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“Not up to standard”

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Four Points by Sheraton Boston Logan Airport
Ranked #3 of 5 Hotels in Revere
Reykjavik, Iceland
Level 4 Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Not up to standard”
Reviewed April 25, 2014

I checked into this hotel with my family for there was simply nothing else available in Boston for the days we were there. The Boston Marathon was this weekend and everything else was fully booked. I had many problems with this hotel that I had unfortunately pre-paid for.
First of all we didn't get to sleep in peace. The first night we were there there was someone yelling and knocking down a door in the hallway in the middle of the night and must have woken everybody in the hotel up. The later day (our checkout day) the maids decided to knock on our doors around 8.30 in the morning and wake us up even though it was our day to leave. Totally unprofessional.
The hotel room was not very nice. I found other peoples trash on the floor, we only got 3 towels for the 4 of us, the ceiling in the shower looked like it was about to cave in, the bathroom doors were all banged up etc.
There is a breakfast buffet in the morning and it was really quite terrible food and a sad selection. It didn't help the appetite to watch the woman working there use a fork from the guest cutlery (to open some packaging) and then putting it back in the same place where she got it from without washing it first.
The only positive side of this hotel is the shuttle service which is efficient and friendly. It is named an airport hotel but is really nowhere near the airport... so don't be fooled!

  • Stayed April 2014, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bryn20142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Four Points by Sheraton Boston Logan Airport, responded to this review, May 2, 2014
Dear Bryn20142014,
We are so sorry that we didn't meet or exceed your expectations during your recent stay at Four Points. We take our guest comments very seriously and will share your feedback about the noise, maid service and bathroom with our team as we continue to evaluate ways to improve our guest experience. We are glad to hear that you enjoyed our shuttle service. Should you wish to discuss your stay further, please feel free to contact me at Robert.Sighinolfi@fourpointsbostonlogan.com. Take care.
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505 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (82)
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Nottingham
Level 5 Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed April 15, 2014

Very nice place to stay before early AM flights from Logan/Boston. Very friendly desk staff and airport shuttle drivers. Clean and quiet. Free parking for up to 2 weeks with overnight stay. Would recommend staying here before a trip from Logan

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nottingkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Four Points by Sheraton Boston Logan Airport, responded to this review, April 25, 2014
Dear Nottingkin,
Thank you for taking the time to comment about your recent stay at Four Points. We're delighted that you enjoyed our airport parking package and shuttle service. We hope you'll come back to see us on your next trip through Logan Airport. Safe travels!
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Calais, Maine
Level 5 Contributor
55 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed April 14, 2014

We stayed here on their Stay, Park and Fly program, we would recommend this hotel for its excellent staff, clean and large rooms. We were impressed with the drivers who were helpful not just a get on and off service. The general manager has an open door and gives one confidence that he is interested in his guests. The hotel is handy to a mall and chain restaurant, so a short walk can be enjoyable.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trustingtraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Four Points by Sheraton Boston Logan Airport, responded to this review, May 5, 2014
Dear Trustingtraveler,
We really appreciate your comments, thanks for sharing! We're delighted that you enjoyed our parking package, service and location. We hope you'll come back to see us should your travels bring you back to the area. Take care!
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Africa
Level 6 Contributor
241 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
Reviewed March 30, 2014

I have stayed in this Hotel on two occasions for couple of days each. T The best part of the Hotel is the attitude of the staff who are welcoming and willing to assist and even go out of the way at times. The hotel offers a great shuttle service to the wonderland metro station and to the Logan airport. Drivers are great with a lot of enthusiasm. Many times i called the shuttle from wonder land and the vehicle arrived within 20 minutes. Rooms are large with all necessary amenities and are kept clean by efficient staff. Internet connection is good and there is a facilityt o take printout with out a charge.

The entrance of the hotel was under renovation during my last stay, that affected its restaurant facility. I can imagine, the Hotel should look far better now after completion of renovation. I would like to see. Next to Hotel is a big shopping area and a good number of multi-cuisine restaurants. his Hotel is perfect for both short term stay and for an extended leisure stay.

Room Tip: Chose a higher floor for a great view of vegetation.
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  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hari Krishnaa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Four Points by Sheraton Boston Logan Airport, responded to this review, April 2, 2014
Dear HARI_2067,
Thank you so much for taking the time to comment about your recent stay at Four Points. We are delighted to hear that you have enjoyed your experiences with us on more than one occasion. We take great pride in our team and are glad that you enjoyed our service. We hope you'll come back to see us soon as well as our updated lobby. Safe travels.
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Srq
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 25, 2014 via mobile

I have stayed here several times. The front desk is great. Rooms are nice and the shuttle drivers are efficient and accommodating.

For a busy hotel these guys are great!

There is obviously good Managment here because everyone appears to work well together.

Stayed March 2014, traveled on business
Helpful?
2 Thank Sirfinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Four Points by Sheraton Boston Logan Airport, responded to this review, April 2, 2014
Dear Sirfinn,
We really appreciate your comments, thanks for sharing! We are delighted that you've continued to enjoy your experiences at Four Points. We look forward to welcoming you back soon. Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Winooski, Vermont
Level 5 Contributor
52 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 24, 2014 via mobile

We stayed here only for a night but we travel to Boston often and hate spending a lot on a room that we are hardly in! This was a great alternative! Some shops and restaurants within walking distance and the desk advised us that they would pick up at the t station 15-20 mind to the airport (depending on traffic) and arrived in a very timely manner. The hotel was clean and the staff was friendly... Also the Japanese steakhouse did was ordered to go but was very good. . we will definitely stay here again!

Stayed March 2014, traveled as a couple
Helpful?
2 Thank FLTIFF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Four Points by Sheraton Boston Logan Airport, responded to this review, March 26, 2014
Dear FLTIFF,
Thank you so much for taking the time to comment about your recent stay at Four Points. We are delighted that you enjoyed our location just outside of downtown, service and dining at Bisuteki. We look forward to welcoming you back soon. Take care!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlestown, Rhode Island
Level 6 Contributor
113 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed March 2, 2014

Of all the stay, park and fly this one is the best price for a long stay, we were away for 18 days.
Nice room, WiFi and free bottled water and morning newspaper.
The ride to the airport is quick. And our car was fine for the 18 days. No problems.
Would definitely stay here again.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
5 Thank Craig M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melissa C, Starwood Hotels at Four Points by Sheraton Boston Logan Airport, responded to this review, March 6, 2014
Dear Craig M,
Thank you for taking the time to comment about your recent stay at Four Points. We're so glad to hear that you enjoyed our extended airport parking package. We look forward to welcoming you back for your next trip. Safe travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Boston Logan Airport

Property: Four Points by Sheraton Boston Logan Airport
Address: 407 Squire Rd, Revere, MA 02151-4320
Phone Number:
Location: United States > Massachusetts > Revere
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #3 of 5 Hotels in Revere
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Four Points by Sheraton Boston Logan Airport 3*
Number of rooms: 180
Official Description (provided by the hotel):
The Four Points by Sheraton Boston Logan Airport is located near the Logan International Airport, and Boston's many tourist sites, convention centers, universities, hospitals and sports arenas. ... more   less 
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Also Known As:
Four Points Boston Logan International Airport Hotel Revere
4 Points Boston Logan International Airport
Four Points Hotel Revere
Four Points Revere
Revere Four Points

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