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“Single worst restaurant experience of my life”

Tomatoes Italian Bar & Grille
Ranked #28 of 66 Restaurants in Sandwich
Cuisines: Italian
Dining options: Dinner, Reservations
Restaurant details
Dining options: Dinner, Reservations
Reviewed February 20, 2011

I am 50 years old, and I dine out two or three times a week in every sort of restaurant. Without parallel, this evening's experience -- the service and the food itself -- was the most disappointing of my life. Our party of eight was seated at 6:30 p.m., and our drinks did not arrive until 7:15. The appetizers? 8. Dinner itself? 8:30. And the server did not explain nor offer an apology of any sort. Two of the entrees were hot, six were cold or undercooked. We've eaten at Tomatoes a dozen times over the past year, and have had some terrific experiences, and some mediocre. But tonight's experience takes the cake for an absolute display of contempt and callousness towards guests. Upon leaving, I told the hostess of our dissatisfaction. "Without apology, she said, "it was unusually busy for a Sunday night." Interesting, since half the tables were empty. Maybe that's because so many other people have had the same experience recently.

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14  Thank MikeOfBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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164 - 168 of 175 reviews

Reviewed October 28, 2010

Menu has many choices and food is served hot and quality is high. Calling ahead for reservation is a good idea. Bar area is fun, good service and high quality. Many local patrons, which is a good sign.

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Thank JCape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2010

this place isn't 5 star atmosphere, but it's not on the low end, either. our food was absolutely delish. the waitress seemed a little coked up and mechanical, but was timely (and it was a busy saturday night). the bread basket was warm & inviting- rosemary & olive- yum! i ordered the seared salmon dinner, which was OUTSTANDING, and my boyfriend ordered prime rib, which he raved about (i never liked onion rings but they are a MUST TRY here!) both our dinners were done exactly as ordered. i had the caprese salad, as i always do when it's offered, and i expressly asked about the tomatoes (i hate when they use unripe tomatoes). she assured me they were perfect. they were not, but they weren't the worst. the desert options looked great, but we were just SO FULL.

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Thank belleyflop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2010

this place isn't 5 star atmosphere, but it's not on the low end, either. our food was absolutely delish. the waitress seemed a little coked up and mechanical, but was timely (and it was a busy saturday night). i ordered the seared salmon dinner, which was OUTSTANDING, and my boyfriend ordered prime rib, which he raved about (i never liked onion rings but they are a MUST TRY here!) both our dinners were done exactly as ordered. i had the caprese salad, as i always do when it's offered, and i expressly asked about the tomatoes (i hate when they use unripe tomatoes). she assured me they were perfect. they were not, but they weren't the worst. the desert options looked great, but we were just SO FULL.

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1  Thank belleyflop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2010

The food is great, the staff is attentive and it is very reasonable-
We loved it!!

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1  Thank TACapeCod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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