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“pleasantly surprised”

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Holiday Inn Club Vacations Oak n' Spruce Resort
Charles Town, WV
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“pleasantly surprised”
Reviewed October 30, 2007

After reading many negative reviews as well as positive, I was pleasantly surprised to find the resort comfortable, staff courteous. I had requested a 3 bedroom unit but was told only 2 bedroom were available. Initially, there were 3 of us then joined mid week by 2 more family members. True, we had to double up,2 people in one king size bed, and 2 people in the queen bed and the 5th person on the couch in living room which made into a bed...but we were family!!!! On the down side, the first night we were sitting in the living room when the front door was opened and 2 women walked in about surprised as we were...after calls to the front desk. it turned out they were given 2 keys, one of them in error to our room...Security called back and assured us the situation was taken care of. Plenty to do in Berkshire County. enjoyed Edith Wharton's home, The Mount,in Lenox. The scenic railroad train running roundtrip from Lenox, thru Lee, and Stockbridge is highly recommended, however, it won't run again til Dec....it was a great week all in all.

  • Stayed October 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank margaretthompson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
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  • French first
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English first
Phoenix
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 3, 2007

We took this place as a timeshare exchange. We should have read others' comments first and stayed ANYWHERE else.

My wife injured her foot during a business trip four weeks before our arrival. We notified the place of that event, followed up a week before we arrived, and reinforced our need for minimal stairs or climbing upon our check-in. We were assured by the manager-on-duty that the unit had merely six or seven steps up to the bedroom. There were 16 narrow, switch-back steps. We kept our bags downstairs.

We received a call from a marketing type the day after check-in. We explained the neglect of our needs (above), surly check-in, dirty silverware, pealing floor coverings, missing light diffusers, horrible bedding, running toilet, and many other problems. We were told that a move would be arranged, repairs made, compensation offered, etc. Nothing happened beyond those words.

The unit next to ours had suffered a broken window next to the entry door. It was repaired with layers of duct tape. Our bedroom window was broken and patched with Scotch tape. The carpet didn't quite reach the walls. The ancient leak from the upstairs bathroom had caused significant damage to the downstairs ceiling. The recreation room was occupied by non-guests who threw their personal articles on the other pool table making it unusable.

Others who commented on this facility noted the free movies. Well, there is a little room with few seats where they show older movies on a TV. Other positive comments focused on the area. The Berkshires are wonderful but you may want to stay elsewhere. I expect clean and functional and if it's not, it's not, and this place is NOT.

IMHO

  • Stayed September 2007
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank CharlieSnAZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these South Lee hotels

Michigan
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed August 30, 2007

Started in a postage stamp room (couldn't do anything when the sofa bed was pulled out including sit at the kitchen table). Molding ripped off walls, hole in drywall, etc... Moved to a larger unit that initally looked ok until you started looking around. Everything was dirty. The floors hadn't been washed in maybe 2 years, the comforter had a large stain (near the top of course), the sofa bed was so uncomfortable my 10 year old wouldn't even sleep on it. You are required to take out your own trash even when you leave. No tidy service. Indoor pool disgustingly dirty with no towels available. Nothing for families with young kids to do in the area if the weather isn't good. We left 2 days early and were thrilled to do so. I'm sorry if you already have a trip planned for this place - I hope you have a better experince than we did.

  • Stayed August 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank odysey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 11, 2007

We stayed at this resort having exchanged a property in the Algarve, Portugal through Interval. I had faxed the reception from England prior to our arrival to ask for a low floor apartment as one of the party had bad knees, but nothing was acknowledged.

On arrival at 1700 on the Saturday afternoon, the scheduled weekly book in time, I was amazed to find only one receptionist on duty who was not only dealing with arrivals but also with the mini shop in the reception area. Altogether there were about 5 groups waiting to check-in so this process took a long time.

Once checked in we found our apartment which was on the third floor with no elevator, The apartment was very dark, but pleasantly located in a quiet area of the complex. The facilities within the apartment were good and it was clean.

The area around the resort is very pleasant and there is plenty to do.

Overall we had a very pleasant week, I was just perturbed by the lack of check-in staff.

Stayed June 2007
Helpful?
5 Thank HappyTraveller51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
91 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed August 10, 2007

We traded an RCI week and stayed at the Oak N' Spruce during the last week of June 2007, with two adults, and three kids, ages 9, 7 and 4. After reading some negative reviews, I was a bit skeptical about the property. I must say, we were pleasantly surprised!

The resort is owned by Silverleaf Resorts, Inc., and has clearly undergone consistent renvoations and constant upkeep. The exterior of the buildings are in a very appealing and rustic, cedar-clad with green shutters. Our two-bedroom unit was on the second floor of the building directly behind the pool. It was furnished in an adirondack theme. One bedroom with full bath can be a lock-off, with a mini fridge and small sink/counter/cabinet unit. We used the whole unit at once.

