the new restaurant and loved the convenience of walking right in. The multiple TVs were fun and a great addition to dinner.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Diane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margot F, Manager at Best Western TLC Hotel, responded to this review, November 27, 2013
Dear Diane G,

I was delighted to read your review of our hotel. We have put a lot of work into upgrading our property and this includes the Fitness Center. In addition, we are continually striving to improve our Continental Breakfast. In the near future we are adding a few hot choices to the buffet as well as some healthier choices, fresh cut fruit being a primary example. The BEST WESTERN TLC Hotel adheres to the highest standards of cleanliness and I am very happy that you found us to your satisfaction. The Copper House Tavern is a great place to enjoy a good meal, have a beverage or cocktail and relax. All those flat screen T.V.'s certainly don't hurt!
I look forward to your patronage in the future.


Thank you,

Margot Fenton
Front Office Manager
BEST WESTERN TLC Hotel
Waltham, MA 02451

Margot Fenton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stowe, VT
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 18, 2013

The website shows a huge room and notes that it has been recently updated. The room is one of the smallest hotel rooms I have ever stayed in. The heater is so loud, you have to turn the volume up on the TV to hear above it. The bathroom fits only one person. The granite counter is nice, but the bathroom is so tiny, you can barely move around.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Anne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margot F, Manager at Best Western TLC Hotel, responded to this review, November 19, 2013
Dear Udfuajc,

Thank you for your feedback. I have notified the maintenance department and the heater has been replaced. Please accept my personal apology for any inconvenience that you experienced while staying at the hotel.


Respectfully,

Margot Fenton
Front Office Manager
BEST WESTERN TLC Hotel
Waltham, MA 02451
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toms River, United States
1 review
Reviewed November 16, 2013

We stayed 1 night while visiting Brandeis, 3 miles away. It was a very pleasant stay and certainly a good value. There are many hotel chains nearby but we chose the BW because of the low $$ and the free breakfast. We were very happy with it. The rooms are comfortable and the staff is pleasant and helpful. The continental breakfast is not as extensive as those at some other BWs, but breakfast at no cost is always a good thing! Will stay here again, no question.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Dori L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margot F, Manager at Best Western TLC Hotel, responded to this review, November 19, 2013
Dear Dori L,

The BEST WESTERN TLC Hotel hosts many Brandeis families. I am happy to hear that you had a good stay and that you felt welcomed. We pride ourselves on our guest service and on our cleanliness. Just to let you know, we are expanding our Continental Breakfast and we will be adding some hot choices, fresh cut fruit and more! I look forward to having you come stay with us in the future.

Best regards,

Margot Fenton
Front Office Manager
BEST WESTERN TLC Hotel
Waltham, MA 02451
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wakefield, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 15, 2013

In a pinch on a holiday weekend, I came upon this very quiet Best Western. The staff was very professional and a pleasure to deal with. This hotel is very convenient to 128 and the mall in Burlington.

  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Louann B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margot F, Manager at Best Western TLC Hotel, responded to this review, November 17, 2013
Dear Louanne B,

I enjoyed reading your wonderful review of the BEST WESTERN TLC Hotel. The staff works diligently to provide a Superior Guest Experience for our patrons. Please come stay with us again the next time that you are in need of accommodations.

Thank you,

Margot Fenton
Front Office Manager
BEST WESTERN TLC Hotel
Waltham, MA 02451
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Teaneck, New Jersey
Level 3 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 11, 2013

Hotel has renovated and is clean and comfortable. Compared to other hotels in the area, this one offers the best value. Staff are extremely friendly and helpful. Been going to this hotel for years, and it has only gotten better.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 4readers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margot F, Manager at Best Western TLC Hotel, responded to this review, November 12, 2013
Dear 4readers,

I am happy to hear that you like what we have done to the hotel. We pride ourselves on our cleanliness and we have won several Housekeeping Excellence awards. I will pass on your nice comments to my Front Desk Staff. They will be glad to hear that their efforts are being appreciated. Thank you for being a valued and loyal guest.


Sincerely,

Margot Fenton
Front Office Manager
BEST WESTERN TLC Hotel
Waltham, MA 02451
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auburn
1 review
Reviewed November 4, 2013

Hotel was great...bathroom could have been a little bigger. Had a King Bed Room...closet was bigger than needed to be. Would stay and eat there again in a heart beat :) Was very centrally located to my daughters college which was very nice. I would recommend this to anyone to stay at.

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Harry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margot F, Manager at Best Western TLC Hotel, responded to this review, November 6, 2013
Dear Harry,

Thank you so much for the wonderful review. I am very happy to hear that you enjoyed your stay here at the BEST WESTERN TLC Hotel. I know that you liked our Continental Breakfast. FYI, we are adding hot choices to our Continental Breakfast. I look forward to having you come stay with us again.

Thank you,

Margot Fenton
Front Office Manager
BEST WESTERN TLC Hotel
Waltham, MA 02451
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western TLC Hotel

Property: Best Western TLC Hotel
Address: 380 Winter Street, Waltham, MA 02451-8700
Phone Number:
Location: United States > Massachusetts > Waltham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Waltham
#5 Family Hotel in Waltham
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Best Western TLC Hotel 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Best Western Waltham
Waltham Best Western

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