My six year old son and I stayed there for a night over the Thanksgiving weekend.
First, the bad-
i) I booked through Expedia and after booking was told they had overbooked and could not honor our room request. After calling Expedia they sorted it out and gave us an upgrade, which was good, but the process was a little stressful and aggravating. Don't know if it was the fault of Expedia or the hotel.
ii) we went to check-in around 1pm and was told it was too early, come back later. We had plans with friends at a neighboring town, around 15 miles away and so didn't come back until around 11pm. The front door was locked and no one was at the desk. There was a sign with a number to call for late arrivals. I called and it rang about 15 times before I gave up and went back to our friends' who were happily able to have us crash on their floor.
iii) Upon returning the next day they sorted out the situation, but first I had to endure the receptionist taking 10 minutes just to find our name, and then tell us the room was not ready even though it was 6pm. She got the manager when I explained the situation but that took around 15 minutes. The manager tried to explain their policy of late arrivals and how the Expedia website explains this, etc etc. and it felt like I was being blamed for them not doing their job. They seemed very disorganized, chaotic and confused, and not eager to please.
It was an extremely aggravating experience.
iv) Though it has been refurbished, it still is a motel on the outside, with that motel parking lot look and feel and kinda seedy.
The good news-
i) The location is fantastic, right by a beautiful bay on the edge of town. If you can get a room with a view of the bay it is well worth it.
ii) They have a very nice fire pit where it is a pleasure to sit at and watch the water and the sunset, night sky, just about anything.
iii) The rooms were re-done in a very nice Miami Beach kind of contemporary pastel vibe.
iv) They upgraded us to a two room suite which was very nice.
Soo- if you make sure not to arrive late and don't need anything special from the staff and understand it still is really at heart a motel, you should have a nice stay.
- Official Description (provided by the hotel):
- This contemporary hotel facing Provincetown Harbor is half a mile from the Cape Cod National Seashore and 1.5 miles from the Pilgrim Monument. Brightly decorated rooms and suites (some with water views) feature flat-screen TVs and free WiFi. Some connecting and pet-friendly rooms are also available. ... more less
- Reservation Options:
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- Also Known As:
- Cape Hotel Provincetown
- The Cape Hotel