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“exceptional staff near martha vineyard ferry”

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Riverview Inn & Suites
Ranked #1 of 2 Hotels in Somerset
Reviewed July 12, 2014

Hotel definitely old and could use renovation. That being said, staff from front desk to breakfast server went above and beyond. Handicap room very clean and spacious. Coffee pot in room. Breakfast was a super surprise. Actual food. Waffle maker, hot sausage and eggs, bagels, cereal, oatmeal, muffins, fruit, condiments, peanut butter, jams, honey. I usually don't bother with continental breakfast. Who wants cake for breakfast. paid 140 total for 2 people. 20 minutes away from new Bedford ferry to Marthas Vineyard.
Would definitely stay again

Room Tip: handicap room 142 easily accessible for car and wheelchair
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  • Stayed: July 2014, traveled with family
    • Value
    • Cleanliness
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Thank frenchterry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meredith M, General Manager at Riverview Inn & Suites, responded to this reviewResponded July 23, 2014

Thank you for taking the time to share your feedback. We are glad you enjoyed your stay and we hope to see you back again!

M. Morris, General Manager

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49 - 55 of 113 reviews

Reviewed July 7, 2014

I stayed at this hotel with my daughter and her young family last weekend. The room was spacious but the decor was in bad need of an update. There were holes in the bedspread and drapes. The bathroom fixtures were probably the original. For the price and a short stay we felt it would be acceptable. We had a no smoking room. We discovered cigarette butts outside the sliding glass doors. The room smelled so badly of smoke that it made sleeping difficult. We complained to the front desk and they replaced the linens but it still wreaked of smoke. I think the hotel is so old that the smoke has been absorbed into the walls and furniture. My daughter and her infant had difficulty breathing. And our clothing smelled when we checked out. If you are a non-smoker, I would not recommend this location. If the hotel is upgraded, I would change my review to a more positive one. The staff was good and it has easy access to the highway.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
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Thank Catherine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2014

The bathrooms need to be replaced.
I do not smoke, I had to take a smoking room, it had a awful smell.
The front desk person was great.
$144.00 for a 1 night stay is not worth it.
$90.00 for those bathrooms, is more like it.


  • Stayed: June 2014, traveled solo
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Thank Kevin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Meredith M, General Manager at Riverview Inn & Suites, responded to this reviewResponded September 4, 2014

Kevin,
Thank you for taking the time share your feedback regarding your stay with us. The feedback our guests provide is extremely important to the hotel staff and I. We will use it to make improvements on the property.

Sincerely,

M. Morris
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2014

If you're looking for a hotel with a great pool, this may not be the one for you. Although large and indoors, it's quite old and not kept up as well as it could be. Available for guests, it's also used for local people who purchase monthly or daily pool passes. A great concept but only if it's maintained well and this one is not. The pool and surrounding areas are not cleaned often enough, the locker room is often dirty with wet towels strewn all over the floors, paper products that are not removed in a timely fashion. There is no one who oversees what happens in the pool area so the rules are violated frequently with people diving, bringing in drinks, entering the water fully clothed. I have used the pool on a membership and have not stayed at the hotel but felt that people looking to choose a good pool during their stay should be aware of the conditions they'll find. Hopefully this review will help the hotel realize that they have a great asset there that with better maintenance and overseeing could be easily improved.

  • Stayed: April 2014, traveled with friends
    • Location
    • Cleanliness
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1  Thank FlyHorizon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2014

The hotel is conveniently located right off I-195. It is right on the river which makes for a nice view. The rooms are clean and comfortable. A full buffet breakfast was included in the room rate. It was good. The indoor pool was very nice too. There is a nice lawn to walk on with chairs to sit outside and look at the river. Not much in the way of eateries around. The hotel does need some upgrading. Carpets are a bit warm, etc. But the staff are nice and friendly and overall it is a nice place.

Room Tip: Request a riverside room in the first building. All rooms enter from the inside.
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  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Thank ChristopherD507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-QISomerset, General Manager at Riverview Inn & Suites, responded to this reviewResponded June 4, 2014

On behalf of the hotel staff and I, thank you for taking the time to review our property. We sincerely appreciate the compliments in regards to our performance. We were thrilled to here that our convenient location, water view rooms and complimentary breakfast buffet made your stay even more enjoyable. We have begun recarpeting our guest rooms and our guests are noticing the difference.

We hope you have the chance to return in the near future.

Thank you again.

M. Morris
General Manager

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Reviewed May 4, 2014

I walked into the hotel to see dirty furniture and carpet.MY first thought was " I hope my room doesn't look like this"needless to say my room looked worst than that!Dirty carpet,dirty filthy tub,mildew ceiling ,web dirt in ceiling corners,piles of dust on sink ,yellow stains on linen and the smell of the room was horrible!We had to buy cleaning supplies to clean the area.I asked for more towels and was told they only had one left!I can't understand how a hotel charges 5 star prices while the sleeping environment is a 1 star! Bug on bed and towel.Also staff appearance need improvements.

Stayed: May 2014, traveled with family
1  Thank linda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-QISomerset, General Manager at Riverview Inn & Suites, responded to this reviewResponded May 6, 2014

Thank you for taking the time to share your feedback regarding your recent stay with us. On behalf of the entire staff and I, our sincere apologies for your experience. The last thing we want is for a guest to be unsatisfied with their stay. I would like to offer you a refund for your stay. Please contact me directly at the hotel so that I can take care of it for you.

Sincerely,
M. Morris
General Manager
Tel. (508)678-4545 ext. 501

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Reviewed April 26, 2014

Chose hotel for the 2 queen beds. Front desk very unfriendly on arrival. Handed us room keys and pointed to room. That's it! Room in need of maintenance. Peeling paint and wallpaper. Heard movements of everyone from walking above to what sounded like furniture or linen carts being rearranged all night

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Rockhall5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM-QISomerset, General Manager at Riverview Inn & Suites, responded to this reviewResponded April 27, 2014

On behalf of the staff and I, please accept my apologies in regards to your experience at the hotel. I have shared your feedback with the front desk team members in addition to our maintenance manager to prevent these types of situations from recurring.
Please feel free to contact me directly at the hotel if you wish to discuss your experience further.

M. Morris, General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Riverview Inn & Suites

Address: 1878 Wilbur Ave, Somerset, MA 02725-1013 (Formerly Quality Inn)
Phone Number:
Location: United States > Massachusetts > Somerset
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Somerset
Price Range: $96 - $145 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Riverview Inn & Suites 2*
Number of rooms: 104
Official Description (provided by the hotel):
Featuring free WiFi, a complimentary hot breakfast buffet and on-site restaurant, Riverview Inn & Suites, has 104 guest rooms. Over half of our rooms feature a water view with patio or balcony. All of our rooms have a 32” flat screen TV in addition to a microwave and mini-fridge. Our onsite restaurant, Jillian’s Sports Pub & Grill is open until 1am and delivers to the hotel until 12am daily. Guests can enjoy various activities both on-site and in the surrounding area. Take advantage of our indoor heated pool, fitness room and waterside courtyard complete with basketball court, horseshoes & volleyball or just sit and relax in the sun. Nearby activities include golfing, fishing and go-carting. Conveniently located just 13 miles from downtown Providence, 14 miles from Bristol, 23 miles from Newport and 52 from Boston and 61 miles from Mystic, CT. The closest airport, T.F. Green is located just 22 miles from the hotel. We are centrally located in the middle of it all! ... more   less 
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Also Known As:
Quality Hotel Somerset
Quality Inn Somerset
Somerset Quality Inn

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