The hotel is located on a beach and they have a nice enclosed pool but this does not make up for the price they charge for the rooms which are in serious need for renovation. The floorplan is odd – there is a double bed in one room with a hot tub in the open, there are pocket doors that lead to a separate area with a pull out couch and kitchen/fireplace, you have to walk by the bed in one "room" to get to the bathroom, the floor was discolored and warped, the lights flicked on and off (I was told due to humidity), the hot tub didn’t work 2 out of the 4 days we were they, our room overlooked a parking lot, the beds are hard, the linens cheap, the shower flow is almost nonexistent, the wallpaper is peeling off the walls, the TVs are in odd positions, we had trouble pulling the blinds open and when we finally did one fell off and there were ants on the floor. Considering what I paid a night, I expressed my disappointment with the front desk clerk who did offer me another room but said it would be smaller - I declined because they did call maintenance to fix the hot tub (but it broke again the next day) and the other room was in the middle of the place and I read reviews about the noise level of people running in the hallways. At least my room was quiet. I told her that I’d stay put but I wanted the manager to be informed of my concerns - she said she’d tell the manager but he/she never contacted me. I asked if I could have one of the "welcome buckets" that were piled in the front hallway and she told me no – they were for incoming guests and there were not enough. Two of the mornings we were there the pool was closed for maintenance yet the pool was only open until 7:30pm. There are no lifeguards anytime so I didn’t understand why the pool wasn’t left open until 9pm in peak season or at least do maintenance in the evenings so guests could swim in the mornings. They wouldn’t let my son in the hot tub (no one under 16) another disappointment. My husband was approached by a shady character about a time share. They offered complimentary coffee but danish’s etc you had to pay for. They gave you a parking pass to place in the car window (which I did). I happened to be at my car one day when a woman was about to write down my license plate for towing - I told her the pass was right there in the window - she didn’t see it - imagine had I not been there my car might have been towed. The morning of checkout at 9am my son was all suited up to go into the pool - we were told it was closed for maintanence (again). At checkout I stood at the counter for the clerk to finish up with a guest – as I waited she never once glanced at me or said "I’ll be right with you" – when she did speak to me I again expressed my disappointment over the money I paid and I filled out a hotel review card saying that I would write this review and provide photo’s and thought I deserved some money back. The clerk said she’d call over the manager but I waited and waited no manager came out - finally I had to run because my son took off and I had to chase after him – it wasn’t until my husband went back in to turn the keys that he overhead the manager openly criticizing me in front of the entire room – guests included – saying that I had no right to my money back since they offered to move my room. My husband was very upset - he told the person at the front desk that was the totally unprofessional for a manager to speak about a guest out in the open like that. I agree. For the record, if a manager spoke to me even once I wouldn’t be writing this review. We work hard for our money. Do yourself a favor and stay somewhere cheaper and nicer and then drive to beach – its got bathrooms and it only $15 fee. I wish I had done that. If you have kids go to the Pirate Adventures. There is also a super stop and shop about a mile away. They have a great deli there. Also, Diplama Resturant and Sam Diego’s were ok to eat at.
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Hotels.com, Travelocity, Expedia, Booking.com, Cancelon, Hotwire, TripOnline SA, getaroom.com and HotelQuickly so you can book your Ocean Club On Smugglers' Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ocean Club On Smugglers` Beach Hotel South Yarmouth
- Ocean Club Smugglers Beach
- Ocean Club On Smuggler Beach
- Smugglers Beach
- Ocean Club On Smugglers' Beach Cape Cod/South Yarmouth, MA