I've stayed at this place before, and I do have to say that the room was lovely and the breakfast was delicious. That having been acknowledged, the manager I dealt with recently has a serious attitude problem. Unless Seven South Street cleans up its act in this respect, I certainly won't stay here again, and I will pass along that advice to friends of mine who have also stayed with them.
First of all, they are VERY SLOW in returning phone calls. This is truly problematic, considering that they don't have an online reservation system. I've had to wait hours -- sometimes 24-36 hours -- to get a callback when simply trying to make a reservation, even in the off-season when business is slow. That has ultimately led me to stay elsewhere.
As well, I recently made a reservation that didn't turn out very well. While on the phone, I mentioned that I would be arriving into Rockport in the morning. Jim, the gentleman "managing" the place for the owners, told me that the earliest I could get into the room might be 1 PM (normal check-in is at 3 PM). I asked if I would be able to check into the room earlier than 1 PM IF it hadn't been occupied the night before, rather than wandering around Rockport until 1 PM or later. I suggested that I could call upon arrival into Rockport in order to find out the status of the room. To my astonishment, he gave me a resounding "NO", indicating that any earlier than 1:00 would be "a whole new day". When I asked what he meant by “a whole new day”, he told me that given requests of this nature, he “might as well let people do whatever they want, and then people would request all kinds of things”. Thus, entering the room earlier than 1 PM would require being charged for an additional day. He added that he wouldn't guarantee that I could get into the room at 1:00, even if it had been unoccupied the night before.
Now, I have to say that I've traveled quite a bit, AND I was a Hotel Manager for 8 years. I've rarely experienced anything like Jim's attitude, and I would never have imposed that kind of rigid, unreasonable dictate onto a guest. At the hotel I managed (and at any hotel where I've stayed), if a guest arrived into town early and their room was available, then they were welcomed into the room immediately. As a manager of a business premised on "hospitality", why would I allow an early-arriving guest to wander around town, hauling their luggage, when the room for which they were going to pay was empty and clean? That's counterintuitive to logic and the provision of warm welcome. Jim’s attitude also implies that by coincidentally arriving into town early, a guest is somehow trying to subvert the check-in time and "put one over" on the B&B. How ridiculous! I can only say "Shame on you Jim." I hope that Debbie and Nick, who I believe are still the owners, have more common sense than this -- and that they employ people who are better trained, and who innately understand how to work more sensibly with other human beings.
- Official Description (provided by the hotel):
- The Seven South Street Inn is more than just a Massachusetts Bed and Breakfast. We are one of Massachusetts' best Bed and Breakfasts. When you're with us, you will get the best of both worlds: You'll feel as comfortable as you do at home, while at the same time our attention, first-rate cooking and cozy accommodations will make you feel like you've woken up into the best kind of dream imaginable.When you stay with us, you will be enveloped by our warm, friendly atmosphere. Our grounds are quiet private – there is always a little nook in which to curl up with someone you love, or to spend some quality "you time" with a good book. For relief from the heat of summer, we offer a swimming pool, and if you want to venture away from our grounds during your stay in Massachusetts, we would be happy to make a reservation for you for one of the many car and boat tours available in the area as well as other activities. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Booking.com, Travelocity, Priceline and Agoda so you can book your Seven South Street Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Seven South Street Hotel Rockport
- 7 South Street Inn