I stayed here in May for my 40th birthday weekend away. From the moment we arrived it was a bad experience. The room I booked was the best they offer, with a balcony, fireplace, Jacuzzi tub and a great ocean view. The high off season price reflected these amenities. However, the room we were given had hair in the Jacuzzi tub (the bad kind of hair), the fireplace wasn’t operational and the balcony door was broken. All amenities were problematic. When we went to the front desk to inform the owner of the condition of the room, he became immediately defensive and proceeded to inform us that he owned the inn for 5 years and his cleaning staff was great and worked there for over 14 years with no complaints of cleanliness. He made no apology and made it actually feel like he doubted our truthfulness. He went upstairs to check the room and came back to say he was switching us to a new room. His attitude, arrogance, defensiveness and lack of sympathy was actually far worse than the condition of the first room. He made a bad situation worse instead of following the basic rules of customer service by empathizing and apologizing to his guests. He had an opportunity to turn the bad situation around so this review would be a positive one instead of a negative one, but his arrogance prevented that. He has no business being in the hospitality field. The new room was in better condition and was cleaner, but things still got worse. The people who stayed in the room above us walked very loudly and very often with heavy loud shoes on the hard wood floors above. It also sounded like they were arranging furniture. This went on every day from 7am to 11pm. The rooms weren't big enough to do that much walking so I am not sure what they were doing, but it was very rude. This is probably not an ownership problem, but it made an already bad experience even more terrible. The breakfast was barely a breakfast so I suggest checking out a great local restaurant like The Post Office or Café Heaven for real food.
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- Also Known As:
- Anchor Hotel Provincetown