I have been going to the Lobster Pot for many years before I was married. Now that I am married my spouse and I always make it a point to go to the Lobster Pot when we are in Provincetown which is at least twice year.
On our recent visit something unusual happened. Our food and service was not at all what we have known it to be which is usually excellent. We assumed that something was off either with our server or in the kitchen but because we had spent so much money and because I too am in the restaurant business I thought it was important to give the owners our feedback.
11:00 the following morning my spouse called and spoke to the owner and she could not have been more pleasant. She wanted to hear what we had said and she wanted to fix the problem. She invited us back in for dinner that evening (we were not expecting this)!
Upon our arrival that night we met Sean the owners son and an owner I assume as well. What a GREAT guy!!!!!! He made up for everything and then some! We love sitting at the bar to have dinner and he brought us up, found two seats for us (by the window) and chatted with us for a few minutes.
Our dinner was terrific! What we have always known the Lobster Pot to be!
Thank you Sean and thanks to your mother (I am so sorry to have forgotten her name)
You folks know how to run a great restaurant with outstanding customer service. Many other business's could learn a great deal from you!