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“Amazing stay and even more amazing customer service.” 4 of 5 bubbles
Review of Homewood Suites by Hilton Boston-Peabody

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Homewood Suites by Hilton Boston-Peabody
Ranked #3 of 8 Hotels in Peabody
Bethany, Canada
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Amazing stay and even more amazing customer service.”
4 of 5 bubbles Reviewed November 1, 2013

We stayed at this hotel on Halloween due to its close proximity to Salem. The property was very clean well located and room were fantastic. We arrived around 7pm and the manager kept the dinner on for us so we could eat. That was a good omen. Once in our suite we pulled out the bed from the couch. It was broken. I called down to the night manager Daniel who immediately offered us another room to adjust for the loss of the queen bed. He didn't even hesitate. We were very impressed. We had a super night and then a great breakfast in the morning. Many thanks to Dan, Donna and all the staff in the kitchen. I highly recommend this hotel and extend my sincerest thanks to the staff who made the best out of what could have been a very bad situation.

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kempka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColleenScarpola, General Manager at Homewood Suites by Hilton Boston-Peabody, responded to this review, November 10, 2013
Dear Guests,

I'm so glad you were pleased with our staff. I am very fortunate to have such a wonderful team. They take great pride in the service they provide to our guests and always look for ways to do more. Daniel, Donna and our breakfast team do not consider any action to be above and beyond what is expected as what they expect from themselves is to always make our guests happy. I look forward to welcoming you back. Thank you for being our guest.
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648 reviews from our community

Traveler rating
    288
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    75
    51
    32
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Chagrin falls, United States
Level Contributor
4 reviews
4 hotel reviews
4 of 5 bubbles Reviewed October 31, 2013

I was here on business. I had to coordinate others' stays and the hotel staff worked with me in very efficient professional way. I also had a delivery that needed to be accepted by the hotel, prior to my arrival. They check in the shipment and held it for me. I was most impressed with the entire staff, especially Dan, the assistant manager and Mariah at the front desk. The beds are super comfortable and the suites are really huge. Although North Boston is difficult to drive, it was conveniently located for the business needed to be accomplished. I hadn't realized, but instead of renting a car, I could have had transportation from the hotel to the airport for a fair price. There are smoking rooms, so if you're a non-smoker, make sure that you don't get a smoking room, because, even if aired out, it's difficult to get the smell out. Overall, a great place to stay.

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Anne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColleenScarpola, General Manager at Homewood Suites by Hilton Boston-Peabody, responded to this review, November 10, 2013
Thank you very much for such a great review. Our team truly enjoys what they do and it makes us happy to make our guests happy. I hope we'll have the chance to have you back as our guest in the future.

Kindest Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakville, Canada
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed October 31, 2013

We have been coming back to this hotel for 7 years and would never stay anywhere else when in Boston. Great location, spacious suites, terrific breakfast and Manager's Reception. Staff is always friendly going above and beyond to ensures that all customer needs are met. Each time we return Mariah(front desk supervisor) remembers our names and greets us with a smile.

  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Rita_C62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColleenScarpola, General Manager at Homewood Suites by Hilton Boston-Peabody, responded to this review, November 10, 2013
Dear Valued Guest,

It's so great for us to hear that we are your only choice of hotel when staying in our area. We hope you consider us your Home Away from Home. Our staff truly enjoys getting to know our guests and Mariha loves to welcome our guests back. We very much look forward to your next stay with us. Thank you for continuing to be our guest.

Kindest Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
massillon, United States
1 review
4 of 5 bubbles Reviewed October 29, 2013

Over all stay was very good. It is a very clean hotel. The complimentary breakfast was very nice. We were visiting Salem and it is located about 5 miles from the city. Location of the hotel was off a very busy highway which was a little scary getting in and out of. I still would stay here again.

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColleenScarpola, General Manager at Homewood Suites by Hilton Boston-Peabody, responded to this review, November 10, 2013
Thank you for being our guest. We take great pride in the quality and cleanliness of our hotel. We always strive to provide our guests with exceptionally clean rooms and superior service. The roads can be challenging to drive at first. Our Front Desk team will be happy to provide all our guests with detailed maps, instructions and tips for driving in our area or a guest prefers, call us and we'll assist to make your travel in as direct as possible.

