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“totally dissapointed”

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Hilton Garden Inn Plymouth
Ranked #2 of 9 Hotels in Plymouth
Certificate of Excellence
Galway, New York
Level 3 Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“totally dissapointed”
Reviewed October 5, 2012

checked in for weekend. Clean, nice looking hotel. BUT NOISY!! Friday night the racket in the halls and the other rooms did not STOP! Tried to call the front desk from 12 midnight on......... no answer. At 2 am went down to the front desk to complain....... was told "yeah, we had a couple of weddings and everyone is drunk". Next morning I demanded to move to another floor. Still had the same problem. Went over to the Radisson and they gave us a room. So I had to pay for 2 rooms at 2 different hotels. Complained to Hotels. com who did the booking. They refunded 1 night only. Had to pay for the other 3! Complained to Hilton.............. no response.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Carol R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, October 17, 2012
I sincerely apologize for the noise issue encountered during your stay. Your comfort and safety is my number one concern so I appreciate you bringing this to my attention and your review will assist in correcting issues in the future. I do hope that the next time you are in Plymouth you will consider staying with us again.

Thank you.

Kelly Lajoie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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757 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (79)
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English first
Tel Aviv, Israel
Level 4 Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 4, 2012

Such a pleasant stay! The location, just of the main road, 5 minutes drive from the Plymouth center, the delicious cookies at the reception, the neatness of it all. We were 3 adults in one room, 2 huge beds, splendid breakfast, all for $211! Highly recommended

Stayed October 2012, traveled with family
Helpful?
Thank Daphna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, October 17, 2012
Thank you for your review. I am pleased to hear you enjoyed your stay with us and that you enjoyed the cookies!. We hope to see you again soon.

Regards,
Kelly Lajoie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dartmouth, Canada
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 1, 2012

We stayed at this hotel on Sept. 14/2012 & had booked an accessible room. Very impressive entry & sitting areas. Done up very nice. We asked if we could add the bed & breakfast deal to the room & they said it was not available with this room but we could pay $15 plus ea. plus gratuity for breakfast. $35 TO $$38 sounded a bit high for breakfast considering most hotels offer some kind of breakfast for free. Sounded a little discriminating to me for an accessible room. The room was clean except the duvet was not as clean as I would like to see it. I feel that for $190.00 a night every new guest should get a clean duvet. After all, most people are just coming to have a good night's rest & don't want to lay on bedding that has not been changed. Also, the room had a nice big accessible shower except for the shower seat, which was seperated & filthy looking in between. Would the cleaners not have noticed this & reported it ? Also, the bathroom floor was not clean, it was sticky. I feel they should be washed after each guest also. After all, what are we paying for??? Hilton Garden > you do need to improve.

  • Stayed September 2012, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank pye a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, October 3, 2012
Thank you for your feedback regarding your recent stay. We are happy you came back to stay with us. I apologize for the confusion on the breakfast package and that it was not available. Next time you make your reservation ask to see if the bed and breakfast package is available for the date you are looking for. We look forward to seeing you on your next visit to Plymouth,

Regards,
Kelly Lajoie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Brunswick, New Jersey
Level 4 Contributor
41 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 30, 2012

We visited Plymouth for a family wedding and decided to stay at the Hlton Garden Inn, where a block of rooms was reserved for family. The hotel staff was very friendly and helpful. The room was well appointed and comfortable. The buffet breakfat was great, and a place for us all to meet in the mornings, too. Overall, our stay was a great experience.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Herb S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, October 1, 2012
Just wanted to thank you for your recent stay here at the Hilton Garden Inn Plymouth! So glad you were able to experience our warm Hilton Garden Inn hospitality. I was glad to see you made it to Plimouth Plantation-I was just there myself a couple of weeks ago fot the first time and ejoyed it as well! We look forward to seeing you should your travels bring you back to the area.

Regards,

Kelly Lajoie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts, United States
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 29, 2012

One of the newer and cleaner Hilton Garden Inn properties that I have been in lately. It is in the middle of the Home Depot Plaza which is adjacent next to the Plymouth Country Sheriff Station (some noise from emergency vehicles coming and going) but other than that, it's a great location for those traveling to do business in the area... not so much for families unless it is a short stay during the summer or for holiday reasons as the location isn't best for children or families... Not a whole lot of activities to do unless you get in the car and go up the road 15 minutes either direction... Though the Plymouth (Plimoth) Plantaction is only a few minutes down the road which is a blast! And the Hotel isn't on the water, but you can get down to Plymouth Rock in about 10 minutes from there... and you can still be close enough to commercial offices to be close to your work/client... It's also next door to a GREAT Sushi Place... For the family and the kids there is Hibachi Grills and the chef's do some crazy stuff!

Room Tip: The higher floors are quieter
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, October 1, 2012
I am very happy to read the comments about your recent stay here at the Hilton Garden Inn Plymouth and glad that you found the location and amenities of our hotel to your satisfaction. I hope you enjoyed the wedding at White Cliffs as well. We do have many wedding groups stay here that host the reception there.Hope to see you return soon.

Regards,

Kelly Lajoie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level 4 Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 29, 2012

We recently stayed here to attend a wedding of a relative in Duxbury. The rooms were spacious and quiet. Hotel staff were friendly. The restaurant is acceptable for inhouse dining, and there are many other restaurants within walking or driving distance. Nice pool. Comfortable beds. Good meeting rooms if that is what you need.
I really liked the grab bars in the bathroom tub. I felt secure.
This hotel is within a few miles of Plymouth Rock, so it would be a good place to stay to see that. Nice restaurants in Plymouth, too.
Only bad point - the emergency exit directions in the room and in the corridors are printed in tan on light brown background. Very difficult to read in good conditions and impossible in poor conditions. We didn't have an emergency - but it would be a good idea to check those out BEFORE you need them.

Room Tip: Rooms in the back of the hotel are quieter.
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank K H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, October 17, 2012
I am very happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Thank you for your feedback on the signage.Hope to see you return soon.

Regards,
Kelly Lajoie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, NH
Level 4 Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed September 27, 2012

We stayed at this hotel for a weekend wedding. the room was great along with the room service. Very Clean and comfortable beds. Would definitly stay here again. It was a little far from the White Cliff wedding but a shuttle was arranged. the front desk crew were very helpful and friendly.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, September 29, 2012
Thank you for taking the time to share your experience about your stay at the Hilton Garden Inn. I am very happy to hear that our team members took such good care of you and that you were able to experience our warm Hilton Garden hospitality. We hope should your travels bring you back to the area, that we will again be your hotel of choice.

Regards,
Kelly Lajoie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Plymouth

Property: Hilton Garden Inn Plymouth
Address: 4 Home Depot Dr, Plymouth, MA 02360-2669
Phone Number:
Location: United States > Massachusetts > Plymouth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Plymouth
#1 Family Hotel in Plymouth
#3 Romantic Hotel in Plymouth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Plymouth 3*
Number of rooms: 130
Official Description (provided by the hotel):
The Hilton Garden Inn hotel in Plymouth, Massachusetts features a heated indoor pool, whirlpool, fitness center and 24-hour complimentary business center. This hotel also offers 1,300 square feet of meeting space which accommodates up to 100 people. ... more   less 
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Also Known As:
Hilton Garden Inn Plymouth Hotel Plymouth
Hilton Plymouth
Plymouth Hilton Garden Inn

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