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“Comfortable hotel at a reasonable price”

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Hilton Garden Inn Plymouth
Ranked #2 of 9 Hotels in Plymouth
Certificate of Excellence
Fort Collins, Colorado
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Comfortable hotel at a reasonable price”
Reviewed August 20, 2012

Looking for a hotel right in the middle of historic Plymouth? Then this hotel probably isn't for you. But if you'd be interested in paying less per night to say just a couple minutes' drive from there, you have found the right place! This hotel is very comfortable and easy to find, as well as close enough to Plymouth to enjoy it. Definitely recommend, and a good value too.

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AshleyTrailrunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, August 22, 2012
I am very happy to read the comments about your recent stay and glad that you found the location and amenities of our hotel to your satisfaction. Hope to see you return soon....safe travels.

Regards,

Kelly Lajoie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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732 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
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English first
Parsippany, New Jersey
1 review
Reviewed August 17, 2012

I have stayed at the Hilton Garden Inn in Plymouth, MA twice thus far. Each time I’ve been very impressed by the hotel’s staff. They are very professional, polite and efficient. My first stay had a small issue and the front desk staff was very quick to jump on the issue and do what they could to make the situation right. My second stay was flawless in all regards. The rooms are very nicely appointed, clean and relaxing. I plan on making this hotel my go to location for all of my future business trips in the area.

Room Tip: Rear side of hotel is quieter but you won't be kept awake by any excessive noise if your room fa...
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, August 18, 2012
Thank you very much for taking the time to share your experience. I am very happy to hear that our team members took such good care of you and you found the amenities of our hotel to your liking. We will see you when you return soon and glad the Hilton Garden Inn will be your hotel of choice! Safe travels.

Regards,

Kelly Lajoie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Agawam, Massachusetts
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed August 16, 2012

The Plymouth Garden Inn sits in the midstof a shopping center ; the address tells you there is at least one big box store nearby, so we were not surpised at its less than picturesque location. The cleaniliness of the rooms and property though are more a concern to me then ambiance, so for the same price as a run down ocean view motel in Plymouth we opted for the Hilton and were not disappointed. The rooms were very clean, the shower sparkled and the staff was very friendly when we needed extra towels. The mini refrigerator was very convenient to keep our drinks and snacks cold for our next day of sightseeing.
The pool was ok, the water was on the cloudy side but seemed alright. We didn't go in the hot tub however, as it seemed very turbid even when the jets were off, and unidentifiable specs were floating in the water, yuck. If only the hot tub could be kept as clean as the rooms.
Breakfast was included with our weekend deal so we did eat at the buffet. There was a very good selection of hot and cold items, and staff ready to make to order eggs or waffles.

Room Tip: If you are going to use the gym or pool get a first floor room.
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blueyedsusie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, August 18, 2012
I am very happy to read the comments about your recent stay and glad that you found the location and amenties of our hotel to your satisfaction. Hope to see you return soon....safe travels.

Regards,

Kelly Lajoie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Hills, Pennsylvania
Level Contributor
153 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed August 14, 2012 via mobile

Situated near the historic town of Plymouth and Plimoth Plantation, the Hilton Garden Inn is in an excellent location (2 minutes from Plymouth Rock by car and 25 minutes to Cape Cod).  Located in a Home Depot Plaza, many restaurants and abundant shopping are within a 1/4 mile radius, the traveler is able to easily slip between the 'ordinary world'  and the secluded vacation holiday.

On-site Parking is free.  

The hotel breakfast has a fee, unless your hotel stay is  booked as a free breakfast package or your Hilton Honors status provides free breakfast.  We really enjoyed the lovely  spread, with fresh eggs, bacon, potatoes, sausages, muffins, waffles, fresh fruits, juice  and coffee bar, etc.  

The Hilton Garden Inn  does not provide a shuttle service.  Another reviewer mentioned that this hotel provides a shuttle service.  It does not.  I asked about this service with the front desk during our stay and was told The shuttle service is at a different hotel.


