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“Ok best for the area”

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Crowne Plaza Pittsfield
Ranked #4 of 8 Hotels in Pittsfield
Saint Clair Shores, Michigan
Level 3 Contributor
24 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Ok best for the area”
Reviewed June 17, 2014

This is the nicest hotel in area. Restaurant good and let us eat at the pool so kids could swim. If your going this is the hotel. Pool was indoor and nice and clean. Rooms were average kind of dark inside no windows in pool rooms

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank happycondogirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Pittsfield, responded to this review, July 4, 2014
Dear happycondogirl,

Thank you for writing a review about our property. We strive to give great and impressive service to all of our guests and it makes us happy to read that our location and amenities were suitable to your needs. As a valued guest, we appreciate all the feedback we receive as this tells us how we are doing and how we can better meet your needs. We look forward to welcoming you back in our establishment.

Kind Regards,

Tracy V.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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424 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
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English first
Virginia
Level 4 Contributor
36 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed June 15, 2014

This place is long in the tooth and the customer service is awful. The parking garage is falling apart and it felt a little unsafe at night. It really needs an update to the rooms and bathrooms. It's been a long time since I've stayed in a hotel without a safe in the room.

  • Stayed June 2014, traveled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank VAtraveler1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Pittsfield, responded to this review, July 5, 2014
Dear VAtraveler1953,

Thank you for your recent stay with us and reviewing our property. I understand that your stay was not 100% satisfactory. Please accept our sincerest apologies for any inconvenience the hotel condition and the level of service may have caused you. We greatly appreciate your feedback as this gives us the avenue to improve on our guest satisfaction.

Again, thank you and we hope to have an opportunity to serve you again.

Best Regards,

John O
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these Pittsfield hotels

Bird in Hand, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 14, 2014

Stayed here while in town for my niece's wedding, and while the hotel was convenient because the reception was held there, I was disappointed with the hotel overall. when we checked in, the room was not as clean as it could have been, hand prints on the mirror, what appeared to be Kool-Aid on the white comforter, and hair in the tub, to name a few. These things were very noticeable, so it seems the room was never inspected before we checked in. The city of Pittsfield should also condemn the parking garage. Although the parking fee was waived. the garage was very dirty, cement chipping, rusting everywhere. Also, the Crowne Plaza should at least take care of the level where the hotel is accessible, this level was dingy, with vomit in several different places. Called 3 days ago to discuss this with the manager, was told he is good about returning calls, I'm still waiting for his call.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Leah A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Pittsfield, responded to this review, June 29, 2014
Dear Leah A,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gordonville, Pennsylvania
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 13, 2014

Stayed at the Crowne Plaza for my daughters' wedding reception, which was held there.Good room, clean and comfortable. Kitchen wouldn't give us the amount of meals to go we asked for (6) from the reception (we had 12 no-shows, paid for 180 meals and only received 168), & they threw away the top of her wedding cake and remaining wedding cake without checking with anyone. Hard to find luggage carts when it is busy...it's a big hotel and they only have 4.

Room Tip: I think if you have paid for meals at a wedding reception, they should allow you to take some "...
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  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NotFoolingMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Southport, Maine
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 26, 2014

I have stayed at the Crowne Plaza Pittsfield many times before. I keep coming back because the Crowne Plaza has all that one would expect out of a good hotel - great location, clean rooms, easy parking, fast room service. (In fact, the food was really excellent and a fair price.) Each stay has been very nice. Due to a family emergency, I had an extended stay recently. Beyond what I have come to expect from the C.P., I was so impressed with the staff and their helpfulness during my extended stay. They bent over backwards to be accommodating and supportive. Kudos to Grace and her team. They made this stay an A+!

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Andrea H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Boston, Texas
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 26, 2014 via mobile

They have a class 2 working there. Please if you have kids besafe don't bring them there. I can't understand why they have a useless person working there. The room was but clean the bed was not made and we found a used condom with a note that said thank you Joe I left and found a better place stay again please be safe don't bring your kids

  • Stayed May 2014
    • Value
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    • Rooms
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    • Service
Helpful?
3 Thank pussyhot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Pittsfield, responded to this review, June 13, 2014
Dear pussyhot,

Thank you for taking the time to post a review about our hotel. We apologize for any inconvenience you may have experienced recently. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information.

I look forward to hearing back from you very soon.

Sincerely,

Faith R
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 14, 2014 via mobile

I read all these reviews before going and I honestly didn't know what to expect given that some of them had negative comments. I was more than impressed. The rooms were clean and comfortable, the restaurant was awesome, the staff was all more than pleasant, and not to mention the phenomenal location. Parking is free and extremely convenient. We plan on coming back for sure. Thanks for the experience !

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cassandra D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Pittsfield

Property: Crowne Plaza Pittsfield
Address: 1 West St, Rte 7 & West St, Pittsfield, MA 01201-6298
Phone Number:
Location: United States > Massachusetts > Berkshires > Pittsfield
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 8 Hotels in Pittsfield
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Pittsfield 3.5*
Number of rooms: 179
Official Description (provided by the hotel):
The Crowne Plaza Pittsfield-Berkshires Hotel offers a convenient downtown location, minutes from Berkshire attractions including several public golf courses,Tanglewood, Norman Rockwell Museum, Hancock Shaker Village, summer theater. One hour to Albany (NY) Airport. All guestrooms equipped with complimentary high speed internet. Free wireless Internet access in all public/lobby areas. ... more   less 
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Also Known As:
Crowne Plaza Pittsfield Hotel Pittsfield
Pittsfield Crowne Plaza

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