We took this place as a timeshare exchange. We should have read others' comments first and stayed ANYWHERE else.
My wife injured her foot during a business trip four weeks before our arrival. We notified the place of that event, followed up a week before we arrived, and reinforced our need for minimal stairs or climbing upon our check-in. We were assured by the manager-on-duty that the unit had merely six or seven steps up to the bedroom. There were 16 narrow, switch-back steps. We kept our bags downstairs.
We received a call from a marketing type the day after check-in. We explained the neglect of our needs (above), surly check-in, dirty silverware, pealing floor coverings, missing light diffusers, horrible bedding, running toilet, and many other problems. We were told that a move would be arranged, repairs made, compensation offered, etc. Nothing happened beyond those words.
The unit next to ours had suffered a broken window next to the entry door. It was repaired with layers of duct tape. Our bedroom window was broken and patched with Scotch tape. The carpet didn't quite reach the walls. The ancient leak from the upstairs bathroom had caused significant damage to the downstairs ceiling. The recreation room was occupied by non-guests who threw their personal articles on the other pool table making it unusable.
Others who commented on this facility noted the free movies. Well, there is a little room with few seats where they show older movies on a TV. Other positive comments focused on the area. The Berkshires are wonderful but you may want to stay elsewhere. I expect clean and functional and if it's not, it's not, and this place is NOT.
- Official Description (provided by the hotel):
- The outdoors-oriented Holiday Inn Club Vacations® Oak n’ Spruce Resort is set in the hills of the Berkshire Mountains in western Massachusetts, offering vacation fun through the seasons. Enjoy spacious 2- and 3-bedroom villas complete with a living room and fully equipped kitchen. A washer/dryer is included in select villas, and free laundry facilities are available on property. Wi-Fi and parking are also free! Guests can enjoy the indoor and outdoor pools and a well-equipped fitness center with indoor sauna. Plus, our onsite arcade, pool tables, movie theater, 18-hole mini golf course, tennis and basketball courts provide family fun for everyone. You can find boating, rafting and snow skiing nearby plus miles of beautiful hiking trails that run along the nearby Appalachian Trail which help make the region a popular New England destination. ... more less
- Also Known As:
- Oak n` Spruce Hotel South Lee
- Oak n Spruce Resort
- Oak Spruce Resort
- Oak And Spruce Resort