After setting up a Valentine's Day reservation for 8 PM, I was very excited to continue on with my day after work and enjoy a nice Indian dinner with my significant other.
Unfortunately, the experience from the first minute we got in there (they sat us next to a window that let's a strong, cold breeze into the restaurant), which continued throughout the time. I was hoping that they would redeem themselves with the food they provided.
So we first ordered a few appetizers and then went on to the main courses. Not only was all the food cold, but they didn't serve us all the food included in the entree and what's worse is that our waiter was very rude and didn't not care at all that we complained about the low temperature of the food. Not that I know for sure, but it seemed like friends and family of the restaurant were getting hotter, better quality and a higher quantity of food. What's worse is that we were not treated as customers but if anything as an inconveniences for choosing their place to eat.
The couple sitting a table over from us left within 10 minutes because they kept questioning if their appetizers had all the ingredients advertised and over and over they would ask the chef--who would confirm but was clearly lying. It was a disappointment that anyone would come here to eat and be treated like this, much-less on their special day. Being less of the optimist than my better half, I politely pointed out that there were some issues with our food, including the chicken having no tender parts and my girlfriend and I ordering mild and medium spices respectively but the food tasted like something you would give your new born baby (no spice at all).
So once we proceeded to ask for the check (almost immediately after getting our entree), our waiter went over and got the check for us, did not thank us for dining or anything of that sort, and just left the table (assuming we would be leaving shortly after--which we were). Everyone else, who seemed like family or friends seemed like they were aware of this shortage of hospitality yet they were being treated like kings and queens in my opinion.
I've been to many Indian Restaurants and would consider my knowledge of the culture and food to be average to many others in Boston. However, this was not Indian food--it was the fast food version of what you would serve to someone who has no money and can't afford to pay for a nice meal. Not worth the $50-$70 you will pay for a disappointing evening and meal.
I highly recommend against Diva and the main reason is service, lack of integrity, and overall rudeness with their customers.
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