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“The other reviews aren't exaggerating--no soundproofing.”

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Holiday Inn Express Hotel & Suites
Ranked #1 of 2 Hotels in Swansea
Reviewed June 2, 2012

Sitting in my room right now. I would be able to hear every word of my neighbor's conversation if it wasn't for the tv on in the room on the opposite side. This negates anything positive I might have thought.

Room Tip: Ask for one with no one on either side and without people walking by.
  • Stayed: June 2012, traveled with family
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Thank HappyWanderer9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded July 14, 2012

Dear HappyWanderer9999,

We appreciate your feedback regarding our property. Please accept my sincere apologies that you were not fully satisfied with your room accommodations. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. We look forward to the opportunity of serving you in the future.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Karen C
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (205)
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164 - 170 of 205 reviews

Reviewed April 15, 2012

I read many reviews on this hotel and we decided to book for one night as we were taking my son to Battleship Cove the next morning. Our room was on the 3rd floor. The hotel was very nice. It was clean and nicely decorated and we were well greeted. The room was very comfortable. The breakfast which is free was pretty good. I really liked the neat pancake machine. It was a very good location for us. The hotel is away from the busy area but close enough to things. I really liked the hotel, but I will say the reviews are correct about the noise. You can hear others in the room. That is the one drawback.. and a big one. I would not hesitate to stay if it was only one night. I would consider staying again knowing this issue exists.

Room Tip: Choose a room on 3rd floor for less noise. Make sure to get bed linens for sofa sleeper (if you nee...
  • Stayed: April 2012, traveled with family
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5  Thank JULRUF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 8, 2012

Positives: Location was convenient for our travels. Overall cleanliness. Very friendly reception staff, extremely helpful. Decent sized room, decent bedding. Good breakfast for a free one. Breakfast area nicely maintained.

Negatives: I give it only one negative but it was a HUGE negative. I do not know if this was just the case in our room (120) but there was a connecting door to the room next door (118) which had a huge space underneath it. AND the walls may be thin as well. We literally could hear the cell phones of the people next door vibrating. We heard their alarm go off. We heard them cough. And worst of all, they had the television on constantly - I have no idea if it was blasting or if it was the space beneath the door or the thin walls that made it audible enough that I could hear the audio on their television. My travel companions plugged into their headsets. For myself, I had a noise machine on my phone, and earplugs, and a pillow over my head, and still heard everything. At 1:30am I called the front desk for intervention. They were immediately responsive and the television went off. But then the coughing, the phone, their alarm, their talking - it was horrible. Their alarm went off at 6:30am.

Other negative, not a big deal but for a fairly updated property the television was a huge thing with tubes - no flat screen?

I would suggest avoiding these rooms, 118 and 120, and checking for quiet between your room and neighbors - and bringing headphones just in case. We may be back, but we will be more prepared.

Room Tip: Avoid 118/120, check for noise from other rooms, bring headphones.
  • Stayed: March 2012, traveled with family
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2  Thank sakigemcam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this reviewResponded April 8, 2012

sakigemcam,

Thank you for taking time out of your busy day to leave us a candid review.
I would like to offer a sincere apology. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Ben J
IHG Care

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 6, 2012

Travelling weekly for work we run into some good and bad places to stay. I have never written a review before but the manager at this hotel was so friendly and helpful I felt like I had too. The gentleman accommodated us coming in early after working third shift and was the nicest person I have met in a hotel since starting this job. Overall I would highly recommend staying here if your in the area, the hotel was new, had big, very clean rooms, and the customer service was exceptional 9 out of 10 value for your money.

  • Stayed: March 2012
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Thank Doldj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2012

Very helpful staff and clean rooms. Ammenities were excellent. Have stayed a few times and will again if ever needed. Only drawback is nothing within walking distance.

Room Tip: Any will do
  • Stayed: September 2011, traveled on business
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Thank metrofarmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2011

I hate to admit it but almost everything that others have said are true. The biggest of which is the walls are thin and if someone is in a room above you you will hear everything. Seems to me somebody screwed up during construction.
The front desk staff was nice the room clean but unless other IHG properties are booked, I won't stay unless I bring earplugs.

  • Stayed: November 2011
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Thank penitentman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2011

Having read all the negative reviews with regards to thin walls and loud floors, I was a bit reluctant to stay at this property. However, due to its location, I decided to give it a try.

I can undersand other comments with regards to sound proofing; you can hear televisions clearly from guest rooms when walking down the hallways, and the floors are definetly beam and wood construction, and not steel and concrete like most hotels. However, I must have lucked out as the hotel wasn't too busy during my stay, and I had no guests beside or above me.

Only minor complaints would be the kind of isolated feel of the location; there is virtually nothing around this hotel. Also, for a newer property, I would have expected a flat screen TV.

There are many positives though; the hotel seems newer, has a nice lobby, clean common areas, and my room was very large. I assume them all to be large as I did not receive an upgrade.

Room was very clean, bathroom was nice, beds were comfortable and everything worked very well.

If back in the area, I think I would return, and cross my fingers that the place isn't very busy again!

Room Tip: Ask for the top floor
  • Stayed: October 2011, traveled on business
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7  Thank ToSquareBob1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites

Address: 1400 Gar Hwy, Swansea, MA 02777-4231
Phone Number:
Location: United States > Massachusetts > Swansea
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Swansea
Price Range: $107 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel & Suites Swansea, MA near PVD Enjoy thoughtful amenities and superior service at our choice hotel in Swansea, Massachusetts. Our prime Swansea, Massachusetts lodging is just 15 miles from the University of Massachusetts at Dartmouth. Swansea is situated in the heart of the northeast, and visitors are sure to appreciate the New England charm that surrounds our hotel in Swansea, Massachusetts. Families will enjoy our convenient access to several Swansea and Providence attractions, which include various beaches, downtown Swansea shopping, Battleship Cove, the Whaling Museum, and Blithewood Mansion and Gardens. Nearby colleges include Providence College, Roger Williams, Brown and Johnson and Wales Universities. Business travelers are sure to enjoy our hotel in Swansea, Massachusetts, too. We are located near several prominent businesses like Lightolier, Cardinal Health, Brayton Point Power and Fall Fiver Industrial Park. We are proud to offer premium business amenities, which include free high-speed wireless Internet access, a business center with copy, fax and shipping services and much more. Don't be disappointed by another Swansea hotel, instead enjoy your stay at the Holiday Inn Express Hotel. Take advantage of our complimentary hot breakfast bar, fitness center and pool. Book your reservations today for our great Swansea hotel deals and rates. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites
Holiday Inn Express Hotel Swansea
Holiday Inn Swansea

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