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“Good Value, Great Staff” 4 of 5 stars
Review of Holiday Inn Club Vacations Oak n' Spruce Resort

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hamilton Ontario
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Good Value, Great Staff”
4 of 5 stars Reviewed September 22, 2012

We rented a 2 bedroom unit for a week. We don't own a timeshare but can often find good deals online. This one was under $400 for the week, great price for a 2 bedroom with full kitchen. Each bedroom had it's own bathroom, the master had a jacuzzi tub and a king bed. The top floor (no elevators) was quiet and there was a view of the brook from our 3rd floor balcony.

Staff were friendly and quick to respond to inquiries and send someone out to help when needed. They also called back to make sure the issues I had were solved.

The units are older but they're clean. There are the inevitable signs of wear and tear like broken blinds and scratched laminate kitchen counters, nothing too bad really. The 3 TV's in the unit are old school and need replacing, but they work. ** word of warning. don't take the batteries out of the TV remotes or they'll need resetting ** WiFi is only available in the main building. Laundry is not in each unit, but a laundromat located near the pools.

There's lots for kids to do too, mini putt, pools, an arcade, a small theater, and more.. even a walk along the brook that runs out back.

I didn't post pictures because the ones posted here really did look exactly like the apt we had. Especially the following pics
**second bedroom (sister1221, Jul 2008)
** and those posted by Andyac, Sep 2006
Master Bedroom, Kitchen and Living Area.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank hobotraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • French first
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English first
Clinton, New York
Level Contributor
65 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed September 22, 2012

We used a free timeshare week and traded into the Oak N' Spruce because it is near to our home and while we wanted to get away, the possibility that we might have to come home quickly existed. We were delayed in getting there, but I called ahead and they okay-ed our late check-in. When we got there (after 11 pm) we got the keys to our assigned unit and checked it out. It was smelly (maybe mold?), and not clean - the rugs needed vacuuming, there was dirt on the floors - the rugs were very run down so that you could see the traffic pattern in them. I went back to the desk and requested another unit in a different building. The desk clerk complied very quickly and with a smile. The second unit was definitely cleaner and it didn't smell, but some dirt was present. It was late and we were tired so we stayed in that unit. All-in-all, it was run down and in need of serious updating but okay. The master bedroom had a jacuzzi tub on the edge of the room that had a hand held shower head that wasn't able to be mounted as a stationary shower. The toilet was enclosed in a very small closet and there was barely room to sit and wipe. The other bedroom had a queen size bed and a regular shower/bathroom. It also had a frig and a microwave as it was a lock-off unit. The kitchen in the main unit was okay, although there was alot of yucky debris under the kitchen sink. The fan in the livingroom was turned on by a pull string and it was hard to pull - the whole fan moved when pulling the string. The television in the unit was old, but it functioned. It had a dvd player but it had been screwed shut.

The resort had some nice family amenities - pool, shuffleboard, arcade, miniature golf and we enjoyed those. It was in a nice area with some attractions nearby. However, out of all the resorts we've visited with our timeshare exchange, this was the most run down.

  • Stayed September 2012, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
5 Thank kjgardeski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Niagara Falls, NY, USA
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed September 11, 2012

We traded our timeshare week for the Oak n' Spruce. We had 2 bedrooms, each with its own bath. Everything was clean and in good order. It wasn't in the coveted Presedential Suites, but that was ok with us. Isn't that across the street, and away from all of the amenities? It's a beautiful area, with lots to do. We did a lot of hiking, including along the creek on the property. It would be nice to have wifi in the units. And there should be a dvd/cd player.

It was a bit annoying at check-in, tho. We tried checking in before the 5:00 check-in time, which is pretty late. But our unit wasn't ready. So we went back a bit before 5:00. and there was a long line out the door.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank turnercindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Massachusetts
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 stars Reviewed September 10, 2012

This was the second year that I have exchanged through RCI into Oak 'n Spruce and in retrospect I should not have pushed my luck. This is an old, run-down resort except for the new units grandly referred to the Presidential Suites. If you can't get into one of these units, stay home. Silverleaf must be milking the income to use for other purposes because upgrading or unit maintainance isn't being done.

Oak and Spruce has only one thing going for it - location - in mid-Berkshire County which puts the traveler in reasonable driving distance of Tanglewood, Jacob's Pillow, the Clark and the many theaters around Stockbridge, Lenox and Pittsfield.

Last year, I was put into a townhouse. It was comfortable while at the same time old, shabby, and worn-out. After a few days with its inadequate lighting, I thought I was losing my eyesight at night. Reading was impossible. But the layout was good: the top floor consisted of a large bedroom and large, almost huge, bathroom. Of course the toilet seat required caution when being used and the vanity should have been chopped and used for firewood. The downstairs consisted of an eat-in kitchen with a table seating for six and a small living room.

