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Red Jacket Beach Resort & Spa
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Reviews (632)
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All reviewsred jacketindoor pooljohn paynecape codkids cluba river view roombreakfast buffetoutdoor grillmagic showocean frontnext yearzero entrypool sidefamily roomdaily activitiesfamily vacationchairs and umbrellas
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Reviewed September 20, 2012

Stayed at the Beach Resort Labor day weekend. Our preference is oceanfront, very relaxing to hear the waves crashing against the shore. The Beach resort is simple, but well maintained and South Yarmouth is situated near to many places to go and things to do.

The only drawback is that when busy, parking can be a bit of an issue, although the overflow parking seems to cover the needs, if a bit of a walk.

Room Tip: The Beach Resort only has 2 floors, go for the 2nd floor so you won't have folks walking directly by your room. The oceanfront rooms are more expensive, but worth the extra to gain some privacy, even though its a bit of a walk due to the hotel's layout. If you are a pool user, get up early, chair availability can be somewhat limited.
  • Stayed: August 2012, traveled as a couple
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Thank TERACINGUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager501, General Manager at Red Jacket Beach Resort & Spa, responded to this reviewResponded September 22, 2012

We appreciate your thoughtfullness in passing along comments regarding your relaxing stay here at Red Jacket Beach. We look forward to seeing you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2012

This is our second trip to Red Jacket at Cape Cod with our toddler son.

First let me say that the property is gorgeous and the grounds, beach and both outdoor and indoor pool are well maintained and clean. The location is breathtaking and it is perfect for families (couples beware).

The staff is incredibly friendly and helpful. The food ranges from ok to decent but you'd do well to check out area restaurants of which there are plenty.

Now for the bad. I can't speak for other areas of the resort or the cottages but the past two years we've stayed in the family rooms. These are rooms with two double beds and a pocket door leading to another room where we were able to drop down a pack and play for our toddler to sleep in.

To put it mildly, the rooms need to be updated. Badly. In fact very badly. The decor is straight out of the late 70s and the room just feels grimy even though it's clean for the most part. The bathrooms are dingy and if you look closely in the corners of the room and down where the wall meets the rug, you see a lot of grime. Not dirty per se because they obviously clean but you just can't clean age. And the linens seem about as old as dirt as well. I shudder to think what a black light would reveal in that place.

And the TVs are just awful. Ours were something like a 14" tube TV. Couldn't even read the scores of a game from the bed it was so bad. Now I understand you're not there to watch TV but when you're there with your kids, you're stuck in the room from the time they go to sleep so this is actually very important.

I'd like to say that we'll be back again next year and while we probably will, we're going to explore other options until we hear that the rooms have been updated.

Room Tip: If staying in a family room, request the riverside otherwise you'll be pool side and be treated to everyone going to and from the pool and beach. Also if you have a little one, request a room on the second floor as the first floor decks don't have a fence to guard them from wandering off.
  • Stayed: August 2012, traveled with family
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1  Thank Thomas T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager501, General Manager at Red Jacket Beach Resort & Spa, responded to this reviewResponded September 19, 2012

Thanks for taking the time submitting an objective review regarding your recent experience here at Red Jacket Beach. We agree that some of the family rooms which are not located on the riverside could use some updating. During the off-season it is our intent to refurbush the small amount of rooms which have not recieved the benefit of the current update. As we discussed we are pleased that you will be returning next year and i'm confident that anticipated improvements both in room presentation and new TV's will be in place.

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Reviewed September 16, 2012

Went with my husband for a anniversary weekend. This place is just average for the money. The room is just average and as everyone else said needs some updating. Our beds were hard as rocks and the pillows were the same. The drainage needs to be fixed in the bathroom. When you take a shower the water in the tub is half way up your legs. I thought it was going to overflow. The toilet takes forever to flush. My bed blanket had a big hole in it. They should have coffee makers in the room. Not everyone likes to be up and out early to get a coffee. We had breakfast in the restaurant. The food was not great. They never told us on check in that they would bring your bags up for you so we had to bring them to the other side of the hotel and up the stairs. The ice maker was a trip from the room. On the good side the beach was nice although we could have done without the large white tent near us flapping and making noises all night from the wind. On the good side, the beach looked nice . Won't be going back. You can get much more for your money elsewhere.

