Yesterday afternoon my family and I visited your establishment after a trip to Old Sturbridge Village. The Publick House used to be a favorite destination for us; however, our last visit was very disappointing. Perhaps if we had continued upstairs things might have been different, but we elected to eat in the tavern. There were plenty of tables available, and the hostess seated us immediately. After about 10 minutes without a server, I asked the hostess if our table had a server taking care of it. She assured me it did, but several minutes later she herself personally filled our water glasses and took a drink order while assuring us a server would be over. After another 10 minutes without a server or the drinks, we left. This kind of service may be acceptable in an establishment that doesn't rely on repeat business or word-of-mouth recommendations: anywhere else and the establishment would be history. Let me give credit where it is due: the hostess was very pleasant and at least attempted to take care of us.
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