This year, my luck ran out and I ended up in a small one-bedroom apartment. Ghastly would be a good adjective to describe it as would ugly, uncomfortable, dirty and disgusting. Like holes in the carpets, a small balcony woefully in need of paint, miserable lighting, no comfortable chairs and a sofa that was probably used in the Spanish Inquisition. And once again, a toilet seat that was a threat to one's health.

But the worst part of the experience was that at 8 a.m., when I had a medical emergency, there was no one at the front desk. Picture it: a resort with at least 250 people and no one to pick up the phone? It was only when security, monitoring local police and ambulance radio, overheard that an ambulance was being dispatched to the resort checked in with me.

Check-in is another nightmare. Consider that it will take approximately one hour to reach the front desk where the staff seems highly trained in ignoring a guest's wishes or request.

So my best advice is to avoid this resort at any costs. Stay away. You'll be glad you did.

  • Stayed August 2012, traveled with family
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
12 Thank FendelV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these South Lee hotels

Waltham, Massachusetts
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed September 6, 2012

Stayed here in August, 2012 in the Presidential Suites. It was a great place, I would definitely welcome coming back. Amenities were great, and everything was very nice. The clubhouse could use some updates, but where we were didn't really require going there too much. All in all a very pleasant experience!

  • Stayed August 2012, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank fsf108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vestal, New York, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 18, 2012

I have been coming here for six years as a future owner. My mom has been an owner for 20+ years. I have seen an absolute neglect in the upkeep of the stapel properties that attracted my mom to purchase 3 weeks of ownership. Way to much attention put towards the big money presidential properties. My mother is 87 ,got attacked in the shark tank they call 'SALES'. Thought after all this time she should upgrade to a presidential unit for a mere $38000. These units are nice because they are the only ones Silver Leaf?>RCI? Care about. My wife and I spent 3 days of our "Vacation" working ourselves ragged in shellgame negotiations. After 3 days of high pressure stress on my 87 year old mother the $38000 best deal in the company's history became a $17500 one day only, sign today or you lose it deal. Bottom line, this tactic and the lack of attention to what sold this whole timeshare concept in the first place makes me sure that "they don't really give a damn about you"unless you have a mattress full of money and no brain matter. Staff is very good,friendly and accommodating. Area is beutifull. Management principals are awful.

  • Stayed August 2012, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Joe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed August 11, 2012

This resort needs an update. It is a good place for families, as it offers many summer outdoor activities (shuffleboard, free mini golf, pool, volleyball, Movie Theater, etc.). If you're looking for a quiet week away, this is not the place for you.

The accommodations leave quite a bit to be desired. Although we asked to be placed in the new presidential section, which they tell you they cannot guarantee, we got a two bedroom condo below grade (i.e., basement like). Our view to the front was of a retaining wall, which made it extremely dark and dreary.

While the view from the rear patio faced a couple of lovely rose bushes and was quiet, it was quite mosquito ridden and, again, dark. I think that dark and gloomy describes our unit well. You simply don't feel "good" in here.

Our unit was clean, yet it was dated. It looked more like a hunting lodge and all of the furniture was old, heavy and too large in scale for the room, making it hard to get around. So, for four of us, it was tight and no flow.

Bottom-line: If you're going for a week with the kids, don't settle for the bottom floor, and you'll probably be okay. If, however, like us, you were looking for an upscale experience, this is not the place.

PS No gas grills...so bring your charcoal and lighter fluid.

Room Tip: Try to get into the presidential building; it is brand new. If this is not possible, try for the top...
See more room tips
  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank lfleur04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Club Vacations Oak n' Spruce Resort

Property: Holiday Inn Club Vacations Oak n' Spruce Resort
Address: 190 Meadow Street, South Lee, MA 01260 (Formerly Orange Lake Resorts Oak n' Spruce Resort)
Location: United States > Massachusetts > Berkshires > South Lee
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Specialty Lodging in South Lee
Number of rooms: 300
Official Description (provided by the hotel):
Nature's Theater of the Berkshires! Nestled in the wooded hills of the Berkshire Mountains in western Massachusetts, the outdoors-oriented resort offers year-round fun. Families especially enjoy year-round swim options at the indoor and outdoor pools, plus sharing a game or two at our 18-hole mini golf course. The Activity Center features an arcade, sports equipment and more, plus our mini movie theater shows family-friendly movies daily at no charge. Adults love our fitness center, Tiki bar and Beartree Bar. Miles of beautiful forest paths run along the nearby Appalachian Trail and tranquil Tanglewood, the summer outdoor performing home of the Boston Symphony Orchestra, which help make the region a popular New England destination. Add in our full-service health club and 18-hole mini golf course, guests have everything they need for a great family getaway at Holiday Inn Club Vacations Oak N' Spruce Resort. ... more   less 
Also Known As:
Oak n` Spruce Hotel South Lee
Oak n Spruce Resort
Oak Spruce Resort
Oak And Spruce Resort

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