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“Great spot for a wedding ceremony and reception, but consider getting ready elsewhere”

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Sturbridge Host Hotel & Conference Center
Ranked #9 of 14 Hotels in Sturbridge
Worcester, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great spot for a wedding ceremony and reception, but consider getting ready elsewhere”
Reviewed September 26, 2013

We recently had our wedding ceremony and reception here and it was beautiful! It borders on cedar lake and couldn't have been a more perfect spot. Our reception also came together beautifully with everyone having such a good time that no one wanted the night to end. We had a few hiccups along the way though. We lost our wedding coordinator during the planning stages but ended up with an amazing coordinator in Ashley - I cannot speak highly enough of her professionalism, great personality, and abilities to coordinate your day with the utmost detail! We rented the presidential suite for our two nights at the host and were disappointed with the state of the room as it smelled mildewy and there were cobwebs along the inside and outside of all the sliding doors. They promptly handled this and tried to get the smell out by shampooing the carpet, but it didn't help much. It's a great spot for the room as it is lakeside and has a patio and firepit outside that was great for relaxing on the rehearsal night, but the curtain rods are not high enough in the closet to hang a standard floor length dress nevermind a wedding gown. In addition to Ashley's phenomenal service, the other staff including Aaron the banquet manager, Ginger the bartender, and some of the server and hotel service staff were great to work with. They also have a fun little bar within the hotel called VIPs that we all went to after the wedding was done and a cute little breakfast place in the greenhouse. I would highly recommend this idyllic spot for a wedding ceremony and reception with a great coordinator but recommend getting a different room/getting ready elsewhere until the presidential suite is updated for big events like this.

Room Tip: The room with the french doors and dining room table looked more updated than the presidential suite...
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  • Stayed September 2013, traveled with family
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Helpful?
1 Thank Kathy8329
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this review, October 9, 2013
Thank you for taking the time to let us know how much you enjoyed the hotel and staff. It's the people that make all the difference and we're pleased that you noticed. FYI - we've taken care fo the rug situation. Thank you.
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887 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (246)
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English first
York, Pennsylvania
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 23, 2013

This place has seen better times - we had reservations for a week at this hotel & only made it to the room before leaving & going to another hotel. We made our reservations here because of the online reviews & information found on the internet (you know everything there is true - bonjour)

Staff was the best part of the facility - they must have folks leave because they were not surprised at all.

I'm not that picky but just check it out before you run into a problem.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
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Helpful?
1 Thank ews752
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this review, September 25, 2013
We are so sorry that we did not meet your expectations. Thank you for noticing our exceptional staff.
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Travelers are raving about these Sturbridge hotels

Middleton, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 12, 2013

We've stayed here before, three times prior to our 9/4/13 overnight. We chose it because it's pet friendly and convenient to the Brimfield antique show. That being said, in the three years we've chosen to stay, there's been little, if any, change to the facilities. 36 months ago we thought that it was adequate but, surely, due for an upgrade here and there. It hasn't happened. To site our most recent visit: even @ +$145 a night our room had no microwave, fridge or flat screen tv. There was a tv, an old non-flat one. Now, in fairness, facility descriptive material declares additional charges for in-room fridges and microwaves. Additionally, we should note that the room we were in needed upgrades in the bathroom and with only three entrances to the facility, many rooms are a hike to get to. We wonder if management's primary interest is profit at the expense of contemporary appointments.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank fedorczyknh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this review, September 25, 2013
We are so sorry that we did not meet your expectations. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
1 review
Reviewed September 10, 2013

This venue was economical and we were treated very well by all the staff. The banquet manager, Aaron, was very accommodating, flexible and caring, as were Billie Kenyon and Bekki O'Kelly who helped us set up meals and accommodations for 75 people with last minute change galore. They all went out of their way to make things happen according to our wishes. I couldn't ask for any more in terms of the staff. The place itself is a little run down, but charming in its own unpretentious way and very accessible to Boston for a group retreat.

