We traded our time share week to go here and it was somewhat disapointing. There were 6 of us staying together in the unit. Upon arrival the property seemed to be very nice and well taken care of. We checked in and the staff was extreemly friendly and very helpful. We were given the keys to the unit and told where it was in the complex. It was very easy to find and parking was not a problem. We were given a unit on the third floor, which was not a problem. When we opened the door and walked in the unit, it had an oder of being closed up and not used for a long time. The temp was in the mid 80"s and very humid outside. We turned on the central airconditioning and the unit cooled quickly. While inspecting the unit we noticed it was not cared for very well. The master bedroom door would not shut completely because it was falling off the hindges. The stove top was very dirty and all scratched around the burners as if someone tried to clean it with sand paper. One of the burners did not work and two others were bent up. If you put a frying pan on the bent burner everything would shift to one side.The refridgerator was not clean inside. All the glasses and dishes needed to be washed before using them. The flatware and knives needed to be washed also. The counter tops were dirty and chipped in several places. The carpets looked clean until you looked behind some of the doors and saw the real color and the dust build up because nobody vaccumes behind them. The furniture in the living room appeared to be ok until you removed the pillows from the sofa. It was very clear how dirty they were .ALL the bed sheets and most of the towels had rust stains on them although they smelled clean. In my opinon, the unit was only used for those who trade and not used for people who own there. The resort had a very nice mini golf course but all the putter grips needed to be replaced. Some of them had tape holding the grips on the shafts. They had two shuffle board games. They looked well taken care of until you got the pucks and the sticks from the office. They should have been replace a long time ago. They were worn almost to where you would not be able to use them. On the surface the resort looked OK until you look a little further. It was showing it needed more than just patch work. They need to spend some money and replace or repair a lot in that place. We would have called the front desk and have someone come and clean the unit better, but if they could not do it right the first time what sense would it have made. We cleaned it ourselves and did a better job. We looked it the unit they were using for a Demo for their sales department. It looked nothing like the other units we saw or had. It had a new flat screen tv and very nice furniture. All very nice modern appliances and very clean. We were disapointed and would not recomend staying there until they DO A MAJOR CLEANING and repair things instead of patching to make it look good.
- Official Description (provided by the hotel):
- Nature's Theater of the Berkshires! Nestled in the wooded hills of the Berkshire Mountains in western Massachusetts, the outdoors-oriented resort offers year-round fun. Families especially enjoy year-round swim options at the indoor and outdoor pools, plus sharing a game or two at our 18-hole mini golf course. The Activity Center features an arcade, sports equipment and more, plus our mini movie theater shows family-friendly movies daily at no charge. Adults love our fitness center, Tiki bar and Beartree Bar. Miles of beautiful forest paths run along the nearby Appalachian Trail and tranquil Tanglewood, the summer outdoor performing home of the Boston Symphony Orchestra, which help make the region a popular New England destination. Add in our full-service health club and 18-hole mini golf course, guests have everything they need for a great family getaway at Holiday Inn Club Vacations Oak N' Spruce Resort. ... more less
- Also Known As:
- Oak n` Spruce Hotel South Lee
- Oak n Spruce Resort
- Oak Spruce Resort
- Oak And Spruce Resort