The master bedroom was large, with TV armoire, king bed, two nightstands and a bench. Nicely done. There is a whirlpool bath and a sink within the bedroom. I can't say that I liked this setup. If you want to take a bath, you have to lock everyone out of the bedroom for the duration. There is a curtain you can draw around the tub, but it's just not very private. Humidity from the whirlpool bath fills the room when the tub is going. Thank goodness the A/C works well. The toilet has its own TINY closet-like space, with a door.

The kitchen area was well equipped, with a full fridge, microwave, coffee maker, full-sized stove/oven, etc., with lots of storage in the rustic-finished cabinets. We had to laugh at the little sticker above the sink... "these cabinets are done in a rustic/distressed finish." I guess they got complaints about from those who didn't "get it"! :) Table and 6 chairs, plus counter with two stools for eating space. Our balcony overlooking the pool had a nice table and chairs, where we ate virtually every meal.

The pool is large, clean, and well maintained. Lots of adirondack style lounge chairs and tables. They don't allow you to "save" chairs unless you're actually in the pool area, which is nice. The pool bar serves light lunch and soft drinks, beer, wine, and mixed drinks. There are always two staff members manning the pool area, however, it is clearly posted that there are no Lifeguards on duty. The staff is there to enforce the pool rules only. Please note: there is a raised wooden deck on one side of the pool which made many victims (including me) with it's splinters. Be sure to wear shoes!

The kids loved the minature golf course, playground, shuffleboard, game room, and movies. All are available for no additional charge at the Rec center, located by the pool. They had lots of activities planned each day, as well. There is a little shop inside the main lobby with sundries, some food items, etc., but there is a great supermarket is just a couple of miles away.

Everyone we encountered from the staff during our stay was very friendly and polite. (With one exception - pool staff, "Pat". He had an attitude, and was reported to management by many of the owners.)

The resort was a great place to base day trips to go hiking, shopping, lakes, Tanglewood, Lenox, etc. We'd stay here again in a heartbeat.

  • Liked — Family Friendly
  • Disliked — No Internet Access!!
  • Stayed June 2007, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
13 Thank Cheri O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boston
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed August 3, 2007

Buyer beware. Oak and Spruce will paint a wonderful picture to get you to buy a timeshare here. I know other buyers who have encountered the same problems as my family. What is promised is never seen. The units you are shown are not what you get. All those promised free weekends are a fantasy. The people you deal with are amongst the rudest people we have ever had to deal with. The units are below standard for cleanliness. Come on popcorn in the couch and under the furniture. The furniture is old and smells. Curtain hooks missing so they hang off. Stay away and save your hard earned money for something better.

  • Liked — nothing
  • Disliked — everything
  • Stayed November 2005, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
11 Thank jellebear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paramus
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 18, 2007

We arrived not too hopeful based on some reviews we had read here, but it was very nice. There are lots and lots of units, but it really never felt too crowded. The outdoor pool was very nice, but I couldn't figure out the indoor pool deal. There were two indoor pools, one stayed open and the other was always closed. We were told that it only opened on the weekends but it was always roped off. Also - when you swim in the inside pool the staff hovers over you like crazy, I am not really sure why, it is pretty uncomfortable. Also the indoor pool has a super loud motor sound running all the time, I couldn't figure out what it was.

The area is nice, the state forests are beautiful, the one right next door to the resort is a nice drive and a nice lake beach.

My only real serious criticism is that when I inquired about recycling, they said, " We don't recycle here, just throw it out". Very disturbing for such a "natural" place.

Stayed July 2007
Helpful?
6 Thank AbagailParamus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Club Vacations Oak n' Spruce Resort

Property: Holiday Inn Club Vacations Oak n' Spruce Resort
Address: 190 Meadow Street, South Lee, MA 01260 (Formerly Orange Lake Resorts Oak n' Spruce Resort)
Location: United States > Massachusetts > Berkshires > South Lee
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Kitchenette Suites Swimming Pool
Hotel Style:
Ranked #1 of 1 Specialty Lodging in South Lee
Price Range (Based on Average Rates): $$
Number of rooms: 300
Official Description (provided by the hotel):
Nature's Theater of the Berkshires! Nestled in the wooded hills of the Berkshire Mountains in western Massachusetts, the outdoors-oriented resort offers year-round fun. Families especially enjoy year-round swim options at the indoor and outdoor pools, plus sharing a game or two at our 18-hole mini golf course. The Activity Center features an arcade, sports equipment and more, plus our mini movie theater shows family-friendly movies daily at no charge. Adults love our fitness center, Tiki bar and Beartree Bar. Miles of beautiful forest paths run along the nearby Appalachian Trail and tranquil Tanglewood, the summer outdoor performing home of the Boston Symphony Orchestra, which help make the region a popular New England destination. Add in our full-service health club and 18-hole mini golf course, guests have everything they need for a great family getaway at Holiday Inn Club Vacations Oak N' Spruce Resort. ... more   less 
Also Known As:
Oak n` Spruce Hotel South Lee
Oak n Spruce Resort
Oak Spruce Resort
Oak And Spruce Resort

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