We pulled in on a 96 degree day at 8 pm to find the AC off in our room. It took several hours to cool down to a reasonable temperature. The larger problem, however, is that we have no hot water. When I inquired at the front desk I was told it takes a while to heat up. I informed the clerk that we had taken three showers, so the water had run for 45 minutes and only got colder. The clerk gave a vague we will look into it but no real apology and seemed not concerned that we were not happy. I asked for a manager, but there is none to be found. The room is very clean and the location is convenient but the customer service is severely lacking.
- Official Description (provided by the hotel):
- Located on Cedar Lake in the heart of historic Sturbridge. Approx. 300 yards from the entrance to Old Sturbridge Village. Many rooms have a lake view. Every morning we offer a complimentary SuperStart continental breakfast for all guests. Free Wi-Fi/hi-speed internet in all rooms. We do have Whirlpool Suites and deluxe rooms to stretch out and relax in. We take great pride in our friendly and helpful staff. Sturbridge Host Conference Center is directly behind us. Restaurants next door and quick eats in walking distance. Antique, local gift shops and many other restaurants are very close as well as a repertory theater. We are pet friendly and offer early check in when possible, both with a fee, please call for details. ... more less
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- Also Known As:
- Sturbridge Super 8 Hotel Sturbridge
- Super Eight Sturbridge
- Sturbridge Super Eight