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“A Very Pleasant Suprise”

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Sturbridge Host Hotel & Conference Center
Ranked #10 of 14 Hotels in Sturbridge
Reviewed April 13, 2010

Found the hotel in AAA guide while driving from one bike ride towards another. Called spoke with Gina, front office supervisor, she had a room and place to eat. Gina gave us a fantastic rate for a suite. Our rooms over looked the lake with balcony access from both. She made sure the restaurant new we were coming to eat. She really went out of her way to ensure we had a great experience during our stay. I would not hesitate to return to the hotel. Gina is a real asset to this business.

  • Stayed: April 2010, traveled as a couple
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Thank Bike4fun111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this reviewResponded April 15, 2010

Thank you for staying with us and thank you for your positive feedback. We strive every day to provide outstanding customer service and it's rewarding when people recognize it. It's the people that really make a difference and we thank you for your kind appraisal.

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831 - 837 of 948 reviews

Reviewed April 12, 2010

This hotel needs a major overhaul. It has a nice setting overlooking a lake, but the rooms are run down. There is peeling wallpaper, water stains on the ceiling, and scuffs and knicks everywhere. The place smells musty and the carpets and linen feel damp. There is an indoor pool and the heavily chlorinated smell pervades the place. Not worth the money or the allergy-inducing stay.

Stayed: April 2010, traveled on business
Thank Namrevlis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this reviewResponded April 15, 2010

Thank you for taking the time to let us know about your recent stay at the Sturbridge Host Hotel. We are currently in the process of completing "touch up" work in some of the rooms and hallways. We apologize for the "look" of some areas. I hope you will give us a chance to improve ourselves. Though some of the areas are receiving updates of paint and repair, some areas are quite nice. Request a lake view room the next visit and I think you would have a different outlook. Thank you again for your time and comments.

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Reviewed April 11, 2010

We stayed here last night hoping for a romantic getaway. I wouldn't choose this place again. The facility is tired, with chips and scuffs everywhere in our room. It the hall there was actually a ducktaped wire running along the baseboard, and then ducktaped across the carpet to the other side, and by the look of it.. it was permanent. Not professional, and this is supposed to be a 3 star hotel. The rugs, throughout are warn and need replacement as well.

The biggest dissapointment is we arrived at 7, went out to dinner and wanted a swim in the indoor pool when we returned. The pool closed at 9PM!!! and was alarmed. It doesn't reopen until 10AM!! What kind of hours are those for a 'resort'. It was very sad, and we didn't get to use it because of that.

We will not be back.

  • Stayed: April 2010, traveled as a couple
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Thank helper1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this reviewResponded April 15, 2010

Thank you for letting us know about your recent visit to the Sturbridge Host Hotel. We are currently in the process of completing "touch up" work in some of the rooms and hallways. We apologize for the "look" of some areas. The pool however we could have opened for you. I wish you had let us know that night and we could have allowed you to swim. I'm sorry. And thank you for your feedback as it allows us to better focus on areas for improvement.

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Reviewed April 4, 2010

We turned away from the Sturbridge Heritage and Scottish Motel and were wondering where we could stay in the area. We ran into the Sturbridge Host Hotel and thought it would be a lot more expensive than it was. Although it is listed at $189 on TripAdvisor, we got a room with 2 double beds for our family of 4 for $99. Woman at front desk was friendly, the room is clean and roomy and the place has charm.

  • Stayed: April 2010, traveled with family
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Thank DaTravelerGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this reviewResponded April 15, 2010

Thank you for your wonderful appraisal of our hotel and staff. We love it when guests are pleasantly surprised with the value they receive. We hope to have you stay with us again if you are ever in the area. Thanks again Los Angeles.

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Reviewed April 2, 2010

my wife and i have been stopping and staying at your location since our honeymoon since june of 1983..........since it was a shereton with wicker baskets near the old large pool with the pool side bar,,,,,,,,,,we made a last minute decision to stay over on our way to boston for easter........i called first the hotel for specific accomadations and gina the woman was very helpful and quite pleasing to talk to,,,,,,,,,,2 redsox fans and i had a very pleasant time talking with her,,,,,,,,,,,just wanted to say thanks for having great personel working for your hotel,,,,,,,,sincerely,,,douglas koppel............

  • Stayed: April 2010, traveled as a couple
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Thank crich102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this reviewResponded April 15, 2010

Thank you for your kind appraisal of our staff. We strive to provide outstanding customer service and people are the ones that really make a difference. Thank you for noticing.

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Reviewed March 29, 2010

We just recently stayed here and my family loved it. The rooms where clean, the indoor pool was great and the service amazing.Gina Burgos made sure our stay there was wonderful. Our family injoyed it so much w booked for the Easter weekend. Thanks to everyone at Sturbridge Host Hotel.

  • Stayed: January 2010, traveled with family
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Thank aubana30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this reviewResponded April 15, 2010

Thank you for choosing to stay at the Sturbridge Host Hotel and thank you for your kind response. We strive everyday to provide top notch customer service and it's nice to hear that you noticed. Thank you again and we look forward to serving you in the near future.

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Reviewed March 29, 2010

My great friend and our 5 kids had a wonderful time at the Sturbridge Host Hotel last weekend. We stay here every year for our reunion! The staff was friendly, very helpful and accommodating to our many requests. The refrigerator & microwave in the room were great and the rooms were very clean. The pool was perfect for the kids and the proximity to the Ox Head Restaurant was just a short walk with a lovely table next to the fireplace and very good service & food. We can't wait to go again next year! Special thanks to Gina for her warm and helpful service!

  • Stayed: March 2010, traveled with family
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Thank kathmass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this reviewResponded April 15, 2010

Thank you for your kind words. We are thrilled that you and your family enjoyed your stay so much that you are anxious to come back again. We'd love to have you back! Maybe next time the kids could have fun on the beach and take the paddle boats out for a ride on the lake. Summer is fun here!

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Additional Information about Sturbridge Host Hotel & Conference Center

Address: 366 Main St, Sturbridge, MA 01566-1057
Location: United States > Massachusetts > Sturbridge
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 14 Hotels in Sturbridge
Price Range: $97 - $151 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Sturbridge Host Hotel & Conference Center 3*
Number of rooms: 233
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Also Known As:
Sturbridge Host Hotel Sturbridge
Sturbridge Host Hotel And Conference Center
Sturbridge Host Resort

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