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“Excellent hotel in the heart of Berkshire”

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Crowne Plaza Pittsfield
Ranked #6 of 8 Hotels in Pittsfield
Reviewed October 8, 2009

I have a great stay at this hotel over labor day weekend. Love the clean room, nice pool area, great food at the pub and breakfast at the main dining area. It is really a nice hotel. I don't understand all the negative comments.

  • Stayed: September 2009, traveled with family
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1  Thank schong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JLECLAIR, Guest Relations Manager at Crowne Plaza Pittsfield, responded to this reviewResponded May 22, 2010

We would like to take this opportunity to thank you for your kind remarks and please know that all comments are communicated with Management and Staff.

It is our goal to provide superior accomodations and exceptional guest service, striving to exceed each guests' expectations.

Once again, thank you for your kind remarks and we wish you the best in your business and personal endeavors.

Sincerely,

Crowne Plaza Management & Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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400 - 406 of 452 reviews

Reviewed October 8, 2009

The room was awesome, large and spacious. The front desk employees were more than helpful. Too bad that when you enter or leave out the front door, masses of smokers are hanging out there! Gross!

  • Stayed: September 2009, traveled solo
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1  Thank zippy52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JLECLAIR, Guest Relations Manager at Crowne Plaza Pittsfield, responded to this reviewResponded May 22, 2010

We would like to take this opportunity to thank you for your comments and please know that all comments are communicated with Management and Staff.

It is our goal to provide exceptional accomodations and strive to exceed each guests' expectations, beyond average.

We look forward to welcoming you back on your next visit to the Berkshires and wish you best in your business and personal endeavors.

Sincerely,

Crowne Plaza Management & Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 16, 2009

Fabulous service from moment of check in until check out two weeks later. The front desk staff, maids and room service were all FABULOUS. I will not be retuning to Pittsfield, because i live in hawaii; but would stay in a moment if I were. FIVE STARS.

  • Stayed: July 2009, traveled with family
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Thank SpiceCavalier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JLECLAIR, Guest Relations Manager at Crowne Plaza Pittsfield, responded to this reviewResponded May 22, 2010

Thank you from the Management & Staff at the Crowne Plaza in Pittsfield, MA!

We would like to take this opportunity to thank you for your feedback and please know that all comments are communicated with Management and Staff.

It is our goal to provide exceptional guest service and strive to exceed each guests' expectations, beyond average.

We look forward to welcoming you back on your next visit to the Berkshires and wish you best in your business and personal endeavors.

Sincerely,

Crowne Plaza Management & Staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 10, 2009

Lovely hotel with poolside room. Food in bar very good value. Staff helpful.
Unfortunately we found litle black creatures crawling on the carpet, bathroom and on bed!!!!! Hotel refunded one night but we were still scrtching days later.

  • Stayed: July 2009, traveled with family
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1  Thank sam2319
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 30, 2009

This crowne plaza was fine for business. A large lobby and mid size rooms with nice linens and feather pillows. The bathroom was on the small size but it was clean and fairly modern, I have no real complaints at all. Everything worked fine, was clean and nothing smelled bad. The front desk clerk was pretty rude at check in, though he was a short gentleman dark complexion in his mid twenties or so...He did not even credit our priority club points and seemed very snooty to us at check in, one word answers and not trying to be accomodating. The best part of hotel is the 2nd floor bar lounge and the staff working there (they were nice and friendly) and its fantastic $5 bar menu. All the people seemed to really enjoy it. Great value and good food. Overall I would like to stay here over and over for business, also great outdoor area by pool to sit and do informal business meeting, we enjoyed that as well. The fitness center was very disappointing, it was hot and very small with only a few pieces of equipment...

  • Stayed: July 2009, traveled on business
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1  Thank kyms9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2009

The room was clean and the amentities met our expectations. The breakfast however was horrendous. The worst part of it was that we had to pay for it - almost $30 for two people. The breakfast was a buffet and had curdled eggs, gross bacon and sausage, pre-fab omellettes, and one or two other selections that were gross. It was a huge wrip off - do not get breakfast there. Otherwise the place was ok for the price.

  • Stayed: June 2009, traveled as a couple
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1  Thank hardrain1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2009

From the outside it looks tired, but inside is OK. The desk staff was efficient but doing the job by rote. Our room was larger than many hotels but oddly furnished with no place for a suitcase. Thanks to my unfortunate decision to reserve through Hotwire our room was across from the elevators and next to the vending machines, and, of course, we didn't save a penny thanks to Hotwire's hidden fees. But the bathroom was clean and nicely appointed, though small. Everything seemed designed for children — low sinks, shower head aimed at a six footer's back. The bed was comfortable and we were glad to see that the hotel is Green. We walked up the street to the Brew Works on Depot Street for a very reasonably priced dinner and excellent beer. The Colonial Theatre and the Berkshire Museum are an easy walk away. On 3rd Thursday you would be right in the midst of the downtown art fair which we have found well worth paying attention to. This is really the best place to stay in Pittsfield and [Good News!!] MassMOCA is only a few miles away in N. Adams. Don't miss this out of the ordinary contemporary art space. Don't plan to spend a lot of time in the hotel pool though. It's the smallest I've seen in lots of travel.

  • Stayed: June 2009, traveled as a couple
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Thank EasyToPleaseNOT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Pittsfield

Address: 1 West St, Rte 7 & West St, Pittsfield, MA 01201-6298
Phone Number:
Location: United States > Massachusetts > Berkshires > Pittsfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 8 Hotels in Pittsfield
Price Range: $98 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Pittsfield 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
The Crowne Plaza Pittsfield-Berkshires Hotel offers a convenient downtown location, minutes from Berkshire attractions including several public golf courses,Tanglewood, Norman Rockwell Museum, Hancock Shaker Village, summer theater. One hour to Albany (NY) Airport. All guestrooms equipped with complimentary high speed internet. Free wireless Internet access in all public/lobby areas. ... more   less 
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Also Known As:
Crowne Plaza Pittsfield Hotel Pittsfield
Pittsfield Crowne Plaza

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