This complex works at being a conference center, running several restaurants, a site for events, especially weddings, and a hotel.
The core business should be seen at the lodging operation, but that is where they fall short of expectations. So, even if you come for a wedding, or a conference, if you stay in their rooms, the overall experience is diminished.
The food service operations are excellent, especially for banquet type arrangements, a very hard feat to pull off, but they excelled. The "garden" was good (but overpriced) for breakfasts. The Oxhead Tavern across the parking lot is also run by them, and food there was very good, but the service lackluster, and "rustic charm" seems to have won out over cleanliness to some extent.
We saw about 5 weddings in our stay, and they appeared to run smoothly with everyone having a good time with the food and bar service keeping people happy.
The lodging area is reminiscent of a 1970s facility that received a minor update with new vanities in the bathrooms, but little else. Wallpapers look old, carpets look old, heat/air units look old (with controls that are impossible to figure out). Worst are painted areas such as hallways and doors which almost invariably are chipped and scarred. In a few places attempts were made to touch up with paint that was not a good match, making things worse, and the painters were sloppy to boot. The carpets appear old, and had a slight musty, dank smell, especially in hallways. I wold rate the rooms as poor.
This facility needs to get someone with an eye to detail to thoroughly inspect the whole place, but especially the lodging areas, to note and direct the minor repairs needed, and ensure they are done in the manner expected of a first class hospitality business.
Recommended for conferences, for occasional events that do NOT require anyone to stay overnight.
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- Also Known As:
- Sturbridge Host Hotel Sturbridge
- Sturbridge Host Hotel And Conference Center
- Sturbridge Host Resort