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“Horrible experience”

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Yankee Suites Extended Stay
Ranked #5 of 8 Hotels in Pittsfield
Reviewed July 15, 2007

My family had a very similar experience. Despite a generally clean appearance, one of the beds was infested with bedbugs. We recognize that this is not an uncommon problem in the hotel business, but management should refrain from blaming the guests currently in a room for infesting it. We had checked in to the room only a few hours before we discovered the bugs. It is impossible that we brought in hudreds of bugs that lived in that mattress. We hadn't placed our luggage near the bed or even layed on it yet. We felt that management was rude and unaccomodating. AT LEAST they should have offered to launder our clothes for us. Our entire stay was ruined, as we had to but new clothing and pay for a different hotel, and the clean-up when we arrived home was extensive to avoid infecting our home. We were told that the bugs were "from outside, like ticks" but we had some in bags that we brought home and they have been positively identified as bedbugs.
We were treated as if we were dirty and unclean. Very rude, very disappointing!

Stayed: April 2007
5  Thank happitraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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36 - 37 of 37 reviews

Reviewed October 13, 2016
Google Translation

Stayed: October 2016, traveled as a couple
Thank Yvon146
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Yankee Suites Extended Stay

Address: 20 W Housatonic St, Pittsfield, MA 01201-6065
Phone Number:
Location: United States > Massachusetts > Berkshires > Pittsfield
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
Ranked #5 of 8 Hotels in Pittsfield
Price Range: $93 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Yankee Suites Extended Stay 4*
Number of rooms: 26
Official Description (provided by the hotel):
Enjoy the comfort of home while away from home. Each spacious, efficiency (condo-style) extended stay one bedroom apartment includes living room, kitchen, full bathroom, and deck. Each suite is air-conditioned and is equipped with a TV with cable, HBO and DVD player. Free T-1 enabled high-speed internet access. Kitchens have full, home-sized appliances. Choose from king, queen, or two double beds. Laundry facilities are on-site. Enjoy full privileges at the Yankee Inn's indoor & outdoor pools and exercise room (5 minutes south on Rte 7). Come stay for as little as a weekend (restricted dates-see RESERVATIONS page), by the week or month. ... more   less 
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Also Known As:
Yankee Suites Extended Stay Hotel Pittsfield
Pittsfield Extended Stay
Extended Stay Pittsfield

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