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“Security Issue - Door left open”

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Hampton Inn Sturbridge
Ranked #4 of 14 Hotels in Sturbridge
Certificate of Excellence
A TripAdvisor Member
“Security Issue - Door left open”
Reviewed October 6, 2013

We were in town for our son's wedding and planned to use the studio room as a gathering spot for family and friends traveling from out of town. Horrible experience with Harry who we were told was the hotel's owner. Our studio room door lock quit working and finally after 1:00 am, after we were given another room, Harry showed up to open the door but was not able to fix the issue so he left our room door open with all our belongings inside. The following day (aftere 2:00 pm) we were able to get back into the studio room and by then the events that had planned to occur in the room were over.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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580 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (59)
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English first
doncaster
Level Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed September 29, 2013

After a long transatlantic flight and drive from Boston to Sturbridge the only thing I wanted was a good nights rest in a comfy bed. The Hampton inn did not disappoint The rooms and beds are to die for.
I did not use any of the facilities. Breakfast was reasonable with little choice served in a pleasant atmosphere. The free 24 hour coffee was a nice touch

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank annegoddard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
marlboro, United States
1 review
Reviewed September 25, 2013

Clean hotel, nice staff, breakfast good put a little on the processed side aka fake bacon and eggs . There were No in room on demand movies and caught some attitude when asking about it. Pool and hot tob was great. Bed and linens clean

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Amy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, United States
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 24, 2013

Needed a quick stopover on a trip up to Boston. Price was right, location was right off highway. Hotel lobby was modern and clean and rooms large. Free breakfast was more than adequate and all staff members were helpful and pleasant. Will absolutely stay again!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
3 Thank Susan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toms River, New Jersey
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 23, 2013

The "handicap" room was at the end of a very long corridor. The "handicap" bathroom was equipped with a tub, with a handle on it for access. There's no way a handicap person would be safe using that tub. The room was very nice, but there's no way my husband could have taken a bath or a shower in that tub.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Kathy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wallingford, United States
1 review
Reviewed September 19, 2013

Lobby is extremely small and breakfast area is disorganized and too small. Guest are not allowed to gather in the lobby/breakfast area in the evening on a Saturday night (~9 pm). Do no book a block of rooms here, you will not be able to visit with your guests. Hotel staff will not offer you another location or be considerate - they will ask you to leave. By the way, my guests were 60 to 80 years old - not a rowdy bunch of teenagers or drunks after a party.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Elizabeth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kara B, Front Desk Supervisor at Hampton Inn Sturbridge, responded to this review, September 20, 2013
Elizabeth,

Thank you for staying with us and sharing your experience via TripAdvisor. We are sorry we were not able to provide you with a better quality of service and assure you that this is not typical of our usual Hamptonality and welcoming staff, and we are always looking for ways to improve our customer experience. Thank you for your feedback and we hope you will come back and stay with us again so we may better demonstrate our commitment to your satisfaction.

Thank you,
Kara B.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, New York
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 18, 2013

Three times yearly I return to BRIMFIELDS ANTIQUE WORLD and stay here. Newly updated accommodations has made this a GREAT stay in the region. CLEAN , QUIET, FRIENDLY STAFF AND ACCESSIBLE TO THE AREA makes it a perfect stay.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RonVon154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kara B, Front Desk Supervisor at Hampton Inn Sturbridge, responded to this review, September 21, 2013
Thank you so much for taking the time to leave a review of our property; we’re so happy that you keep coming back! We also love to hear when guests are pleased with our renovations. It was a process but definitely worth it.

Hope to see you again for the next show,
Kara B.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Sturbridge

Property: Hampton Inn Sturbridge
Address: 328 Main St, Sturbridge, MA 01566-1006
Phone Number:
Location: United States > Massachusetts > Sturbridge
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 14 Hotels in Sturbridge
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Sturbridge 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Hampton Inn Sturbridge Hotel Sturbridge
Sturbridge Hampton Inn

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