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Surf and Sand Beach Motel
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Reviews (104)
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58 - 63 of 104 reviews
Reviewed July 6, 2013

We have rented rooms here for several years. The only reason was the location. The customer service has always been extremely poor. They barely clean and you are lucky if your room receives service the next day! Even there staff complain that there isn't enough help to keep the place clean! The Fourth of July was extreme windy this year. We like to cook out in there grill and just spend time with our family! Not only was the front desk unattended at 8:00pm but the trash was blowing all over the place. Then it was time to go to bed! Absolutely the worse stay I have had ever. I did a medical mission in Haiti and it was more comfortable there! The beds were which is very hard old beds, two of us could not stop itching through the night! Had to leave early this place is being run into the ground! Even there "new rooms" are unacceptable because of the filth! Beware traveler. The owners/few website designer is notified with each poor review! Then they write a positive review. None of the positive reviews are accurate! We all 20 of us will not travel here again. But will go to the red jacket! We're customer service exists!

  • Stayed: July 2013
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5  Thank Tjferg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2013

Beautiful view from the panel windows and walk-out door of the ocean. grounds are well manicured and clean. Rooms are modern,clean and spacious. What a great place to stay with just steps away from the private beach. They need better pillows,but this traveler would stay again

Room Tip: Since all rooms are oceanview, select first floor for convinience to the ocean and outdoor pool
  • Stayed: April 2013, traveled as a couple
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2  Thank foodergong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 9, 2013

We had our wedding ceremony at Surf and Sand Last June and everything was perfect. The rooms were clean and the grounds were beautiful. You can't beat the location and the rooms are all reasonably priced. We really lucked out with this property and don't regret bringing our friends and family here for a reuniting weekend. Every room as an oceanview and we'll definitely be coming back in the future.

Room Tip: 1st floor renovated rooms are the cheapest and you can walk out right to the beach!
  • Stayed: June 2012, traveled with family
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1  Thank jillianbw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2012

You don't know what to expect at this place. It seems its all in who you deal with at the resort and on the phone. First off when booking I tried to get a 1 night booking on a Saturday night in late September. I was trying to book 3 rooms to join guests who had booked 4 other rooms. I was adamently told by a young woman several times there was a 2 night minimum on weekends so I did not book the rooms. The person I spoke to was not customer friendly and left a bad taste in my mouth. I figured we would go meet the rest of our party on Saturday and find a place to stay when we got there as it was not high season and did not see a problem finding a room. A week before our weekend another family member called and had NO problem booking 3 rooms for 1 night and stated the older woman on the phone was very nice. Also found out when we got there that half of our group had to book 2 nights and half got the 1 night.
The other unknown is the condition of the rooms. Ours was one of the worst. The fridge was a piece of crap had trouble keeping it closed. No microwave and the bathroom was gross. We were able to see a variety of rooms as we had a large party there and if you book here you want to ask for a newer room for sure as there are big differences.
Lastly do not book here if you are having any kind of gathering with a group unless everyone goes to bed at 9 oclock. We were playing cards at 9 pm in the common area and told we needed to be quiet. There were no lights on outside in the evening so it was obvious they do not encourage any kind of activity in the evening. Makes for a pretty boring atmosphere.
In closing I have to mention the beach. Great views but when you get down there is is covered with loads of seaweed. The other resorts and the rest of the beach was good except for our spot. No rakes available to even clean an area for yourself. I will not stay here again but would certainly check out the Blue Water next store. More lively and much better upkeep. Hopefully this place will work on their customer service which is terrible at least to the women. The men in our group seemed to be treated much better by the young girl at the desk. Go figure.

  • Stayed: September 2012, traveled with family
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9  Thank beachbum925
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 11, 2012

This place was great. We did have a older room but no worries. Everything worked fine. Nice little kitchenette for cooking. Coffee pot, small fridge. Dishes and dish towels and soap provided. Bathroom could use some updating but everything worked. Lots of hot water. Staff was excellent. No problems at all. They were very pleasant to deal with. Grounds were maintained and the pool was great too. Nice coffee and muffins in the morning. The updated rooms were nicer. I did peek in and looked at a empty one. All in all our 5 night stay was very pleasant. Would go back again in a heartbeat.

Room Tip: I think you need to ask for a updated room. Some have been done over. We did not have a flat screen but I understand the updated ones do.
  • Stayed: September 2012, traveled with family
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4  Thank chicaNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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