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“Friendly staff”

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Hilton Garden Inn Plymouth
Ranked #2 of 9 Hotels in Plymouth
Certificate of Excellence
Reviewed January 30, 2013

I've stayed at this HGI more than a dozen times over the past four years. My overall impression is that this is an excellent property run by an excellent team.

The hotel is in a quiet location (a 5-10 min drive away from any tourist attractions); the hotel is clean and the staff at this property are exceptionally friendly and attentive. When I'm in this area, I'm usualy working about 25min south, down on the cape. There are certainly closer hotels for me to choose from - but I would rather drive the extra few minutes each way so that I can have a reliable and predictable experience. The property itself and the staff provide that each visit.

There is a nice Japanese restaurant within short walking distance of the hotel. The Long Pond Pizza Company is also nearby and is not to bad either.

As with many tourist location hotels, in the peak summer travel months, this hotel can get quite busy...that mostly manifests itself during the morning breakfast rush. I usually get up a few minutes earlier to beat the coach-bus guest rush.

Oh, and you'll notice that the hotel is on Home Depot Drive. Don't let this scare you away - although there is a Home Depot directly next door - its far enough away that you only notice it when you drive into the hotel. Most of the time I forget the place is there; they don't share parking lots either...

  • Stayed: October 2012, traveled on business
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Thank CanonEOSGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this reviewResponded February 24, 2013

Thank you very much for taking the time to share your experience and I am so happy you are a frequent guest of our hotel. We appreciate your loyalty to us! I am very happy to hear that our team members were friendly and you found the amenities of our hotel still to your liking. I hope you will like our new renovations in our lobby on your next visit. We think the new lobby lights are quite cool!!

Regards,
Kelly Lajoie

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639 - 645 of 827 reviews

Reviewed January 26, 2013

Very clean, modern hotel that is 5 - 8 minutes from downtown Plymouth. Rooms are spacious, new TV's and clean bathrooms. Quick easy check in and check out. Overall a great hotel and was able to get a good night sleep.

Room Tip: Ask to have a room away from the road.
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  • Stayed: January 2013, traveled as a couple
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Thank Zstar25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this reviewResponded February 24, 2013

Thank you for the great review and I am very happy to read the comments about your recent stay. Glad that you enjoyed the Hilton Garden Inn hospitality and found the location and amenities of our hotel to your satisfaction. Hope to see you return soon and hope the Hilton Garden Inn will be your hotel of choice when visiting Plymouth, Mass.

Regards,

Kelly Lajoie

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Reviewed January 26, 2013

Visited for just a one night business trip. However, the property was well maintained. Check in was efficient and friendly. Accomodations seemed current and clean. Breakfast was well prepared. Close to downtown so we were able to go out to some local restaurants for dinner. Stopped and saw Plymouth Rock even though it was snowing. Wasn't on the bucket list, but I guess IT IS HISTORY!

Room Tip: Always request a high room away from the elevator to get the most quiet nights stay. Just my pet pe...
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  • Stayed: January 2013, traveled on business
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Thank bbbob84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this reviewResponded February 24, 2013

I am very happy to read the comments about your recent stay and glad that you found the staff, location and amenities of our hotel to your satisfaction. We are glad you were able to visit the Rock!! Hope to see you return soon....

Regards,
Kelly Lajoie

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Reviewed January 23, 2013 via mobile

The king bed was the most uncomfortable that I have rember ever sleeping on. Even with the comfort selector set to where I would normally set it at other Garden Inns, the bed was like sleeping on a pile of dried leaves. Kleenex box was empty, no shower cap and generally dissappointing. I am a road warrior and spend many nights throughout the year in Hilton properties. This one is at the bottom of my list.

  • Stayed: January 2013
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1  Thank TMan01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this reviewResponded February 24, 2013

We are sorry we were not able to provide you with the quality of services and amenities you expect from our brand. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. We will share your comments with our maintenance and housekeeping departments. Thank you again for your feedback and we hope you will consider staying with us again so that we may show you the true quality in a stay with us should your travels bring you back to our area in the future.

Regards,
Kelly Lajoie

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Reviewed January 21, 2013

I usually stay at the Hampton Inn up closer to the Mall in Plymouth but decided on the HGI because of the rate. Hotel is your typical HGI, very clean and staff was great.

The location is just Okay. A bit off the beaten path and not as good as the Hampton Inn not far away.

However, if location is less important and you like HGI this is a very good property.

  • Stayed: January 2013, traveled on business
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Thank SalMTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this reviewResponded January 22, 2013

Thank you very much for taking the time to share your experience. I am very happy to hear that our team members were friendly and you found the amenities of our hotel to your liking. There is much to do in the Plymouth area so we hope to see you return soon to the Hilton Garden Inn Plymouth, MA!

Regards, Kelly Lajoie

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Reviewed January 10, 2013

We had to visit the area due to a family member being rushed in for surgery at a local hospital. While checking in the clerk heard our reason for staying and made sure we got the "Special Family Rate" for hospital patients, which we would have had NO idea to even ask for. Everyone was very helpful and couteous. Everything turned out well with our family member that was in the hospital. Breakfast was fabulous each morning. I would highly recommend this hotel.

  • Stayed: January 2013, traveled with family
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Thank Neil B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this reviewResponded January 15, 2013

Thank you very much for taking the time to share your experience. I am very happy to hear that our team members took such good care of you and you found the amenities of our hotel to your liking. I am glad you enjoyed our fabulous breakfast!!Hope to see you return soon to the Hilton Garden Inn Plymouth, MA!

Regards,

Kelly Lajoie

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Reviewed December 16, 2012

We stayed at this hotel with 2 kids forf 2 nights. We enjoyed the hotel but the location is bad, it's basically in a parking lot. We could not find anything affordable in Cape Cod so we decided to stay there as it's not too far. We quickly realized that it was not the ideal! The hotel itself is nice, good rooms well appointed. The service was average, not bad, but the employees at the front desk were not the most helpful. The kids loved the pool. The gym was average.

  • Stayed: August 2012, traveled with family
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2  Thank GenLag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this reviewResponded January 10, 2013

Thank you for taking the time to share your recent experience at our hotel We are happy you enjoyed the hotel and accommodations,but I am sorry we were not able to provide you with the quality of services you deserve. This is not typical of our staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again.

Regards,
Kelly Lajoie

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Plymouth

Address: 4 Home Depot Dr, Plymouth, MA 02360-2669
Phone Number:
Location: United States > Massachusetts > Plymouth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Plymouth
#1 Business Hotel in Plymouth
#3 Romantic Hotel in Plymouth
Price Range: $119 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Plymouth 3*
Number of rooms: 130
Official Description (provided by the hotel):
The Hilton Garden Inn hotel in Plymouth, Massachusetts features a heated indoor pool, whirlpool, fitness center, complimentary Wi-Fi and 24-hour business center. We are located just minutes from historic downtown Plymouth. The hotel is walking distance to 7 restaurants and only 20 minutes to Cape Cod. ... more   less 
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Also Known As:
Hilton Garden Inn Plymouth Hotel Plymouth
Hilton Plymouth
Plymouth Hilton Garden Inn

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