  • Stayed September 2013, traveled on business
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Helpful?
Thank Lora M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this review, September 12, 2013
Thank you for taking the time to rave about our great staff! We strive everyday to offer great customer service and it's nice when someone notices - thank you. And as stated, you can't beat the location; easy on and off of 2 major highways (I90 & I84). Then once you've arrived, relax and have dinner by the lake; it's beautiful.
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Circleville, NY
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 5, 2013

We were at a dog event and had a dog with us and had asked for a room on the first floor with an outside entrance. It did take a few calls to make sure the hotel understood what a needed. They kept offering us a room that opened to the pool. Wish we had been told there was limited refrigerators and microwaves but the room was comfortable and clean. The lake is lovely and walking the dogs was great. Might want to add more garbage receptacles when you have two dog groups staying there...it was a long walk to a garbage. We would stay again. Love having a small patio with chairs.

Room Tip: Ask for a room on the lake...the pool rooms open to an indoor pool.
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  • Stayed August 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank Linda J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this review, September 10, 2013
Thank you for letting us know how much you enjoyed your stay. The lake and the grounds are indeed very pretty and quite relaxing. We hope to have another opportunity to serve you again in the near future.
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Easthampton, Massachusetts
Level 3 Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 3, 2013

My husband and I have been staying at this Hotel since our 23 year old son was born. It once was the Sheraton now it's the Host. The area with the lake is still beautiful but over the years each time we stay we get a little more sad at the state of the place. Years ago you could burn wood in the fire places, it had a gift shop, a full restaurant with excellent room service and a quant bar by the pool. Now, there are no fire places, the gift shop is gone, the restaurant is basically non existent and the pool bar is closed. We used to dance all night in the bar and then enjoy a cocktail at the pool lounge. The last time we stayed we had a room over looking the lake. The view would have been beautiful but the sliding doors were so dirty we had to keep them open to enjoy the view. The room smelled so wet and musty and the pillows were like cottage cheese. They put us next to the presidential suite which had a wedding and we were kept up to after 3am with people yelling, fighting and screaming. We still love the place, have a lot of memories there but each time we go we are very disappointed in the condition. Really needs an upgrade. They could be such a great Hotel if they put some money into the place.

Room Tip: Lake view rooms are the best!
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  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
2 Thank BKelly k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this review, September 6, 2013
Wow 23 years...thank you for your patronage! We are very sorry we no longer meet your expectations.
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Boston, Massachusetts
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 3, 2013

I needed a brief getaway and this property is the perfect destination from Boston. This hotel has excellent and friendly customer service from top to bottom along with a well kept up property. I particularly liked the private beach for guests and the small restarant and bar on the beach. The food quality and service are excellent and the prices are reasonable enough for the location. The only noticeable negative point are the rooms which although are in perfectly clean condition, are sill in need of an upgrade and facelift. This property is perfect for weddings and reunions, etc due to its beautiful views and peaceful setting. I give it an 8 out of 10.

Room Tip: Always book as far ahead as possible and use your AAA or AARP discount if applicable. You have a ch...
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  • Stayed August 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagerSturbridge_MA, Manager at Sturbridge Host Hotel & Conference Center, responded to this review, September 6, 2013
Thank you for taking the time to let us know about your recent stay with us. We're delighted to be your "get away from it all" for a little while. We look forward to your next visit!
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Additional Information about Sturbridge Host Hotel & Conference Center

Property: Sturbridge Host Hotel & Conference Center
Address: 366 Main St, Sturbridge, MA 01566-1057
Location: United States > Massachusetts > Sturbridge
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 14 Hotels in Sturbridge
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Sturbridge Host Hotel & Conference Center 3*
Number of rooms: 233
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Also Known As:
Sturbridge Host Hotel Sturbridge
Sturbridge Host Hotel And Conference Center
Sturbridge Host Resort

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