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“Nice room, great location BUT...”

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Ocean Club On Smugglers' Beach
Ranked #3 of 21 Hotels in South Yarmouth
Certificate of Excellence
Reviewed January 7, 2012

We totally agree with Melissa J. The place is very nice with a great location and the proximity to the beach is fabulous. BUT... the advertisement was very misleading..."Smell the salt air and feel the sweet breeze from your oceanfront deck." (No deck on our unit!) "Each air conditioned suite has a whirlpool/hot tub to soak in after a day of fun." (No whirlpool tub!) "The gas fireplaces add to the romance of your stay here." (There was a fireplace but we were not allowed to use it because of a town ordinance.)" We reserved a one bedroom suite that slept 4 (2 privately...supposedly!) We invited friends to come up during the week to stay a few days with us. They were aware that they would be sleeping on the pullout in the living room and were fine with that. When we arrived we found that the 1 bedroom was really just a studio. There was a sliding door that acted as a partition between the living room where the pullout was situated and the bedroom but the bathroom was between the exit door and the bedroom. This made it necessary for the people sleeping in the living room to open the sliding door to the bedroom and walk through the bedroom to use the bathroom! We ended up leaving earlier than we had intended so that they could come up and use the place for a few days like we had promised! I would go here again because of the location and the nice pool and hot tub on the beach, but I would request an upstairs room. Ours was unit 20 which could have had a nice view from a cozy window seat in the kitchen area, but it was blocked by the garbage cart and laundry bins which were strategically placed outside of our window each morning! We also were next to the stairway which was used to bump the aforementioned laundry carts down each day at around 9:00 AM! It was also very hot in the unit with no apparent way to turn the heat down.

Room Tip: Request an upstairs room away from the staircase.
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  • Stayed: January 2012, traveled with friends
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6  Thank catmeow3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed January 1, 2012

My fiancee and I were looking for a quiet, romantic New Year's Eve getaway. The 3 things we were really looking for were ocean view, fireplace, and hopefully a hot tub in the room. We thought we found everything we wanted with the Ocean Club on Smuggler's Beach, and looked forward to our trip for several weeks. When we arrived, we were greeted by a sign on the door informing guests that the in-room gas fireplaces could not be used due to a town ordinance. We were disappointed, but understood it was out of the hotel's control. Upon speaking with the woman at check-in however (assistant manager) that ordinace had been in effect for several months. We wondered why the website continued to advertise the fireplaces, but brushed it off. When we got to our room we were pleasantly surprised at how nice it was. Big comfy bed, balcony (tiny) with a slight view of the ocean over the parking lot, nice countertops, nice TVs, hardwood floors, separate sitting area. The jetted hot tub advertised on the site was nowhere to be found however. My fiancee called the front desk to politely express our disappointment and complain with the hope that we would at least get upgraded to a room with a better ocean view. He was told (unapologetically) that the tubs were removed when the rooms were renovated several months ago and that "there was nothing they could do" for us. We were really frustrated that the website continued to advertise WORKING fireplaces and jetted tubs when we booked, even though both of these things had been long gone. If not for the false advertising, we'd definitely stay there again as the hotel is right on the beach. Upon informally speaking with one of the employees at the hotel however, apparently there are far better places in the area that DON'T mislead their customers!

Room Tip: Request a 2nd floor room. The parking lot and the 1st floor are at the same level, so cars get in th...
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  • Stayed: December 2011, traveled as a couple
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8  Thank Melissa J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 30, 2011

We have been going to Ocean Club for many years and we book the suite year to year. When we arrived New Years Eve for our anniversary the girl at the front desk informed us that the fireplace is not working because of town policies. Then when we open the door to the suite we noticed they completely changed the room and took out the jacuzzi. I had tears in my eyes. We look forward to coming to the Ocean club to relax in the jacuzzi and fireplace and now they don't have either. We will not be coming back here next year.

  • Stayed: December 2011, traveled as a couple
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3  Thank Dianem3m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 22, 2011

I would recommend smugglers cove to anyone that want a gorgeous place on the beach, clean and modern, my wife and I went for a couple days and loved it! We will be cingular back with the rest of our family next year <3

  • Stayed: December 2011
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2  Thank Neilrmp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 28, 2011

Nice clean room with a beautiful ocean view!! Room was very nice and clean, Right on the Ocean with a wonderful beach. enclosed pool and hot tub makes it a wonderful place even in the cold weather!! Very pleasant staff.

Only down size is the pillows.

Over all two thumbs up!!

  • Stayed: November 2011, traveled as a couple
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3  Thank Golfking77Rules
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2011

The Ocean Club on Smugglers Beach is ideally situated mid -Cape so you can easily access all parts of the Cape on day trips. The resort has it's own private beach and it is next to the public beach which has volleyball games you can join in on, a fishing pier if you like to fish, a snack shack if you want a burger or food while at the beach and don't feel like cooking-best of both worlds. You can sit out on the deck with a glass of wine and watch the sunset, grill out by the beach, and enjoy the many activities offered by the staff. The suites are high end with lovely furnishing and bathrooms and a gas fireplace for off-season. It is not for you if you like to cook dinner in all the time-the partial kitchen is great for breakfast and/or lunch-but if you want to cook you need to request a unit with a cooktop stove. Personally while on vacation I like dinner out most nights. We do grill or order pizza sometimes if we want to eat at Ocean Club. If you want the flexibility of beach and pool and access to a room while at the beach-this is the perfect place. Beautiful place and Great staff, too.

Room Tip: Rooms that do not face the water are a bit larger. Wheelchair access is limited to only a few rooms.
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  • Stayed: August 2011, traveled as a couple
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3  Thank symmetry62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2011

We have stayed at this resort for many years. We love it here. The staff are wonderful and are very helpful. The rooms are so beautiful after the renovation. And what a renovation! The walls were taken down to the studs. They redesigned the rooms making them much roomier. They used quality products with granite counter tops. We are so happy to see this resort looking like the lovely lady it always was.

  • Stayed: October 2011, traveled with family
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1  Thank Pamela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ocean Club On Smugglers' Beach

Address: 329 S Shore Dr, South Yarmouth, MA 02664-5863
Phone Number:
Location: United States > Massachusetts > Cape Cod > South Yarmouth
Amenities:
Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Swimming Pool
Hotel Style:
#1 On the Beach Hotel in South Yarmouth
Price Range: $93 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ocean Club On Smugglers' Beach 3*
Number of rooms: 63
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Also Known As:
Ocean Club On Smugglers` Beach Hotel South Yarmouth
Ocean Club Smugglers Beach
Ocean Club On Smuggler Beach
Smugglers Beach
Ocean Club On Smugglers' Beach Cape Cod/South Yarmouth, MA

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