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“Superb Service”

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Hilton Garden Inn Plymouth
Ranked #2 of 9 Hotels in Plymouth
Certificate of Excellence
Boston, Massachusetts
Level 4 Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Superb Service”
Reviewed July 23, 2014

A very pleasant experience at a fair price. Service was excellent - every request met with a can do attitude. The Hilton Garden understands - First Impressions. The lobby, desk, bar, lunch room, business center etc all create a most positive impression. The rooms have numerous duplex plugs to make charging our many digital devices easy. Even a USB connection. The addition of the single serve Keurig coffee maker is a plus.
Highly recommended to all.

Room Tip: Floors 2 & 3 have AC's blocking the view on one side.
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  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank 2000Intruder
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, July 28, 2014
Thank you for taking a moment to share your experience and for the great comments about the Hilton Garden Inn Team. Everyone at the hotel takes great pride in their job and we thank you for noticing. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Regards,

Kelly Lajoie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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762 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (79)
Date | Rating
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English first
Adirondacks, New York
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 21, 2014

We were very happy with our stay. Housekeeping seemed good, and the staff friendly. We mixed and matched HHonors reservations with some paid nights and some points, and the front desk was able to keep us "pre-selected" for the same room, so we didn't inadvertently get checked out. Minor notes are that breakfast is nice but pricey at approx $12 per adult and $8 per kid, and the in-room fridge units do not have freezers. (When you have little kids and want to tote beverages each day, you can't re-freeze an ice pack... But, of course, they have real ice down the hall.) The pool is saltwater (I think... My first saltwater pool experience) and was much nicer than chlorine. Another random note, we also could pull the shades dark in our room, which helps the kids (and mom) sleep in.

Room Tip: We are the noisy ones, I guess. We arrived late our first night, and the neighbor "reminded&qu...
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  • Stayed July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Mt_Moriah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, July 28, 2014
Thank you for choosing to stay with us at the Hilton Garden Inn Plymouth, MA. I am glad to hear that you enjoyed your stay and that the staff was friendly and helpful and you enjoyed our salt water pool. Many guests like that we are only 2 miles to downtown and conveniently located off of route 3 and only 10 miles from the cape. . I hope you will return should your travels bring you back this way. You can count on us!!

Regards,

Kelly Lajoie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pekin, Illinois
Level 6 Contributor
405 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
Reviewed July 21, 2014

This hotel is not in downtown Plymouth but is next door to a home depot, shopping and medium priced restaurants. The hotel was clean, had helpful employees and had a very good breakfast buffet for $11 per person. They had a washer and dryer for guests. The rooms had a single serve coffee maker and small refrigerators.

Room Tip: Do not pick a room on the front side of the hotel near the air conditioning units that are on the ro...
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  • Stayed July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Pippadude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, July 28, 2014
Thank you for taking the time to share your experience at the Hilton Garden Inn, Plymouth, MA. We appreciate the great review about the staff and the great breakfast. I have shared the comments with my team! We are conveniently located about 2 miles from downtown and the waterfront. We are the closest hotel to Plimoth Plantation and convenient to route 3 and 10 miles to Cape Cod. We look forward to your next visit with us in the near future. You can count on us!

Regards,
Kelly Lajoie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pickens, South Carolina
Level 4 Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 19, 2014

We always enjoy Hilton Garden Inns and this hotel was no exception! Cleanliness, their special bed, breakfast, staff, all were four stars. We look for a Hilton Garden Inn wherever we travel. Staff is always positive. Breakfast is outstanding!

  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank landfall90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, July 21, 2014
Thank you for taking the time to share your experience at the Hilton Garden Inn, Plymouth, MA. We appreciate the great review about the staff , breakfast and the cleanliness of the hotel. I have shared the comments with my team! We look forward to your next visit with us in the near future.

Regards,

Kelly Lajoie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 18, 2014

Comfortable, luxurious affordable great hotel for family gathering for daughter's wedding nearby. Friendly, helpful staff made it a great place to stay. Guests used the amenities (bar, hot tub, pool) Beds great quality for good night's sleep.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank alisonr176
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, July 19, 2014
Thank you for taking a moment to share your experience and the great review. I will share with my team. I am happy to hear you enjoyed your stay with us during the special day for your daughter and your family. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Regards,

Kelly Lajoie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level 4 Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 18, 2014

Good place to stay. We had things to do on the cape and were just overnighting so did not take in any sights or activities in the Plymouth area. No problems encountered at this location although I found it to be a little pricey even for high summer season but good access to SE Mass. sights and the cape.

  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Eric C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, July 19, 2014
Thank you for taking a moment to share your experience. I am happy to hear you found the hotel and location to your liking. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!

Regards,

Kelly Lajoie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saratoga Springs, New York
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 13, 2014

The Hampton Inn a few miles away sold our out from right under us. We had the room booked since December but they did not care. So we called the Hilton Garden and they had 2 rooms left and promised to hold them until we could arrive. Once arrived they apologized for the crappy other hotel. The rooms were super clean and the staff was super nice. A must stay in Plymouth

  • Stayed July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank FiremanDan216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, July 19, 2014
Thank you for taking a moment to share your experience. I am happy to hear you we were able to assist you with your accommodations and you enjoyed our warm Hilton Garden Inn hospitality. We look forward to welcoming you back to our hotel in the future. You Can Count On Us!


Regards,

Kelly Lajoie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Plymouth

Property: Hilton Garden Inn Plymouth
Address: 4 Home Depot Dr, Plymouth, MA 02360-2669
Phone Number:
Location: United States > Massachusetts > Plymouth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Plymouth
#1 Business Hotel in Plymouth
#3 Romantic Hotel in Plymouth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Plymouth 3*
Number of rooms: 130
Official Description (provided by the hotel):
The Hilton Garden Inn hotel in Plymouth, Massachusetts features a heated indoor pool, whirlpool, fitness center and 24-hour complimentary business center. This hotel also offers 1,300 square feet of meeting space which accommodates up to 100 people. ... more   less 
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Also Known As:
Hilton Garden Inn Plymouth Hotel Plymouth
Hilton Plymouth
Plymouth Hilton Garden Inn

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