  • Stayed: September 2012, traveled as a couple
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1  Thank mavis12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager501, General Manager at Red Jacket Beach Resort & Spa, responded to this reviewResponded September 17, 2012

We are concerned that your anniversary here At Red Jacket Beach did not live up to your expectations. We have been in touch and have agreed to insure that there appropriate value with your accommodations and create an experience that is free of any "disappointment".

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Reviewed September 13, 2012

We stayed here in September 2012 while attending a wedding. The grounds were perfectly lovely with a nice pool and sandy beach area. Too bad there's so much sea-weed at this beach location though. And there were plenty of chairs and umbrellas for the use of guests. The motel style room we chose (the cheapest one with no view) were quite dated though. The toilet took forever to finish its flush so if you have several people in the room using it there's quite a wait! Other than that the room was OK though a bit dark even with the lights on. Of course I forgot about the energy saving bulbs in the vanity which take a while to come on......just wait and they are bright enough. But the rest of the room needs better lighting. Overall we had a lovely time at the wedding by the sea.

Room Tip: It actually was nice having our car right outside our sliding door and patio next to the ground floor motel rooms.
  • Stayed: September 2012, traveled with family
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1  Thank stulimom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager501, General Manager at Red Jacket Beach Resort & Spa, responded to this reviewResponded September 14, 2012

We are glad you enjoyed the wedding and the facilities here at Red Jacket Beach. As you noted we offer a variety of price points and room locations based on guest preferences. Our reservation councillors are always able to discuss the advantages of location and room types to best suit the needs of our guests. Thanks again for the objective review.

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Reviewed September 10, 2012

We stayed at the Red Jacket over Labor Day weekend. If you judge the prices by the hotel room only, you would feel pretty ripped off. Our room was clean, but motel-ish. The bathroom was old and small. It is nice that the sink area is outside of the bathroom. The deck was very nice. We had a river view room, and the view was lovely. Still, the price is outrageous for the room if you really think what you can get for that amount of money.

You really have to take into consideration the location and amenities onsite. The outdoor pool was very nice. The kiddie pool was nice also, but freezing cold. There were not enough umbrellas at the pool. The beach was lovely, kept very clean, plenty of space for everyone, even when it was busy on Saturday. The beach umbrellas are plentiful and work great, unlike some places you stay they barely work or are never available. The beach staff person was very friendly.

The majority of the staff was very nice. The front desk people were very friendly. They actually seemed pretty happy to be there. The person who I think was the manager (a male) at the restaurant was friendly.

We ate at the restaurant for breakfast, both on a busy day, and on a slow day. This is one of the places where we had an issue with the staff. The servers took forever to come to the table to take our order, we had to go to the hostess to get someone to come over. I also heard another table having the same issue. Both days, the waitresses let the dirty dishes from the buffet pile up on the table. I could understand somewhat if it was very busy, but it was not busy at all on the second day, and the problems occurred with two different waitresses, so it seems as if it's a training problem. It sort of affected our enjoyment of the meal. The food at breakfast was good.

One other issue was the parking. On the busy Saturday, parking was very competitive. At one point there was a traffic jam of cars just hovering looking for spaces. We actually wanted to run out for an errand for a minute but felt we couldn't because we were afraid we wouldn't be able to park when we got back. We mentioned it to two different staff people who just sort of "shrugged" as if they didn't care too much. Also, my husband was nearly hit by a parking staff person in one of the golf carts who was going much too fast and really should have yieled to a pedestrian, no less a guest! Except for the very friendly and nice man at the entrance giving out parking passes on Saturday, the parking staff didn't impress us.

Overall, I think this is a nice spot for families since everything is right there that you need. It is too bad that it is so expensive. We will likely return.

Room Tip: We liked the view of the river.
  • Stayed: September 2012, traveled with family
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1  Thank CookingGirl73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Generalmanager501, General Manager at Red Jacket Beach Resort & Spa, responded to this reviewResponded September 12, 2012

Thanks for your objective review. We are looking forward to your next visit. As you indicate service, amenities and location are important components of the guest experience here at Red Jacket Beach. We appreciate the comments regarding your breakfast service and will pass them along as part of our daily communication sessions.

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