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“try someplace else you surrely can do better”

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Harbor Hotel Provincetown
Ranked #7 of 15 Hotels in Provincetown
Certificate of Excellence
Reviewed August 21, 2013

overpriced, terrible customer service, consistent 1 hour delays at checkin with attitude and no apologies...

inferior towels sheets and pillows..

only redeeming factor was free breakfast...

overall not worth it at any price

will never return or recommend that anyone ever consider staying here

  • Stayed: August 2013, traveled with friends
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Thank rick s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this reviewResponded August 28, 2013

Although we’re glad you enjoyed our complimentary continental breakfast, we’re very disappointed to learn that your stay fell short of expectations. Our staff is usually praised for delivering a high level of service and your stay was clearly out of character for us. Please reconsider and allow us to provide you with a stay that is above the rest. Thank you for sharing your perspective with us.


Sincerely,

Michael Dougherty

Acting General Manager
Harbor Hotel Provincetown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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861 - 867 of 1,119 reviews

Reviewed August 19, 2013

Stayed here one night. The hotel is an older one but has been redone very nicely. Great location right across the street from the water. At low tide you walk out on the sandbars. Great for kids. They also have a nice pool. The room was clean and comfortable. I would stay here again. They also serve a free breakfast of bagels, toast, cereal, coffee, juice. The fruit salad was either old or previously frozen and was not good but thats the only negative thing we found.

  • Stayed: August 2013, traveled with family
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Thank pals165
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this reviewResponded August 28, 2013

Walking the beach is always a relaxing way to spend time with your family. We’re thrilled that you enjoyed your stay as much as we enjoyed having your group as guests at the Harbor Hotel Provincetown! We hope to see you again on your next trip to P-town. Thank you for your review.


Sincerely,

Michael Dougherty

Acting General Manager
Harbor Hotel Provincetown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2013

Just checked in and was stuck way in the back in 403. Not comparable to the room my daughter stayed in last week. Icky carpet and sketchy hall. Dingy old style hotel that had the sense to hire a decorator- modern IKEA style furnishings. Called to see if we could move to the front w a view of water and fire pits and told I'd have to pay $100+ up charge per night. Actually paying a little more than my daughter paid for the front rooms last week. They didn't say they were full when I asked, they said we'd have to pay more. As there is space, the proper customer service standard would have been to keep us happy and therefore return. This place is icky. I won't return.

  • Stayed: August 2013
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Thank Catherinemcculla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this reviewResponded August 20, 2013

We’re disappointed that your recent stay with us was not a positive one. We would like to point out that our rates vary by day and by room type. We regret that you were not made aware of this and that your accommodations did not meet your expectations. Your feedback is very important to us and we hope that you will consider returning so that we can provide you a much improved stay.


Sincerely,

Michael Dougherty

Acting General Manager

Harbor Hotel Provincetown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 15, 2013

Booked 3 separate bookings because kept changing the dates for our trip so we ended up with 3 different reservations which they could not combine. Fine we will work with that. Then went to check in a 2 pm when check in time was 3pm. I have never not been able to check in early anywhere. But we we arrived they told us we needed to wait for an hour. Okay 3pm is 3pm. So came back at 3pm and they told us our room still not ready. We waited another hour to check in. When we checked in our floor was filthy. So dirty that when you put the show towel down on the floor in bathroom it turned gray from the dirt. Then tried to get new towels the next day and they were out and never bought us new towels. We are paying over $300.00 a night. It is crazy worst experience of my life.

Room Tip: There aren't any so my advice skip this Hotel.
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  • Stayed: August 2013, traveled with family
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Thank breta2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this reviewResponded August 20, 2013

It’s unfortunate to hear that your visit was not everything it should have been. Usually we’re able to accommodate our guests in a reasonable amount of time and we apologize that we were unable to do so with you and that your room did not meet your standards after you arrived. Our guests’ comments really matter to us, so we will be sure to share yours with our housekeeping staff. We hope that we will one day have the opportunity to provide you the stay that you deserve.


Sincerely,

Michael Dougherty

Acting General Manager
Harbor Hotel Provincetown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2013

We love this hotel! For us , it's perfect. Clean , modern , cheerful - roomy enough - a great place for families traveling together. We are a family of 4 staying in a suite - plenty of room for everyone - fridge .. Bathrooms are small but so what?! Every staff person has greeted us with a smile- and no request is too much. Proximity to p town is perfect- room to breathe - lovely pool ..super convenient bus to town every 30 minutes.
The equation 1+1 = 3 comes to mind. It's not perfect, but you add it all together and it is - perfect. For families - people traveling with pets - in our opinion , you could not have a nicer opportunity close to Provincetown center and the beaches. We plan to come back !!

Room Tip: The suites pool side are wonderful --IMO
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  • Stayed: August 2013, traveled with family
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Thank Miriam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this reviewResponded August 20, 2013

Spending time in the pool and in town must have been a lot of fun! Thank you for sharing your experience at the Harbor Hotel Provincetown with us. It’s great that we were able to keep your whole family comfortable and happy! We’re looking forward to seeing you on your next trip!


Sincerely,

Michael Dougherty

Acting General Manager
Harbor Hotel Provincetown

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2013 via mobile

I like the beach in front. We walked it few times a day. We liked the breakfast. I don't know why people are complaining of. They need to go to a separate breakfast place if you want more egg Benedict. The staff at 4pm was nice.

  • Stayed: July 2013
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Thank gilgbuch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this reviewResponded August 20, 2013

Your kind words are greatly appreciated by us at the Harbor Hotel Provincetown. Walking down the beach must have been so beautiful and relaxing! We’re pleased to hear that you enjoyed our deluxe continental breakfast! It would be great to have you as a guest again!


Sincerely,

Michael Dougherty

Acting General Manager

Harbor Hotel Provincetown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2013

clean, friendly service. Great Time in the swimming pool with big smile service. love the lobby decoration. good food and variety of entertainment. Hanging out in swimming pool a +, thanks for everything

  • Stayed: May 2013, traveled as a couple
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Thank freddy m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarborHotel, General Manager at Harbor Hotel Provincetown, responded to this reviewResponded August 13, 2013

Our pool area is often a favorite among our guests and we’re glad it was a highlight of your stay! Thank you for letting us know how your visit went - we’re glad to hear that the Harbor Hotel Provincetown really exceeded your expectations! We would love to have you as a guest again soon.


Sincerely,

Michael Dougherty

Acting General Manager

Harbor Hotel Provincetown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Harbor Hotel Provincetown

Address: 698 Commercial St, Route 6A & Snail Road, Provincetown, MA 02657-1761 (Formerly The Cape Inn)
Phone Number:
Location: United States > Massachusetts > Cape Cod > Provincetown
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Provincetown
#5 On the Beach Hotel in Provincetown
Price Range: $125 - $522 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Harbor Hotel Provincetown 3*
Number of rooms: 129
Official Description (provided by the hotel):
This contemporary hotel facing Provincetown Harbor is half a mile from the Cape Cod National Seashore and 1.5 miles from the Pilgrim Monument. Brightly decorated rooms and suites (some with water views) feature flat-screen TVs and free WiFi. Some connecting and pet-friendly rooms are also available. ... more   less 
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Also Known As:
Cape Hotel Provincetown
The Cape Hotel

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