We consider ourselves "discerning travellers" and had high expectations of this hotel from reading their website and looking at the reviews on here. All hotels get a few bad reviews so we tend to ignor them if, like this case, they are a small minority. Oh how we wished we'd taken more notice of the poor reviews, we agree with everything they say.
We love the friendly welcome and attentive service that you seem to get in almost all hotels in the USA, even the corporate and economy chains have gone out of their way to make us feel welcome, so we were expecting great things from this small, boutique hotel.
Our arrival was the most unwelcoming we have ever had in a USA hotel. The staff seemed more concerned with getting our credit card details than asking how we were, how our journey had been, was this our first time in Ptown or any of the other things one would expect a friendly receptionist to ask at check-in.
When they asked if we needed help with our bags they looked horrified when we said "yes" and reluctantly carried our bags to our room in silence. This aloof attitude continued for the length of our stay. When my partner realised he needed a prescription drug, the young guy on reception looked at us and told us "there's a hospital on the mainland"! Fortunately his older colleague corrected him and helped us get to the local health centre to see a doctor.
If you don't like the aloof attitude of most of the reception staff, take heart that reception closes in the evening and there’s no one around to deal with guest problems until the morning.
Although the front of house staff seemed lacking in customer care skills, the cleaning staff were great, always a friendly word and a smile, the management ought to swap job roles around a bit.
The hotel was renovated in 1999, it doesn't look as if they've done much to the place since. The decor may have been "modern and cosy" last century, but it's decidedly dated now.
We had a ‘pamper me twice’ room. The web site describes the rooms as "benefiting from all the amenities that discerning travellers have come to expect," well, if you expect a tiny, old fashioned, slightly tatty around the edges room with peeling paint, stained ceilings, a broken bureau with a small TV set stuck on top of it, then that description is correct. The whirlpool bath was a joke... You couldn't relax in it as the motor made more noise than the airplane engines did on the flight over from the UK.
In terms of amenities, we were never given a tour of the place so never saw the spa so can't comment on this part of the place. The outdoor dipping pool is great if you're a poor swimmer as you can do a length in two strokes. The fact that the manufacturer is the jacuzzi pool company should give you some idea of its size.
On our second night we found four centipedes crawling over our bed. Unfortunately as reception was closed there was nothing we could do until morning. When we brought this to their attention they offered to have someone come round to the room to look at it. I also said the bureau was broken and asked if we could have a new room. The lady on reception was very good, apologised and upgraded us to a ‘pamper me three times’ room.
Although this was a bigger room, more comfortable and had its own private porch, it had the same issues of tired decoration and furnishings, including the insanely loud whirlpool bath and a toilet that kept refusing to flush. I think today's "discerning traveller" expects flat screen TVs in the room now not old sets from 1999 and if you have a TV in the bathroom we expect it to be built in, waterproof and working, not a broken, small, old set stuck in the corner on a rusty arm!
This place is resting on its laurels, basking in the light of former days. It needs a refurb and staff training to make it a place that "discerning travellers" would expect from its Ptown location, the description and the price.
- Official Description (provided by the hotel):
- Escape to our historic 4 Diamond inn in Provincetown, steps to shops, restaurants, galleries, and the beach. A couple of blocks away from world famous whale watching. Our inspired Provincetown lodging includes 40 rooms in 6 historic buildings enveloping a beautiful pool courtyard. Enjoy unforgettable massages and treatments at our award-winning spa or enjoy amazing cuisine at our romantic Pointe Restaurant at our Provincetown hotel. Experience luxurious rooms and suites with fireplaces, whirlpool tubs, private decks, and wonderful views that rival all other hotels in Provincetown, MA! ... more less
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- Also Known As:
- Crowne Pointe Historic Inn And Spa
- Crowne Pointe Historic Hotel Provincetown
- Crowne Pointe Historic Provincetown