The rooms were typical : average size and  generally clean.  The bathroom  could use better ventilation.  The shower curtain smelled musty, but showed no physical signs of mold.

My only real  gripe is the  intermittent, bright- white,  lightening- strike  flashes of light emitting  from the smoke detector.  Poorly located, the smoke detector is mounted about  7 feet up, directly adjacent to the beds.  The flashing made falling asleep and staying asleep difficult.  I needed a second  pillow over my eyes to shut that out.

Overall, the hotel is nice with the exception of the light from the  smoke detector.



Stayed August 2012, traveled with family
Helpful?
1 Thank chezcalais
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, August 15, 2012
Thank you for taking a moment to share your experience. I am happy to hear you found the cook to order breakfast and buffet to your liking. We look forward to welcoming you back to the Hilton Garden Inn Plymouth in the not too distant future.

Regards,
Kelly Lajoie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
35 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 13, 2012

Clean room,comfy bed,good sleep over all.The lobby smelled a little bit funny because of the restaurant.Good location if you want to visit Cape Cod.We didn't use the pool or the fitness room.
Easy check-in and check-out but I can't say that the front desk staff were super friendly.They were just doing their job.

Room Tip: "Higher floors have less A/C unit noise"
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Montreal2000_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, August 15, 2012
I am glad to hear that you enjoyed your stay at our Hilton Garden Inn Plymouth. I do apologize that you felt the staff was not overly friendly as we want all of our guests to feel at home while they are staying with us. I hope you will give the us another opportunity to serve yu and hope to see you return in the near future. Safe travels.......

Regards,
Kelly Lajoie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gatineau
2 reviews
Reviewed August 3, 2012

Big wedding party in the lobby, took 20 minutes to get our room. Did not accept CAA because the hotel was full and did not want to apply the 10% reduction for members since they didn't need to fill the hotel. Lots of better choices in Plymouth, just not worth the price...

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, August 15, 2012
I am so sorry you were disappointed with the rate. This is a very busy time of year and we do limit discounts during this season. It is our goal to make sure you have the most exceptional guest experience possible. Please consider staying with us again and possibly in the off season when rates are lower. I am confident we can make your stay one of the best you’ve ever experienced.

Regards,
Kelly Lajoie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Santa Rita,GUAM
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 18, 2012

We stayed here three years ago and enjoyed it because of its location and the good breakfasts and friendly staff. This year wasnt much different; we had a great front desk staff, our room we believe was the same one we had during our original stay, just coincidentally, but this time we had to pay for breakfast.. I think more American inns should get used to the fact that most international travelers are expecting a breakfast where they wake up in the morning and I dont understand why Americans dont feel the same way.We were there for Independence Day celebrations and there were thousands of visitors in the town and the hotel was full.It was for the most part a very enjoyable stay.

Room Tip: Its a very quiet area in the evening and I dont think you would be disturbed in any of the rooms.
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stephen T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PlymouthHiltonMgr, General Manager at Hilton Garden Inn Plymouth, responded to this review, August 15, 2012
Thank you for coming back to visit us again and I am glad to hear that you enjoyed your stay at our Hilton Garden Inn Plymouth. I Hope to see you return again soon in the near future. Safe travels.......

Regards,
Kelly Lajoie
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Plymouth

Property: Hilton Garden Inn Plymouth
Address: 4 Home Depot Dr, Plymouth, MA 02360-2669
Phone Number:
Location: United States > Massachusetts > Plymouth
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Plymouth
#1 Family Hotel in Plymouth
#3 Romantic Hotel in Plymouth
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Plymouth 3*
Number of rooms: 130
Official Description (provided by the hotel):
The Hilton Garden Inn hotel in Plymouth, Massachusetts features a heated indoor pool, whirlpool, fitness center and 24-hour complimentary business center. This hotel also offers 1,300 square feet of meeting space which accommodates up to 100 people. ... more   less 
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Also Known As:
Hilton Garden Inn Plymouth Hotel Plymouth
Hilton Plymouth
Plymouth Hilton Garden Inn

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