We have stayed here twice. Our first visit in November we stayed in Ariel. We enjoyed the inn's location (close to my parents), and had taken a liking to Mike, the manager as he had been very helpful to us in locating a restaurant that could provide dinner delivery for my ailing parents.
At the end of December, we needed to return to Rockport and called Mike to see if we could get a room at the lat minute.
Mike offered us a choice of two rooms. We asked him to recommend one of the two and he recommended Sea Witch. The price he quoted us was about $40 a day more than if we booked online, but we did not want to quibble, and booked our room with him on the phone.
When we arrived we were initially disappointed to discover that Sea Witch was nowhere near as well maintained as Ariel. The paint was peeling in the bath and the linens were... well, just not standard hotel linens. Instead of crisp white sheets, they were well worn green cotton sheets with some pilling. My wife found the comforter and blanket so "well worn" that we ended up purchasing a new one at Shaw's.
But what really upset us was the construction going on next door. They were drilling into the granite cliffs and blasting no more than a hundred feet from the room and at the same level as the room.
Mike had not warned of this in any way when we booked. We felt betrayed. We could not imagine how he could have booked us into that room - at full rates - without even a warning to us that we might be disturbed by the construction that started at 8 in the morning and went on all day every one of the days that we stayed there.
We were so upset by this that we did not even want to discuss it with him. We wanted to cool off before even thinking about having a talk.
But things got worse. While my wife was having breakfast, Mike came to the table and started a discussion. Now this is a nice enough gesture, and part of why we had taken a liking to him in the first place. However while he was talking to her, he reached up under his shirt and scratched his belly. My wife was quite upset at this.
We were very disappointed that what had started out as a good relationship in November turned sour so quickly in December.
Some might say that we should have voiced our dissatisfaction to management while we were there. We feel that it is not our responsibility to ensure that we get service and value that delights us.
It is the hotel's job to ensure that are delighted with the service and value. If we are dissatisfied and take the time to discuss that with management, we are doing them a favour.
The reason why we did not do the Yankee Clipper Inn management the favour of discussing our dissatisfaction is because as I said before, we felt betrayed by having been charged full rates for a room that we considered sub-standard in every way.
1) We made a visit in November, enjoyed the location, room (Ariel) and the management.
2) We returned in December to a more expensive room than Ariel, found it in worse repair, and with a tremendous nuisance factor of construction taking place next door. (see photos below taken Jan 30th as construction continues).
3) We felt betrayed by the fact that no warning was given to us when we booked that the construction noise would be a nuisance.
4) We feel that some of the manager's behaviour was unprofessional
5) We do not feel like it is our responsibility to give anyone a second chance. Second chances are earned, not owed.
- Official Description (provided by the hotel):
- The Yankee Clipper Inn is a 1929 art deco mansion that sits on a rocky bluff overlooking the Atlantic Ocean in Rockport, MA. The inn is conveniently located 35 miles north of Boston. There are 15 guest rooms, 8 in the main inn and 7 rooms in our historic Bulfinch House across the street from the main inn as well as a ocean front function room. Most of the guest rooms provide spectacular ocean views. Famous celebrities such as JFK, John Lennon, Paul Newman, Bette Davis, and countless others have been guests at the Inn. The Yankee Clipper Inn has won countless awards over the years. Arrington's Bed and Breakfast Journal has voted the Yankee Clipper Inn as "The best inn on the eastern seaboard," "One of the best inns in the country," and "Most panoramic ocean views." Boston Magazine named the Yankee Clipper Inn "Best Nearby Escape." The inn has been featured in Country Living Magazine and on The Country Inns television program. The Yankee Clipper Inn continues to be an award-winning establishment. In 2012, the Inn won the Editor's choice award for Best Bed and Breakfast in North Shore Magazine August 2012 Best of Issue. Spacious, manicured grounds and flowered gardens surround this great Rockport inn. Guests can sit and relax on our oceanfront patio or spend a quiet moment in the oceanfront gazebo, overlooking the Atlantic Ocean and the town of Rockport. A salt water pool is located on the property for guests to enjoy. ... more less
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- Also Known As:
- Yankee Clipper Hotel Rockport