We hope to have you back as our guest.

Kindest Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malverne, NY
Level Contributor
2 reviews
4 of 5 bubbles Reviewed October 24, 2013

We chose this hotel because of location. We planned several day trips to Salem, Rockport, Glouchester, and Ogunquit, ME. Bed was extremely comfortable. It was nice having the convenience of small kitchen and seating area. Our room was not made up one of the days, but fresh towels were brought to us upon request. The breakfast that was included was fine, but over by 9:00.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank reino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColleenScarpola, General Manager at Homewood Suites by Hilton Boston-Peabody, responded to this review, November 10, 2013
Dear Guest,

I'm glad you found our beds to be comfortable. We always want our guests to be well rested and comfortable when staying with us. There are lots of attractions and things to do in our area, so it's important our guests get a good nights' sleep before going out for a full day of site seeing, work or whatever the event is that brings guests to our area. Monday thru Friday our breakfast is served from 6am to 9am and Saturday and Sundays 7am - 10am. I hope we'll have the chance to have you back as our guest. Just let us know what time you'll be having breakfast and we will be happy to hold a plate aside for you and your family to enjoy when you are ready.

Kindest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockland, Maine
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed October 24, 2013

Wonderful staff, decorations for Halloween in the lobby and Halloween party for the kids, added bonus! Room was super. Enjoyed the pool and breakfast was the best. Easy drive from hotel to in town Boston. We will be back soon!

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank lonewolf1111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColleenScarpola, General Manager at Homewood Suites by Hilton Boston-Peabody, responded to this review, November 10, 2013
Dear Guest,

Thank you for sharing your experience with us on Tripadvisor. I am thrilled you and your family enjoyed your stay with us. We all enjoyed the childrens' Halloween party. Providing our guests with wonderful memories is our favorite part of what we do. I hope we'll have the chance to have you as our guest next.

Kindest Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Corona, California
1 review
5 of 5 bubbles Reviewed October 21, 2013

The staff here made us feel so welcome the moment we walked in the door. After a day of shopping in Salem, coming back to the hotel, Andrea came up to us and said :"Have you eaten, I made some Chicken Marsala and would love for you to have some, it's my favorite dish to make" She bustled around making sure we had everything we needed - that is the entire staff in a nutshell. HIGHLY recommend this hotel!

Room Tip: We were on the 6th floor, next to the elevator, but never heard any noise - it was just fine
See more room tips
  • Stayed October 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jay9b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ColleenScarpola, General Manager at Homewood Suites by Hilton Boston-Peabody, responded to this review, October 22, 2013
Dear Guest,

Thank you so much for your wonderful review. Our staff here at The Homewood Suites Boston/Peabody LOVES what they do and takes great pride in caring for our guests and being able to be part of fantastic memories. I've spoken with Andrea and shared your review. She remembered you right away. You have "Made her day" and she is so happy. Thank you again. we very much look forward to the opportunity to have you as our guest again. We'll make sure Andrea has more Chicken Marsala waiting for you.

Kindest Regards,
Colleen Scarpola
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Boston-Peabody

Property: Homewood Suites by Hilton Boston-Peabody
Address: 57 Newbury St, Peabody, MA 01960-3820
Phone Number:
Location: United States > Massachusetts > Peabody
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Peabody
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Homewood Suites by Hilton Boston-Peabody 3*
Number of rooms: 85
Official Description (provided by the hotel):
At Homewood suites by Hilton Boston-Peabody we offer the comforts of home at this all suites hotel. Centrally located in the heart of Boston's North Shore, you will be just 15 miles from Bostona Logan airport and near downtown Boston. During your visit at our extended stay hotel, visit nearby attractions like Faneuil Hall, downtown Boston, Fenway Park, the New England aquarium plust more!We also offer a hot full breakfast daily for all guests and evening dinner and drinks Monday-Thursday. Our suites feature fully equipped living rooms, free high-speed internet access, and a seperate living area. While here, take advantage of our fitness center and heated indoor pool. ... more   less 
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Also Known As:
Homewood Suites By Hilton Boston-Peabody Hotel Peabody
Homewood Suites Boston Peabody
Homewood Suites Peabody
Hilton Peabody
Homewood Peabody
Peabody Homewood Suites
Peabody Hilton

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